Banner for Waterstone Legal

Waterstone Legal Reviews 

131
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the legal staff for being exceptionally helpful, professional, and responsive during property purchases and other complex transactions. Customers deeply appreciate the clear communication, expert guidance, and swift response times that consistently make stressful legal processes feel smooth, simple, and entirely manageable. Some reviewers were not happy with communication gaps, mentioning prolonged unresponsiveness, frustrating delays during staff handovers, or slow overall progress on their active cases. A few consumers also noted deep frustration when dealing with unexpected transaction hurdles, administrative confusion, or avoidable setbacks caused by a temporary lack of direct support.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and clear... See more

Service

Consumers find service to be positive, highlighting prompt, courteous, and efficient experiences throughout... See more

Response time

Users describe positive interactions with response time, highlighting that communication is prompt and... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional care and professionalism... See more

User experience

Customers report positive experiences with user experience, highlighting a quick, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Hasan handled my recent auction property purchase, and I couldn’t be more pleased with his service. He was extremely professional throughout the process and dealt with everything promptly and effi... See more

Company replied

Rated 5 out of 5 stars

Recently purchased a family home through Waterstones legal. MR. HASAN ,The solicitor I worked with is such an accomplished person with great professional expertise who made my whole purchase journey... See more

Company replied

Rated 5 out of 5 stars

We have just completed on the sale and purchase of a new build property. Conveyancing solicitors Nitesh Rewatkar and Honey Shakeri made the whole process seam free. Always courteous and efficient.... See more

Company replied

Rated 5 out of 5 stars

Nitti was really amazing since day one. She was fully responsive and helpful explaining all the details in every step made onwards completing the purchase. It was an apartment purchase so lease was in... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Divorce Lawyer
  4. Family Law Attorney
  5. Immigration Attorney
  6. Real Estate Attorney

Written by the company

As the best law firm in London, Waterstone Legal is committed to providing the highest standard of service. Our certifications showcase our dedication to professionalism. We will always continue to strive to be better than yesterday developing and innovating our services whilst remaining committed to our timeless values of accessibility and fair practices.

Fixed Fees. Full Transparency. Zero Surprises.

Your case, your budget, your peace of mind — all at a fixed fee.

Your case, your budget, your peace of mind — all at a fixed fee.
● Guaranteed fixed fee — no hourly billing. ● All costs disclosed upfront before you proceed. ● No hidden charges. No last-minute surprises. ● Complete transparency from start to finish.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(131)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had an excellent experience working…

We had an excellent experience working with Nitesh throughout our house purchase. He was professional, responsive, and kept us informed at every stage of the process. Whenever we had questions, he took the time to explain everything clearly and made what could have been a stressful experience much easier.

Nitesh worked hard to help us complete within our preferred timeframe and was always courteous and efficient. We really appreciated his support and attention to detail from start to finish.

Thank you, Nitesh, for all your help. We would happily recommend you to anyone looking for a reliable and knowledgeable solicitor.

30 June 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

We are grateful for your positive feedback. It was a pleasure assisting you, and we are delighted that you were satisfied with the service you received. Thank you for choosing us.

Rated 5 out of 5 stars

I dealt with Hredi Chabria for my house…

I dealt with Hredi Chabria for my house purchase.
She was professional and compassionate through the process which at times was difficult.
I got quick responses to all my queries and she was diligent with chasing when things were slow from the seller’s solicitor.

26 June 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience with our conveyancing team. Buying or selling a property can be stressful, so we're pleased we could make the process as smooth as possible for you. We wish you all the best in your new home.

Rated 5 out of 5 stars

Honey was amazing!

Honey was amazing, easy to get in touch with, she always kept us up to date with every stage of the sale and purchase process.
We would definitely use this firm and her again!

18 June 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your kind review. We are pleased that our team was able to support you throughout your conveyancing transaction and provide a service that met your expectations. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Help to buy completion service.

We have chosen this firm by a recomendation to help with HTB completion - and it was flawless.

Nitesh was handling my case and I am very pleased. Quick and responsive emails-urgent phone calls to speed up the process and making it more seamless, no time waisting and getting the job done. Definitely happy with the service and would contact Nitesh in a future again.

19 June 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

We appreciate you taking the time to leave us a review. It is wonderful to hear that you were happy with the service you received from our conveyancing team. Thank you for choosing us to assist with your property transaction.

Rated 5 out of 5 stars

Excellent Value and Performance

I had an excellent experience with Nithi and would highly recommend her to anyone looking for a conveyancer. She handled my matter professionally and efficiently, completing the conveyancing process within the expected timeframe and making the entire process completely stress-free.

Nithi was always responsive, kept me updated throughout, and ensured everything went smooth from start to finish. What impressed me most was that she even emailed after completion to check that everything was okay and that I was happy with how things had gone. That level of care and customer service is truly exceptional.

Thank you Nithi and other staff of Waterstone Legal, for your hard work, dedication, and support. It was a pleasure working with you.

15 June 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your feedback and for taking the time to leave a review. We are pleased to hear that you had a positive experience with Nithi. Your support means a great deal to us.

Rated 2 out of 5 stars

Reluctant to refund fees charged for a non-service.

I am very disappointed that, despite my numerous emails to Mr Shah Ali, I have not received any response. This is a total disregard for a client who paid fees.

8 December 2025
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your feedback. We are sorry to read that you feel disappointed and that you have not received a response to your emails.
We take client communication and service standards very seriously. As this is a public platform, we are unable to comment on the details of any client matter or correspondence. However, we would welcome the opportunity to look into this promptly and address any outstanding concerns.
Please contact us directly at s.ali@wslegal.co.uk or call +44 (0)20 7063 9040, quoting your matter reference, so that your concerns can be reviewed and responded to appropriately.

Rated 5 out of 5 stars

I was really happy with the service…

I was really happy with the service provided by Honey Shakeri who helped us with buying the house. There were some delays from seller side but we still ended up completing our purchase.

12 June 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your wonderful review. Providing excellent service is always our priority, and we are pleased to know that we met your expectations. We truly appreciate your support and recommendation.

Rated 5 out of 5 stars

This is my second occasion dealing with…

This is my second occasion dealing with Waterstone and particularly with Fiza Ahmed. She was high efficient throughout the process and communicated with us throughout each stage. I’d highly recommend .

15 June 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

We are grateful for your positive feedback. It was a pleasure assisting you, and we are delighted that you were satisfied with the service you received. Thank you for choosing us.

Rated 5 out of 5 stars

We have worked with Waterstone on…

We have worked with Waterstone on property transactions for multiple clients now, and are continuing to choose them going forward. In particular Hredi has been great in dealing with complicated lease transactions and works collaboratively to find good solutions for difficult problems - including short leases and lease extensions.

11 June 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your kind review. We strive to provide a professional and efficient service, and it is rewarding to know that your experience reflected this. We appreciate your trust in us.

Rated 5 out of 5 stars

Good conveyancing experience

I would like to thank Nithi Kumar for her support throughout our conveyancing and property purchase.

She was responsive, professional, and kept us updated throughout the process. Communication was clear and timely, and she was always available to answer our questions and explain any points that required clarification.

We particularly appreciated her efficiency in progressing the transaction and helping to keep everything moving forward. Her approachable manner and willingness to assist made the process much easier to navigate.

Overall, we had a positive experience and would be happy to recommend her services to others going through the conveyancing process.

2 June 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your feedback and for taking the time to leave a review. We are pleased to hear that you had a positive experience with our team. Your support means a great deal to us.

Rated 5 out of 5 stars

Highly recommend Waterstone Legal

Hredi Chhabria has been dealing with the purchase of two properties on my behalf simultaneously, for my first investment properties via a LTD company. I was referred to Waterstone Legal through a Third Party & I was very impressed with the service I received.

Hredi was forthcoming to provide updates and was always available for any queries I had either by email or phone; I appreciate her accommodating a completion date in a short turnaround time which was suitable for both myself & the seller.

Highly recommend & shall definitely return to use when purchasing future properties.

18 May 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you so much for your kind words! We’re really glad you had a positive experience with us.

Rated 5 out of 5 stars

My experience with this firm through…

My experience with this firm through out my leave to remain, indefinite leave to remain and citizenship application were all outstanding. My immense gratitude to Barr. Shah for his extreme professionalism. My regards to Hana aswell for her great work. I will highly recommend this firm for anyone who requires immigration legal services.

1 June 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for taking the time to leave us a review. We're pleased to hear that you had a positive experience with our team. We appreciate your trust and wish you all the best moving forward.

Rated 5 out of 5 stars

Fiza was fantastic

Fiza Ahmed dealt with my property sale in a professional, competent and timely manner. Whenever myself or other parties needed speak to Fiza, she was easily contactable and efficient in dealing with queries or providing advice. I would recommend Fiza and Waterstone Legal to anyone buying or selling a property.

2 April 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your kind feedback. It was a pleasure assisting you, and we're delighted that you were happy with the service you received. We truly appreciate your recommendation.

Rated 5 out of 5 stars

We are very happy with the service…

We are very happy with the service provided by Nitesh Rewatkar. As first-time buyers, we were worried about the process, but everything was handled professionally and smoothly from start to finish. Communication was always simple and clear, which made the whole experience much less stressful. The process took the amount of time we were expecting and there were no issues along the way. We are extremely happy with the service and would definitely recommend Nitesh Rewatkar to others.

26 May 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

We’re grateful for your review and your support. Our team works hard to provide a professional and approachable service, so it's wonderful to know your experience reflected that.

Rated 5 out of 5 stars

Thank you Nitesh!

Nitesh Rewatkar dealt with our property purchase and we couldn't be happier with his service. With Niteshs help, our purchase went through in record time he dealt with every step promptly and swiftly, I cannot reccomend Nitesh and Waterstone legal enough. Fantastic service, very friendly proffesional and responsive. Thanks again!

22 May 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for sharing your experience with us. We’re delighted to hear that you found our service helpful and efficient. Your feedback means a great deal to our team.

Rated 5 out of 5 stars

Fantastic solicitor!

We were recommended Waterstones by our mortgage broker and have been working with Nitesh. He has been fantastic and unbelievably quick and extremely responsive. Seeing horror stories about solicitors online I was so anxious but he got us over the line to completion in less than 8 weeks. I’m so grateful and would definitely like to work with him again when we need to remortgage. Thankyou!!!!!

22 May 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your lovely review. We’re pleased that we could assist you and help make the process as smooth as possible. We appreciate your trust in our firm.

Rated 5 out of 5 stars

Excellent dealings with Waterstones

Honey dealt with my case in a very friendly professional manner. Everything was explained really well and handled in a very efficient manner. The overall communication was excellent.
Would highly recommend.

15 May 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for taking the time to share your experience. We’re pleased to hear Honey made the process clear, efficient, and stress-free for you. Your recommendation truly means a lot to us.

Rated 5 out of 5 stars

Honey was really amazing

Honey was really amazing. She never got tired of all my questions. Thank you for your help and would definitely recommend you.

15 May 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

We really appreciate your lovely feedback. Honey will be delighted to know her support and communication made such a positive difference throughout your matter. Thank you again for your recommendation.

Rated 5 out of 5 stars

I’ve been involved in residential and…

I’ve been involved in residential and commercial property, leasing, buying and selling for over 25 years, and I can honestly say Jasmine has been absolutely brilliant throughout.

The quickest conveyancing transaction I had previously experienced took around a week, but Jasmine managed to complete this one in just 3 days, making it by far the quickest and most efficient transaction I’ve dealt with.

She was proactive, reliable, highly professional and always had my best interests at heart. Communication was outstanding from start to finish — Jasmine kept me updated throughout the entire process and was even dealing with matters well into the evening to ensure everything progressed smoothly.

After dealing with many solicitors over the years, her level of efficiency, commitment and professionalism genuinely stood out. Moving forward, I’ll definitely be using Jasmine again and will also be referring my associates and contacts over to her without hesitation.

1 May 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for such an incredible review. We’re thrilled to hear Jasmine delivered such a fast and efficient service for your transaction. Her dedication, professionalism, and proactive communication are qualities we truly value at Waterstone Legal. We greatly appreciate your trust and look forward to working with you again in the future.

Rated 1 out of 5 stars

I would not advise hiring Waterstone…

I would not advise hiring Waterstone legal.

We are currently dealing with one of their paralegals (Nithi Kumar) in a property transaction and the experience has unfortunately been painful. Emails are written in garbled english that would not pass primary school, which is of course unacceptably unprofessional for anything legal, and progress is generally slow and stumbling without any clear indication that deadlines matter or that care is being taken with vital forms.

For example, we were handed a binding document to sign in which the name of the *client* of Waterstone was written incorrectly AND the price of the transaction was wildly off (!)

Overall, it is clear that Waterstone are happy to hand over important transactions to paralegals with no proper experience. In this regard, they fail in their duty to supervise junior staff, leading to unacceptable delays and confusion.

With a vital deadline, Waterstone are also providing totally unreachable by anyone involved, which is just the icing on the cake. Would you want that sort of service, having hired them?

It should not be up to clients to do the quality control checks for the very firms acting on their behalf, but that is apparently what it takes to get something done properly with Waterstone.

6 May 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

We have reviewed the matters currently being handled by the named caseworker and are unable to identify any transaction matching the circumstances described in this review. The comments regarding an employee’s English also appear personal rather than relating to any specific legal issue.

For context, Nithi is a paralegal with over 3 years’ experience managing conveyancing matters under the supervision of senior solicitors and has received many positive reviews from clients for her work and professionalism.

As this review has been posted anonymously, we invite the reviewer to contact us directly with a file reference or property address so the concerns raised can be properly investigated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look