Watchmaster.com Reviews 3,416

I put my rolex yachtmaster wat h in their hands to sell back in august 2022,countless times I’ve tried to get an answer on selling my watch,I now find out they’ve gone into insolvency,what do I do next

DO NOT ENTRUST THIS COMPANY TO SELL YOUR TIMEPIECE… 11 months on and still nothing I’ve lost my manufactures warranty whilst the watch is in there hands ..I had do reduce the price myself as they set it far to high … looks like I’ll be paying over the odds for a polishing service to get my watch back …costing me money… Not happy

Sadly, I can only confirm that the insolvency process has started for Watchmaster ICP GmbH. This has been confirmed by the lawfirm in charge of. Unfortunately, no further information has been provided by Watchmaster for the impacted people on the insurance / refund process.

It’s very difficult to sell a high end watch but honestly the sale price Watchmaster was offering was better than anybody else even minus their fee . They have had my watch now since last June . They did promise a sale in 90 days but that’s long gone . They will not answer their phone or emails for updates and it’s concerning. The only time you hear from them is an email asking you to reduce the price for their sales . Am afraid am locked in a 12 month contract and god knows what I will have to pay to get it back . Very poor customer after care and lack of respect for their clients from my experience. I just want to sell a watch and move on with my life . I went with Watchmaster because of their web page it looked great .

I bought an IWC watch with Wathmaster last year. The purchase was handled properly, no complaints about that. However, I now have a warranty claim which Watchmaster can not honour as they tell me the German parent company went into insolvency :-(

For the past two days I have constantly tried to contact watch master by telephone, but to no avail, they will not answer the phone.
I have also emailed them but only received a reply with a reference number saying someone would contact me, but as yet nothing.
I am beyond concerned as they have been holding my Rolex watch on consignment since September 2022.
I would appreciate a call as soon as possible from Watchmaster with an update.

For three days now I have been unable to contact watchmaster via telephone regarding the watch I have on consignment with them. Due to the events that unfolded last year I am obviously concerned to say the least. Looking at other reviews on here i am not alone. I understand the terms were set at the time I gave my watch to them, I find it completly unreasonable that with the european debacle I am still going to need to pay good money to get my own watch back even though the company is on the verge of collapse. I feel like my watch is being held hostage and even if i wanted to get it back, I am unable to because nobody will answer the phone. Could somebody please get in touch!!!

Like an idiot I was lulled into the idea that my wifes watch would sell over Christmas. On that basis I failed to pick up the small print ,I need the money and have been advised its stuck there until october.

This site although professional and courteous had not delivered and given I need to sell the watch I will need to pay approx £900 to get it back

BE WARNED IF YOU NEED THE SALE TO TAKE PLACE SOONER RATHER THAN LATER

It's been now 3 months my watch, with many other watches, were stolen because of WATCHMASTER's lack of security. We are now in February: I understand from the message I get from them that, (i) they do not control AT ALL how much their insurance company is going to reimburse, (ii) they do not know when the reimbursement will be done demonstrating a total LACK OF CONTROL, (iii) they forbid my insurance company to claim my money back. Again a proof of LACK OF RESPECT for its customers. This adds up to the fact WATCHMASTER will steal me (like all the people who got stolen their watches) 25% of a commission they do not deserve. Who can trust such company ? I would strongly advise to customers thinking of selling their watches TO AVOID WATCHMASTER and sell it to another much more professional platform on the market. PS: I was counting on this money to pay holidays to my kids last Christmas. I could not do it because of this. WORST EXPERIENCE -

A terrible experience!! We made a deal for them to sell my watch. When they discovered that my country was not a full member of the eu, they did not want to pay tax into Germany. They just cancelled the deal. The watch took about 3 months to return to me and a lot of work from my side. After having being really clear on wanting a weekly update on the progress (this was after nearly two months) I was promised this. I think I got a mail once without me having to ask.
When I was frustrated and let them know how I felt,I got a threat back on that they would stop working I’m my case.
Horrible experience and I will never use again. Neither will anyone I know.

They have had my watch since July 2022. I was sold the dream by one of their sales people, who has since left. It wasn’t clear at all about the “penalty fee” when I signed the contract. I was in fact told that there is no fee I just need to pay for what watchmaster has done. Take a few pictures! The part about the 365 days IS NOT in the contract. It just refers you to their terms and conditions. Contacted them and asked for my watch back but they just start talking about the contract. I just want the watch back without paying them a fee.

This is not about the robbery that took place in Germany recently. This is about the despicable practice that Watchmaster employs, to lure customers to consign their watches to them for sale, on a consignment basis, that has a borderline illegal and unreasonable ONE year minimum term!
Imagine giving your watch to a company for ONE YEAR without any right, or recourse? Just waiting for them to come back to you when sold?
The worst part is, actually two parts -
1. the 365-day 'term' is 'disguised' in small prints, below the larger prints about your watch, commission and listing fees etc. It is not highlighted, nor even discussed, let alone revealed to you! Not at all! So, as soon as you hand over your watch you have no control or possession of your watch.
2. PENALTY for 'early termination' - this is the part that hurts and that is totally unreasonable and unacceptable. In all consignment contracts, the customer has the right to know whether he can terminate the contract or not. Most consignment contracts, typically a consignment to the auction houses, are short and the agreed period openly advised to the customer. Eg Sotheby's would tell you the next sale is on 1 July, and you know that after that date, if the watch is not sold, you get it back. NO COMMISSION or penalty.
Watchmaster has a sneaky clause that says, like above, you don't have any rights for one year, and worse, if you want it back you have to pay them the commission! 15%.
The biggest con of the watch industry is not the robbery or the inflated prices. It is this type of sneaky unreasonable clause that catches the customers. it seems that WM's revenue comes from the inspecting and trusting customer. WM makes money from the customers, the consignors; NOT from the ultimate buyers.
Tell me, how many consignors were told by WM of this extremely long and onerous 365-day term? How many have been warned of the penalty? None. Because WM admitted as much. They don't want to scare you off!!!
Is that how you run a business? Hiding an essential and critical clause from thee other party? If the consignor were made aware of this onerous term, of course most would walk away. But perhaps some might still go ahead, but that is their choice. WM never gave us the choice.
So, beware and be careful. There are plenty of decent watch traders out there who would be upfront and honest with you regarding their fees, and modus operandi. None of them would trick you into parting with your watch for one year.
I wish the owner in Germany is aware of this practice. If he did, but condoned the practice, then he deserves the fate that befell his company last year.

Well done!
It is indeed difficult times for Watchmaster Germany but despite their unfortunate challenges, they’ve honored the agreements signed off prior to the robbery.
Tim-Hendrik Meyer has expressed an outstanding ability to acknowledge the situation from my perspective and has acted accordingly by initiating alternative routes to ensure that I - at the end of the day - was satisfied with the collaboration. Today, as announced by Watchmaster, I received my vintage Patek which in fact is even more beautiful in real life than on pictures.

All the best and thanks for your support
Nicolaj Saxild

As both a buyer and a seller with Watchmaster UK I have been extremely satisfied with their value and service.
I was worried by the events at the German company, however Watchmaster reassured me that they are a separate entity and I did indeed receive payment fully for a recent watch sold on my behalf.
I would not hesitate to buy or sell with Watchmaster in the future and hope to do so. Watchmaster offer a much better value that anything you will find elsewhere.
This said, please understand their contract which seems perfectly reasonable to me.
Special thanks to Charles Cagni,hope to deal with you again.

They have had my watch since October 2022. They missed two weeks around what is expected to be a busy buying period around the end of November for Black Friday. I asked to have MY watch returned and they advised there is a Termination Fee, which is their commission charge (£589). This Termination Fee information is not openly disclosed or discussed. I would not recommend and suggest using other online companies.

I sent them my watch in October. It was one month old and in pristine condition. They said it would be sold in the matter of weeks since it is a high demand watch. Here are what happened afterwards:

1- They listed the watch with wrong name causing buyers not being able to find the watch. How can you mix up a speedmaster with anything else? Especially a diver watch? It's the most iconic watch of all time. I had to send an email to correct them which cost me to lose a few days.
2- They listed the dial color wrong also confusing the buyers. I, again sent an email to ask them to change that info. Another loss of a few days.
3- 3 months of time we decreased the price by £1600 from their suggested price and still nothing.
4- Even though my watch was in the UK and did not get affected by the heist in Germany, their activity got suspended in the UK around Black Friday , causing me to miss one of the biggest holiday sales season of the year.
5- I asked them to send me my watch back or allow me to trade it for another in early December and they said I should wait until the end of Xmas since it's the biggest sale season and then we can discuss it.
6- So I waited a couple more weeks, thinking that we'll discuss the return of the watch or a trade-in.
7- After Xmas, I asked again and got no reply for days.
8- I pushed for an update again and they replied with one sentence as if they were telling off a kid: 'Your contract expires in October 2023 and there is nothing we can do'. I did not wait weeks for you to tell me off like that.
9- I asked for trade options and got another 1 sentence reply: 'Unfortunately we cannot offer you that.'
10- That's the discussion I got.

Within the last 3 months, they couldn't sell my watch, listed it wrong twice, put it up with pictures that doesn't even look like the watch, ignored my emails, did not keep their promises and told me off.

I don't know what I can do legally but I want everyone to know that they should avoid them at all costs. I'm a big watch enthusiast and I'll share this experience in all forums & reddits that I'm in to make sure that no one else suffers from these guys' lies like me again.

AVOID.

I bought a watch from them rolex 16550, and I got 16570, have been mailing them for days no answer at all, totally irresponsible, un professionnel seller, honestly stay away, the least they could do is answer my email plus they never answer the phone…. They just answered, and no one will believe what they said, they said we agree that we made a mistake but we can’t refund keep the watch the prices might go up 😳😳😳😳 what kind of company is it, only worlds most stupid people work in this company, really shocking

I have made my first purchase on Watchmaster ICP UK LTD. The order was made on 12th and received the watch on 15th. Throughout the process, Jayden has been very helpful, from the payment arrangement to updating of the shipping status. I highly recommend their service.

What l don't get is buyers who placed order for watches the week of the 14th to 19th November but Watchmaster can't refund them and yet you are in operation to sell more watches? How do you guys sleep at night?

Watch stolen and they're providing very limited information for me to understand if I get paid back the insured value or information that I can use to submit a stolen watch online. They say that the watches are reported stolen, but when checking the online databases it's not there!

If you have your watch offered via their website, request it back before the Christmas holidays! They will probably file bankruptcy for the whole group and you'll miss your profits and watch.