This was a return visit to look at a seiko spb499-J1 which was on sale and the best price I found and the staff were friendly and helpful as usual making the purchase an enjoyable experience. This wa... See more
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Review summary
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I have recently ordered 2 watches from Watcho, it has been delivered next day, I had a question about one of the watch and they replied so quickly and offered to send another paperwork about the watch... See more
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When I couldn't navigate back to my order after authorising payment, Mala contacted me and we completed the order over the phone. She was friendly,polite and efficient. I was delighted to find that t... See more
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Superb service from the WATCHO team.... Every purchase I have made from them has been excellent, their customer service and professionalism is second to none and they care about their customers whi... See more
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Company details
About WATCHO Jewellers
Written by the company
We warmly welcome you to a place where friendliness, expertise and deep passion come together.
With over 40 years of experience, we have built a reputation as trusted experts offering a friendly service. Our journey has been shaped by innovation, creativity, and a relentless commitment to excellence. From crafting seamless experiences for our guests to fostering a strong, customer-first team, we pour heart and soul into everything we do.
We believe in going the extra mile. That's why we provide an unmatched extended warranty on many products; ensuring that your treasured collection is protected for years to come and offering you the peace of mind you deserve.
Our Promise: Delivering happiness through personal attention.
You are in trusted hands
Written by the company
- Extended Warranty on most products. Award-winning. 0% Finance. Delivery from next day. Free UK Delivery. Accredited Professional Member.
Contact info
6 George Street, Richmond Upon Thames, TW9 1JY, London, United Kingdom
- +441908983500
- help@watcho.co.uk
- watcho.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Above and beyond!
I was interested in a particular Tissot model and contacted Watcho regarding this piece.
Mala was amazing and professional and made sure it was available before I fully committed to the sale. An additional discount was made apparent so how could I refuse?!!
They allowed for me to place a small deposit down to reserve the watch and once I settled the full amount, I was acknowledged immediately with a confirmation receipt and details of tracking and courier service.
The whole process was effortless and made me feel comfortable.
To be honest, in the beginning, I thought the website was a scam because it all too easy, with the process... but I did my homework and they are a legitimate business :)
Delivery was literally special next day delivery, it was extremely quick, the packaging was immaculate and discreet.
I love the watch, i missed out on the 2025 limited edition and thankfully this 2026 limited became available with an even better color strap in my opinion.
This was a treat for myself and it was made extra special by Mala and Watcho.
Highly recommend for their professionalism and sizeable range of watches for every individual.
20 May 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you for your kind and detailed feedback. We’re delighted to hear you had such a smooth experience and are enjoying your new watch. It was a pleasure assisting you, and we truly appreciate your trust and recommendation. #LOVE WATCHO
Quick and Easy
11 May 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re glad you’re happy with the service and delivery. We really appreciate your support.#LOVE WATCHO
Certina titanium
Had the watch i wanted and was offering a further 15% off so ordered and was on my wrist 3 days later! Great service and discount, very happy with the watch. Certina 38mm powermatic titanium in flamingo pink!
11 May 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re really pleased you’re happy with your new Certina watch and the service. Great choice, and we appreciate your support.#LOVE WATCHO
Reply from WATCHO Jewellers
Thank you for your feedback. We’re glad you’re happy with the fast delivery and value. We really appreciate your support.#LOVE WATCHO
shipped fast and well packaged
11 May 2026
Reply from WATCHO Jewellers
Thank you for your feedback. We’re glad your order arrived quickly and was well packaged. We really appreciate your support.#LOVE WATCHO
Reply from WATCHO Jewellers
Thank you for your feedback. We’re glad you’re happy with the service and value for money. We really appreciate your recommendation and support.#LOVE WATCHO
Reply from WATCHO Jewellers
Thank you for your feedback. We’re glad your watch arrived quickly and that you’re happy with the service. We really appreciate your support.#LOVE WATCHO
Happy Customer
Watches are well packaged, great condition, comes with an extra warranty and were well priced.
Delivery was fast and professional.
Very happy with my purchase!
5 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate it!
We’re delighted to hear you’re happy with your purchase and the service. #LOVE WATCHO
Fast delivery and arrived well in…
Fast delivery and arrived well in advance of the planned date.
5 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate it!
We’re delighted to hear your order arrived quickly and well ahead of schedule.#LOVE WATCHO
Excellent service and price
Excellent service and price! Delivered quickly and professionally. Product works perfectly, highly recommend..
7 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate it!
We’re delighted to hear you’re happy with the service, price, delivery, and product. #LOVE WATCHO
Easy transaction
The watch was received the day after purchase. Unfortunately on this occasion it was not quite what I had hoped, so It was returned for a refund. Communication was good and the refund was issued promptly.
8 May 2026
Reply from WATCHO Jewellers
Thank you so much for your feedback — we really appreciate you taking the time to leave a review.
We’re glad to hear you were happy with the communication and refund process, and we’re sorry the watch wasn’t quite the right fit for you on this occasion .#LOVE WATCHO
Customer sercive…
I have recently ordered 2 watches from Watcho, it has been delivered next day, I had a question about one of the watch and they replied so quickly and offered to send another paperwork about the watch. It is so useful to contact directly via whatsapp rather than connecting live support etc. Definitely use them again.
8 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate it!
We’re delighted to hear you were happy with the fast delivery and quick support, and that WhatsApp made things easier for you. #LOVE WATCHO
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we really appreciate it!#LOVE WATCHO
Another successful purchase from the…
Another successful purchase from the WATCHO team, once again excellent customer service, I would definitely recommend them if you're looking for a new watch etc., you won't be disappointed.
8 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate your continued support!
We’re delighted to hear you’re happy with the service once again.#LOVE WATCHO
Reply from WATCHO Jewellers
Thanks for your message — much appreciated!
Quick delivery and good product
Item was dispatched on the same day and quickly received. Accurate description of the item and a good price, very happy with my experience
30 April 2026
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate it!
We’re delighted to hear you were happy with the fast dispatch, accurate description, and pricing. #LOVE WATCHO
Easy to buy from the website
Easy to buy from the website. Discount given to help with purchase. Watch delivered before delivery date. Watch is stunning and loved the gift wrapping on the box, which was a nice touch!! Love ur customer service.
Khaleel
5 May 2026
Reply from WATCHO Jewellers
Thank you so much for your lovely review — we really appreciate it!
We’re delighted to hear you’re happy with the watch, the delivery, and the gift wrapping, and that you had a great experience with our service.
Kind regards,#LOVE WATCHO
Really strong customer service.
5 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we really appreciate it!#LOVE WATCHO
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate it!#LOVE WATCHO
The watch ended up having too large a…
The watch ended up having too large a face. I returned it and the refund was processed quickly.
4 May 2026
Reply from WATCHO Jewellers
Thank you for your feedback — we really appreciate you taking the time to share it.
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