waterdrop® Reviews 18,180

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Trustworthy. Delicious cubes to give your water a taste. I've ordered several times and they delivered without fail. Even if something arrives broken, they take responsibility. Love this company!

Rated 3 out of 5 stars

Love the product, but the packaging is ridiculous, way too much plastic, waay too much. All considered is also a bit pricey. The delivery is frustrating cause the tracking doesn't work, it gives you a... See more

Rated 5 out of 5 stars

Die Lieferung ging schnell und reibungslos. Die bestellten Sorten waren, wie schon bei vorangegangenen Bestellungen hervorragend in Qualität und Geschmack. The delivery was quick and smooth. As w... See more

Rated 5 out of 5 stars

Love the products, I keep ordering more! Very refreshing drinks, lots of options (some better than others, but everyones taste is different). Good delivery, and frequent sales!

Company details

  1. Beverage Distributor

Written by the company

waterdrop® is the real taste of natural fruits & plants to enhance the best drink in the world — pure water.


Contact info

4.2

Great

TrustScore 4 out of 5

18K reviews

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Replied to 84% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I received I waterbottle that were…

I received I waterbottle that were leaking… that can happen. I wrote to the support, and they answered so quick!
I have now received a new better bottle cap, and an extra little package as a apology!

Really great service, and good experience!

15 December 2025
Unprompted review
Rated 3 out of 5 stars

Reward redemptions

This is a great product, flavors and all purpose bottles are great but it us disappointing the rewards points cannot be used to purchase the actual waterdrop flavors or all purpose bottles with points. This makes it challenging to use the points as many of the products are not something I would use. Please consider adding these options to the rewards redemption. It is hard to continue to justify buying more product when the rewards can't be used for something that i would consider redeeming when it is not something I would use. Fur this last purchase i was able to redeem some points for $ off the purchase but only a small amount which is not very helpful.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous flavor

Fabulous flavor. Very convenient and my grandkids are always asking for water like mine.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

My package is ‘gone’

Placer my order november 22, and received an e-mail novemver 25 that the order was ready to ship.

Still hasn’t received it and Waterdrops just replies with ‘We are investigating’

So let’s see if I receive any package or just say goodbye to my money.

Probably not gonna order from Waterdrops again…

10 December 2025
Unprompted review
waterdrop® logo

Reply from waterdrop®

Hi Anja,

We’re really sorry to hear this and we completely understand how frustrating it is to be waiting this long.

Please email us at info@waterdrop.com with your order number, so we can check the shipment status in detail and help you as quickly as possible.

Thank you for your patience, we’ll do our best to resolve this for you.

All the best,
Your waterdrop® team

Rated 5 out of 5 stars

Always great experience with Waterdrop

Always great experience with Waterdrop! This time I purchased new flavours. Ricola and new Fusion. All great! The All-purpose bottle I bought with drops is great, although I prefer the swing cap. It is better to introduce the cubes without removing the cap.

28 November 2025
Unprompted review
Rated 4 out of 5 stars

I love them so far

I love them so far. The bottle is nice and the flavours are delicious! But some flavours make my head hurt for some reason so that is about worrying.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Simple, Fresh

I absolutely love Waterdrop! This product has completely changed the way I drink water every day. The flavors are incredibly fresh and natural, making it easy to stay hydrated without adding any sugar or artificial taste. Each cube dissolves quickly and releases a burst of refreshing flavor that feels light and pure. My personal favorite is the citrus blend—it’s like drinking a splash of sunshine! I also appreciate the eco-friendly packaging and the brand’s commitment to sustainability. Waterdrop is perfect for anyone who wants a healthier and more flavorful hydration experience. Five stars, without a doubt!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

With the first batch I bought a Thermos

With the first batch I bought a thermos, but the bamboe cap was faulty. I send them an Email and some pictures and they agreed to give me a functional cap. I could choose between store credit and buy the cap and a free box of waterdrops by my next order or that they would send it immediately to me. I was going on a vacation so a store credit would be of no use to me. So I explained my situation and ask that the cap would be sent to me immediately. They did that *and* give two boxes of waterdrops for free with it. That’s costumers’ service!
And all the other orders after that went smoothly!

24 August 2025
Unprompted review
Rated 5 out of 5 stars

9/10 would buy again

Great tastes and you really feel like you're drinking some fancy sugary Drinks, but they're sugar free and still taste amazing. I even made some non-alcoholic cocktails with it. Worth the price!

25 November 2025
Unprompted review

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