Watchmaster.com Reviews 3,416

Easy, efficient and reliable service - I also received a very good sales price

2nd Time I have sold a watch with these guys, completely hassle free process from start to finish They sold my Rolex 6694 in 6 days Thank you Marcus and team for a first class service

Fantastic service. Was kept up to date at every stage of the sale. Once completed, having the money transferred was simple and efficient.

This review is an attempt to get the Watchmaster team to stop spamming me. Once they stop I'll remove it.

I asked Watchmaster for a quote to sell my watch on their platform. I accepted it in the end and replied (Including the signed contract). Aaaand that's where the support stopped. I got no confirmation, no "ok this is what you need to do" etc.

However, they still keep spamming me to remind me of the quote. Each time I get one reply but I never get a response...

My watch is still for sale btw

Buying a watch was not a great experience at all. Having found the watch i had been tracking i decided to purchase it. After a short time the sale was completed and that was it, or so I thought. I got all the usual confirmation emails telling me the purchase has been successful. Then came the bombshell, that Watchmaster sell watches on 2 different platforms and that the watch they confirmed I had bought had, in fact, been sold to someone else from the other platform 2 minutes before my sale went through. So, the watch i thought I had bought, I hadn't. The Watchmaster representative, who rang me to give me the bad news, was very apologetic and said they had another watch very similar to the one i thought i had bought and that he would be able to do me a good deal to make up for the bad news he had called to give me. He then informed me he was going on his break and would call me back in an hours time. Six days later i am still waiting for that call. If this is how you treat customers I will not be looking to buy again from Watchmaster.

Sold my watch through Watchmaster for a good price. However, the commission rates seem quite high along with the cost of ‘preparing’ my watch for sale. This included a polish, strap tightening and a standard charge. The total was over £700. This along with the commission was excessive.

I had a customer service issue due to speaking to an inexperienced member of staff. I was then contacted by Tom who resolved the problem for me. I’ve bought a few watches from the company and never had a problem.

Très belle expérience avec WatchMaster , le payement a été super fluide , même si au début la communication n était pas top . A part cela tout le reste était top 👍🏾 .

Watchmaster has a very professional customer service that i fully recommend.

Though the watch took longer than expected to arrive, I can see why...my tag heuer calibre 5, looks brand new, every detail seems to have been re furbished to the highest standard...thank you.

I have just sold a Rolex through Watchmaster, and I found the process to be very professional and transparent. It took about 6 months to sell and I was advised of progress, and consulted about giving some discount.

I bought a monaco and had no problems good price looks like new came within 5 days no issues so all good for me would buy again

I’ve sold 2 Rolex’s through Watchmaster 1 online and 1 direct sell. I would highly recommend anyone who wants to sell a watch to use Watchmaster. It’s hassle free and really easy to sort out with the selling team.
I will carry on using them to buy and sell my watches

I was a little dubious at first in view of the amount of money I was spending, but spoke to the London office Akaash was so helpful so I purchased my Rolex which arrived on the due date and I am beyond thrilled the watch was in really good condition and I wear it almost every day absolutely thrilled with it.

Ordered a IWC from Watchmaster and have to say.. I am delighted with the watch and service from start to finish. For a 15 year old watch, it's in pristine condition and I'm really pleased with it, surpassed my expectations. Can't recommend enough, great to do business with.

All went really well with regards sale of my watch. Watchmaster are a very slick company who follow all the rules ,quite expensive but they take all the worry out of a high value sale.
Would highly recommend.

Excellent service!
All process was as described

Complete professional outfit from start to finish. Would recommend this service to anyone who are selling such items . Thank you for your work. Regards Ray.

A professional service. Couldn’t fault them. Their team keep you in the loop every step of the way and explain the process. Nice to have someone reliable in this day and age.
I would use again.
Thanks.

I bought a watch from Watchmaster that was advertised on their website and on Chrono24. I clicked the buy it button, but received an email a couple of days later stating it was already sold and that my sale was cancelled. I won’t trust them again and will buy elsewhere. There are enough honest sellers to choose from!
Edit added after reading Watchmaster’s response:
When using multiple sales channels there can be no excuse for not keeping your stock records up to date so that customer’s aren’t frustrated by your inaction. A cynical person might see your suggestion for me to get in touch to discuss purchasing an alternative watch as being the reason why you advertise unavailable watches for sale at low prices - as a hook to tempt customers to buy other, and no doubt more expensive ones.

Sent them a watch to sell on their website. After it fell through on their website twice I tried to get it back and they said it would cost nearly £1,000 just to get it back ! they are trying to charge me £165 for "Repair and refurbishment" it's a brand new watch with original box and papers etc.

STAY WELL CLEAR !