Watch Hub Reviews 

232
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable during every single interaction, making repairs seamless. Many people mention that the team is able to successfully fix issues that other traditional shops failed to resolve. Consumers are also extremely happy with the remarkably quick turnaround times and very reasonable pricing for complex watch services. People deeply appreciate how transparent communication is handled throughout the entire process, ensuring total peace of mind from start to finish. Individuals looking for reliable service regularly recommend these professionals to their friends and family members.

What people talk about most

Service

People report positive experiences with service, highlighting fast turnaround times and great workmanship.... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Product

Reviewers highlight positive aspects of product restoration, expressing great satisfaction with the... See more

Price

Clients share positive opinions on price, highlighting fair pricing and competitive quotes for repairs.... See more

Customer service

Consumers find customer service to be positive and consistently report helpful, professional interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Watch Hub! …really didn’t think they could repair my Casio edifice watch, with solar power. Casio quoted for a new blue tooth module and battery , watch hub challenged that and said it was... See more

Rated 5 out of 5 stars

Well chuffed with the service I received from WatchHub - logged a repair query on their website about a Casio I had issues with, and received a call from Nathan very quickly. Discussed the issue, sent... See more

Rated 5 out of 5 stars

What a fantastic job these guys did for my Tag watch .Super quick turnaround and excellent communications through out the whole process .Informed me of any issues and gave options to choose ,no press... See more

Rated 5 out of 5 stars

Having initially left 4 watches with a supposedly expert repair shop in Hatton Garden, only to have all 4 returned to me months later with various reasons why they could not be repaired, I chanced... See more


Company details

  1. Clock Watch Maker
  2. Watch Store

Written by the company

We are watch repair specialists who can perform repairs on all brands of watches. We can tailor our repair service to suit your needs. We use specialists techniques to provide a unique and professional repair service, at an affordable price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

232 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(232)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. The team at Watch Hub completed a battery replacement, reseal and mini valet on my Omega Aqua Terra. I posted my watch on the Friday and received it the next Wednesday. Highly recommend and will be using again!

Lewis

15 November 2024
Unprompted review
Rated 5 out of 5 stars

My ROHAN watch repair

My ROHAN watch was keeping perfect time but stopped. I wrote to the company who gave it attention 5 years ago. They replied that they no longer did work on my make of watch. I completed the online form for WATCH HUB. They phoned, then gave instructions on how to post the watch to PETERBOROUGH, with estimated cost for battery replacement, resealing, then quickly phoned when job completed, and I got link removed from strap, and watch valeted as an extra request. I am delighted to have watch looking so good and keeping perfect time again.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

I've found a better way to get my watch serviced.

I had previously left my Tissot watch with the local retailer who had to send it on to the manufacturer just to renew the battery, leaving me without a watch for around three weeks. This process was both unsatisfactory and expensive. This time I tried Watch Hub, who were reasonably priced, and I had my watch back by return. Excellent service, therefore top marks to Nathan.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, very friendly and patient. Fixed well ahead of timeline and was very reasonably priced! Will definitely be coming back here if I have any issues in the future.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Watch Hub Peterborough

Watch Hub Peterborough

We had taken in a Citizen Watch to a jewellers for battery replacement. Was told that it was not the battery and they could do nothing. We went to Watch Hub to get batteries put in to two other watches and told him about the Citizen. The following week we had back all three watches working perfectly.

Service was brilliant. He explained everything. Totally professional. Would I use again. DEFINITETLY. Thank you.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, watch was sent in for a battery replacement and was returned within 4 days.
Friendly team, excellent customer service, really happy with the work done.
Highly recommend, thank you.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Very easy to deal with. Talked through issues with me and gave good advice. First rate workmanship. Totally trustworthy. Had the same fantastic experience when I used them a year ago so they are consistently outstanding

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service…

Outstanding service from the Peterborough Team. Personal bespoke approach tailoring to your needs.

I sent in an Omega Constellation from the 70s and it was too costly to fully service but was functioning fine other than the winding stem had corroded. I sourced one from Poland and these guys fitted it for me, the result was a beautiful vintage timepiece for an acceptable cost.

I'll be using them again and will recommend them to anyone needing a watch repair.

Shout out to Nathan, legend! Thanks guys.

Adam

2 August 2024
Unprompted review
Rated 5 out of 5 stars

I sent my Tag Heur link watch to…

I sent my Tag Heur link watch to Nathan, he quoted a competitive price and 6-8weeks depending on what parts were required, it was returned in 3 weeks looking brand new, fantastic job and would defo use again

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Casio G-Shock - Battery and Pressure Test

Searched online for a Casio G-Shock battery replacement and pressure test service, found the Watch Hub website. They use a postal service. They replied to my initial enquiry very quickly, sent me instructions (Which are also on their website) and I posted my watch to the Peterborough branch. They contacted me when it arrived and confirmed they had received it and verified that it was only a battery and pressure test that was required as they could not find any other faults. My watch was returned in the mail special delivery all fully working with a brand new battery. I will definitely re-use this service the next time I need my trusted G-Shock servicing again. Thank you Watch Hub!

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Had a new movement put into my well…

Had a new movement put into my well loved casio divers watch, had it back really quickly and the watch is like new again. Second time a new movement has been installed for me, future proofing my classic watches for my kids to take over. The guys at Watch Hub are the real deal, don't go anywhere else, you don't need to, you won't get better service, better prices or better customer service anywhere else.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

A lovely personal service

A lovely personal service, I was called by the company twice to discuss the repair and it was a fast service too, turnaround was 7 days. My beloved Klaus Kobec watch that had been dumped in the back of a drawer many years ago, was now working again and back on my wrist. I am very pleased and would use this company again

2 May 2024
Unprompted review
Rated 5 out of 5 stars

i spoke to Nathan at the Peterborough…

i spoke to Nathan at the Peterborough branch. he gave me a quote to repair my casio GSHOCK so i sent it off by post . he fixed my watch and it came in under the quote he gave me . i had my watch back within 5 days very happy with the repair and the service .
first class service i will be using this company again .
many thank to Nathan he is a credit to this company.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

My watch that is over 25 years old…

My watch that is over 25 years old failed and the manufacture said it could not be repaired Watch-Hub said differently and have repaired my watch. Hopefully it will work for another 25 years and Watch Hub will still be around if it needs to be repaired again. Highly recommended.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service and Good Prices

After an online enquiry, had immediate response and phone call which provided all pricing and information for TAG battery replacement (much cheaper than retailers). Posted back within a few days and all working fine ( with 2 year guarantee)

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Found watch hub online after a bad…

Found watch hub online after a bad experience at Samuels to replace a watch battery.
They were so helpful and knowledgeable from the start and communication and speed of service excellent.
I would thoroughly recommend them

12 January 2024
Unprompted review
Rated 5 out of 5 stars

I have had a battery replaced on my…

I have had a battery replaced on my Longines Conquest by Watch Hub and have experienced truly excellent service. The Team maintained contact throughout, dispatch, replacement, return, often by telephone and even on weekend days!
In these times when it is difficult to 'trust' especially when valued items are involved, Watch Hub provided a re-affirming, super efficient and great value service......many thanks!

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Really great service took my tag watch…

Really great service took my tag watch for a new battery and a extra link putting in and was quoted a price and was told to collect in about an hour which I did and it’s all done and working perfectly would highly recommend

14 November 2023
Unprompted review

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