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Oakleigh Watches Ltd Reviews 610

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and passion for watches, making the buying and selling process simple and enjoyable. Many highlight the excellent quality of the products, often exceeding expectations, and appreciate the swift, stress-free delivery service. People frequently commend the personalized and helpful service, noting that the company goes above and beyond to ensure satisfaction. However, some customers were dissatisfied with the accuracy of product descriptions, reporting that watches arrived with visible scratches and signs of wear despite being advertised as "nearly new." These reviewers also mentioned that product photos did not accurately reflect existing imperfections.

What people talk about most

Product

People report positive experiences with product, often praising the quality and accuracy of descriptions.... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff's helpfulness, knowledge,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professional, efficient,... See more

Quality

Users describe positive interactions with quality, consistently praising watches that arrive exactly as... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Based on these reviews

Rated 5 out of 5 stars

I have bought and sold watches with many different dealers over the years, but Oakleigh Watches are by far the best. Giles has been fantastic to deal with—his knowledge and service are second to non... See more

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Rated 5 out of 5 stars

Bought a Cartier watch for my wife for an anniversary present. Even with a Bank Holiday it’s been delivered to Spain within 48 hours. Excellent service again from Giles, watch exceeded expectations... See more

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Rated 5 out of 5 stars

Well, what can I say I am back for another purchase from Giles (this alone speak for itself). Great customer service as always from Giles alwyas happy and willing to source a watch for me (given my pa... See more

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Rated 5 out of 5 stars

Giles was a pleasure to deal with, highly responsive and informative. His knowledge and passion about his watches is evident, which I found very refreshing. The part exchange price we agreed upon... See more

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Rated 5 out of 5 stars

Giles made my watch purchasing experience simple and enjoyable. We had a nice discussion about the watch market and various watch models. It was a pleasure dealing with a knowledgeable dealer who... See more

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Rated 5 out of 5 stars

Buying a watch from Oakleigh Watches was an absolute pleasure. The watch was completely as described in every detail, expertly presented and very securely packaged for safe shipping. Giles clearly put... See more

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Rated 5 out of 5 stars

Ah where to begin… Maybe the watch, described and presented perfectly , I am now officially in the Daytona club !! Having negotiated a Good deal with Giles who is a honest and fair dealer this... See more

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Rated 5 out of 5 stars

Fantastic experience by a watching for my son. Oakleigh were happy to field any questions I had. They instilled great confidence when purchasing a large value items. Delivery was very quick and the it... See more

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Rated 5 out of 5 stars

I can’t recommend Oakleigh Watches enough and will certainly be purchasing again from them. Giles was extremely knowledgeable and so helpful from start to finish. The Watch I purchased is immaculate... See more

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Rated 5 out of 5 stars

I’ve just bought another watch from Giles at Oakleigh. He was fantastic as always and couldn’t be more helpful. I always recommend him to others looking for a nice watch. No pressure sales, just de... See more

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Rated 5 out of 5 stars

Having Followed Giles and OakLeigh across social media for a number of years I’ve finally been able to take a watch from him. The watch is my son’s first foray into the world of Horology. A birth year... See more

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Rated 5 out of 5 stars

Giles is a pleasure to deal with, clearly knows watches but more importantly has obvious passion for them...and that's infectious! I am the happy owner of two watches from Oakleigh and I have consigne... See more

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Rated 5 out of 5 stars

Absolutely fantastic service from Giles at Oakleigh Watches. I called to inquire about a watch I was interested in, and eventually, we agreed on a trade offer to complete the deal. I was offered a... See more

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Rated 5 out of 5 stars

First time in the luxury watch market was made easy with Giles from Oakleigh watches. Happy to answer my questions and quick with all aspects of the sale from initial enquiries to delivery. High... See more

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Rated 5 out of 5 stars

Well where do I begin, Giles is great easy person to deal with provides you with sufficient certainty throughout the entire process from start to finish by providing daily updates in respect of your g... See more

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Rated 5 out of 5 stars

My first watch purchased through Giles / Oakleigh Watches and I say that as I have a feeling it won’t be my last! Friendly, quick correspondence and a cracking cup of coffee at the showroom to... See more

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Rated 5 out of 5 stars

We spent a very pleasant hour or so with Giles at his office. Through talking to me he was able to guide me to the perfect watch, a Glashutte Original Sixties. No pressure to make the purchase and no... See more

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Rated 5 out of 5 stars

Personal service that is factual, accurate and not at all pushy. Giles makes absolutely sure that the experience is first class. 2nd timepiece aquired from Oakleigh Watches and will undoubtedly re... See more

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Rated 5 out of 5 stars

We’ve just bought our 4th watch from Giles, and once again, the service is first class & flawless. Excellent personal, tailored advice & selection of a beautiful watch, coupled with a very efficient s... See more

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Rated 5 out of 5 stars

Professional and decent old school values service. Met in person and found with help a fantastic addition to my Rolex collection! I am a big fan and will no doubt not be my last purchase from Giles.

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Rated 1 out of 5 stars

I purchased a watch that was advertised. as“nearly new no marks to distinguish from new,” That's a direct quote from the description of the watch. But when it arrived... See more

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Rated 5 out of 5 stars

Today I received my delivery of my watch from Oakleigh, and I couldn’t be happier. From the start (and then in ongoing email exchanges over 3 days), Giles was extremely helpful, answering my... See more

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Rated 5 out of 5 stars

I was in the reverse position to normal as Oakleigh watches were purchasing one of my watches. Having agreed a very fair price they transferred the agreed figure into my bank account the same day as... See more

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Rated 2 out of 5 stars

There are two sides to Oakleigh. As a buyer, the service is second to none. Giles is always helpful. And he stands by the quality of the watches. But be prepared to keep the watch, because there is no... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service from start to finish. Giles was a pleasure to deal with and always quick to come back on questions. Shipping was excellent and my watch arrived exactly as described. I c... See more

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Rated 5 out of 5 stars

There are many watch retailers out there that you simply can't trust selling average product. When in all honesty you want someone that knows their watches inside out, is easy to deal with and beyond... See more

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Rated 5 out of 5 stars

As a complete novice in the field of watch buying I was the perfect candidate for a massive scam and the ideal victim for an unscrupulous dealer. Thankfully my internet browsing led me to Giles! An in... See more

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Rated 5 out of 5 stars

Couldn’t be anymore helpful fantastic company and fantastically run by Giles beautiful watches ! Picked up a grail watch! And from start to finish it was effortless!

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Rated 5 out of 5 stars

As a newby to premium watches Giles gave me honest and helpful guidance as to what I was looking at. No pressure and when I’d chosen the watch I wanted painstakingly searched for the right one. Deligh... See more

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Rated 5 out of 5 stars

Oakleigh Watches Ltd delivered what i expected and more. Giles spent time explaining the Rolex submariner brand to me and i didn't feel like i was rushed. I found the right watch at a fair price and i... See more

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Rated 5 out of 5 stars

Another fantastic transaction, but now I own the Rolex I never thought I would. Giles as ever, straightforward to deal with, fair trades and prices and everything sorted and with me within a couple of... See more

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Rated 5 out of 5 stars

Giles was excellent and very knowledgeable and someone you have every trust and confidence in. A great place to buy a classic watch. No hesitation in recommending Oakleigh Watches.

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Rated 5 out of 5 stars

Giles has gone and done it again ! The service this man gives is simply the best. The quality of the two watches he has supplied is amazing I can’t believe how he managed to keep coming up with such... See more

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Rated 5 out of 5 stars

Giles was an absolute pleasure to deal with, very patient with me and gave some great advice.. I am over the moon with my purchase and look forward to seeing Giles again to add to my collection

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Rated 5 out of 5 stars

I recently had the pleasure of buying a watch from Giles and the experience was exceptional from start to finish. His communication was excellent throughout the entire process, keeping me well-inf... See more

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Rated 5 out of 5 stars

This seller is fantastic. From start to finish the communication and service was excellent. Watch was in amazing condition and the transaction was smooth. I highly rate and recommend this seller and w... See more

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Rated 5 out of 5 stars

Delighted with the service I received from Giles, who stayed in touch regularly throughout the process of receiving my watch. The Tudor I purchased is in amazing condition, even better than the photos... See more

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Rated 5 out of 5 stars

The watch was accurately and honestly described. Very good, clear comms. Useful advice given when requested. I would use Oakleigh again and recommend them.

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Rated 5 out of 5 stars

Watch was in mint condition and exactly as advertised. Would have no hesitation with dealing with Giles and Oakleigh Watches again- Frank

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I’d like to personally thank the Director of Oakleigh Watches, Giles Massingham, for helping me with my first Rolex watch from start to finish. I was guided through the entire process with pati... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience purchasing a watch from Giles. Giles was knowledgeable and clearly passionate about watches. He took the time to walk me through the details of the piece I was i... See more

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Rated 5 out of 5 stars

Very pleased with purchase.. Giles has a very relaxed sales approach and i felt he understood what i was looking for.. would highly recommend .. Thank you.. Andrew..

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Rated 5 out of 5 stars

I recently purchased a watch from Oakleigh through Chrono24. Everything was exactly as it should have been. The watch was just as it had been represented to be. I would certainly do business with G... See more

Company replied

Rated 5 out of 5 stars

Great service watch just as described, was even better in person much appreciated and giles is a great seller 100% reliable and gives you a better deal than anywere else thanks again 👍🏻

Company replied

Rated 5 out of 5 stars

A fantastic experience working with Giles from Oakleigh Watches. Communication was excellent and the entire process couldn't have been smoother. I would highly recommend Oakleigh Watches to anyone loo... See more

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Rated 5 out of 5 stars

Had a great experience with Giles at Oakleigh watches, Having now been back several times to purchase and pt ex watches I could highly recommend him to anyone thinking about a new watch purchase.

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Rated 5 out of 5 stars

Always great service and advice from Giles. He is more of a guider than a salesman, you’ll never feel you’re being pushed.

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Rated 5 out of 5 stars

Brilliant experience! Will definitely purchase another time piece from them again! Dealt with giles the whole process. Highly recommend.

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Rated 5 out of 5 stars

I’d had my eye on a lovely Rolex Cellini for quite a while, then very narrowly missed out on purchasing it when the price was reduced. I messaged the shop, asking to keep me in mind if they ever... See more

Company replied

Rated 5 out of 5 stars

This co is first class and very easy to work with Giles made the purchase totally hassle free watch arrived as promised and in the condition as advertised I will have no hesitation is purchasing from... See more

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Rated 5 out of 5 stars

Excellent service from a very professional firm. Giles is very helpful, straightforward & good to deal with.

Company replied


Company details

  1. Watch Store
  2. Jewelry Exporter
  3. Jewelry Store
  4. Watch Manufacturer

Written by the company

Oakleigh Watches is a trusted UK specialist in pre-owned luxury watches, dedicated to helping customers find exceptional timepieces with complete confidence. We carefully source, inspect, and authenticate every watch we sell, ensuring the highest standards of quality, originality, and performance. Our collection includes some of the world’s most respected watch brands, selected for their craftsmanship, heritage, and enduring value. Each watch is thoroughly checked by experienced professionals and presented with clear descriptions, transparent pricing, and honest guidance, so customers can buy with peace of mind. At Oakleigh Watches, customer service is at the heart of everything we do. From first enquiry to after-sales support, we pride ourselves on being approachable, knowledgeable, and reliable. Whether you are purchasing your first luxury watch or adding to an established collection, we aim to make the experience straightforward, secure, and enjoyable. We understand that a fine watch is more than an accessory – it is a statement, an investment, and something built to last. That’s why we focus on trust, integrity, and long-term relationships with our customers. Oakleigh Watches – the home of pre-owned luxury watches. It’s about time.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

610 reviews

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Rated 5 out of 5 stars

Stop looking elsewhere!

I spent a while looking for a genuine prestige timepiece from a supplier i could trust. I wish I had found Giles and Oakleigh earlier. I could have saved weeks. Not at any point did I feel unsure that I had made the wrong decision I was not wrong. The watch arrived as if it was Brand new.
Thank you

28 March 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Thanks Paul, that's great feedback! I'm SO glad that you're delighted.

Giles

Rated 5 out of 5 stars

I could not recommend this company more…

I could not recommend this company more highly. Context: I purchased a watch which included a trade in at a significant distance (Scotland). Communication was fast and respectful at all times both in text and on phone where I was made to feel a valued customer. I received an instant valuation of my trade in which was accurate to market price. Watch I was purchasing was at an extremely reasonable accurate to market and product price. All transport of both watches was coordinated by Oakleigh watches at my convenience and was quick and insured for safety. I was kept up to date throughout the entire process. Watch arrived exactly as advertised and sized to my wrist ready to wear using my trade in watch. I will continue to purchase watches from this retailer in future.

18 March 2026
Unprompted review
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Reply from Oakleigh Watches Ltd

Thanks Chris, I really appreciate that - I look forward to speaking to you again in the future.

Giles

Rated 5 out of 5 stars

I could not recommend this company more…

I could not recommend this company more highly. Context: I purchased a watch which included a trade in at a significant distance (Scotland). Communication was fast and respectful at all times both in text and on phone where I was made to feel a valued customer. I received an instant valuation of my trade in which was accurate to market price. Watch I was purchasing was at an extremely reasonable accurate to market and product price. All transport of both watches was coordinated by Oakleigh watches at my convenience and was quick and insured for safety. I was kept up to date throughout the entire process. Watch arrived exactly as advertised and sized to my wrist ready to wear using my trade in watch. I will continue to purchase watches from this retailer in future.

19 March 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Thanks Chris, I really appreciate that - I look forward to speaking to you again in the future.

Rated 5 out of 5 stars

Constant Returning customer

Well, what can I say I am back for another purchase from Giles (this alone speak for itself). Great customer service as always from Giles alwyas happy and willing to source a watch for me (given my particular needs). Happy as ever with my watch and always willing to recommend him 5*.

10 January 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Thanks James - it’s great that you appreciate what we do and how we do it - it’s always a pleasure

Rated 2 out of 5 stars

There are two sides to Oakleigh

There are two sides to Oakleigh. As a buyer, the service is second to none. Giles is always helpful. And he stands by the quality of the watches. But be prepared to keep the watch, because there is no quid pro quo. As a seller, that is where the customer service stops. There is no fair buy-back precedure to sell your watch back if you are ever hit with an unexpected expense. Giles just clams up and ignores you if you want a fair price for your watch. You either take a massive hit, or go elsewhere. I purchased a Rolex Explorer II for £8000, trying to be fair I offered it back for £7500 even though it had not even been worn since buying. I realise he needs to make a buck or two, but the best offer I got was £7000. Bit of a liberty really, to a customer that has spent £45k in a year on several watches. Needless to say I said no, as I won't be mugged off like that. And all that is reliant on if he even wants the watch back, which is unlikely in my experience unless you want to do a part-ex for another watch. And, as a final kick in the teeth for my loyal custom, don't criticise him whatever you do. You might get your 'VIP' account deleted, like I seemingly have. So much for loyalty to good customers. A star off for that. I'm trying to be fair in my criticism, as well as my praise. I am happy with the many watches I have bought, but expected better on the occasion that I might need to sell one back. And I certainly didn't expect a hissy fit in exchange for an honest review. Two sides indeed.

6 February 2026
Unprompted review
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Reply from Oakleigh Watches Ltd

Hi Colin, thanks for the review - we always appreciate any feedback.

To be honest I thought that removing you from our email database would be a favour to save you from doing it as I didn’t expect you to want to do business with us again – forgive me if I was wrong

Giles

Rated 5 out of 5 stars

Second watch from Oakleigh

Second watch I got from Giles and once again everything as ordered and advertised. Would highly recommend using Oakleigh watches for quality watches at competitive prices with a completely professional service. Would always come back to when considering a new watch

24 February 2026
Unprompted review
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Reply from Oakleigh Watches Ltd

Thanks Frank - I really pleased that you get what the Zeno is all about 👍🏻

Rated 5 out of 5 stars

Great service watch just as described

Great service watch just as described, was even better in person much appreciated and giles is a great seller 100% reliable and gives you a better deal than anywere else thanks again 👍🏻

19 February 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

That’s great feedback - thanks so much

Rated 5 out of 5 stars

Excellent customer service

I’d had my eye on a lovely Rolex Cellini for quite a while, then very narrowly missed out on purchasing it when the price was reduced.
I messaged the shop, asking to keep me in mind if they ever had anything similar back in, or if for whatever reason the sale fell through to get in touch.
A week later I had a lovely message from Giles informing me that the watch was not suitable for the original buyer and was I still interested? I agreed and within a week the watch was returned and re delivered to me.
I cannot fault in any way the service that I received. I was kept up to date almost daily on what was happening.
When the watch arrived by special next day delivery it was packaged lovely too. I am over the moon with it. It is exactly as described if not better.
I wouldn’t hesitate to buy from Oakleigh Watches in the future.

14 February 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Thanks Rachel - I’m so happy to have provided you with the watch that you wanted

Rated 5 out of 5 stars

Oakleigh Watches - Datejust 36mm

Bought a couple of watches from Giles now and the experience has been stress free and ultra professional both times.
Giles is an absolute gentleman to deal with and communication from initial enquiry, through discussions about part exchange to delivery have been excellent. In addition his product knowledge is second to none and his advice has been gratefully received.
I would have no hesitation in recommending Oakleigh Watches or purchasing from them again in the future.

12 February 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Thanks so much 🙏🏻

Rated 5 out of 5 stars

Highest Recommendation

I recently purchased a watch from Oakleigh through Chrono24. Everything was exactly as it should have been. The watch was just as it had been represented to be. I would certainly do business with Giles again.

6 February 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Thanks Stephen - so glad to have your positive feedback all the way from the USA 🙏🏻

Rated 5 out of 5 stars

Thank you Giles once again

Thank you Giles once again. Always worth waiting for the right watch at the right price. Appreciate your patience with me and the great service as always.

10 February 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Always a pleasure, Mark, thank you for your kind words

Rated 5 out of 5 stars

Giles made my watch purchasing…

Giles made my watch purchasing experience simple and enjoyable. We had a nice discussion about the watch market and various watch models.
It was a pleasure dealing with a knowledgeable dealer who took time for discussion.
The watch was exactly as described and I am delighted with it.
I would definitely use oakleigh watches again and recommend them to my friends

2 January 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Fantastic. Really happy to read this thank you.
Giles

Rated 5 out of 5 stars

Oakleigh Watches and Giles are simply the best

I have bought and sold watches with many different dealers over the years, but Oakleigh Watches are by far the best. Giles has been fantastic to deal with—his knowledge and service are second to none.

The process is always simple, whether I am buying or selling, and the quality of the watches is consistently excellent. Giles is also brilliant at sourcing specific watches dependent on my needs, which is a rare service to find done this well. Even the postage and collection logistics are straightforward and stress-free. I cannot recommend them highly enough.

2 February 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Thank you, Ahmed, it’s always a pleasure

Rated 5 out of 5 stars

Couldn’t be anymore helpful fantastic…

Couldn’t be anymore helpful fantastic company and fantastically run by Giles beautiful watches ! Picked up a grail watch! And from start to finish it was effortless!

5 February 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Thank you Darius, I'm glad you're happy

Rated 5 out of 5 stars

First time in the luxury watch market…

First time in the luxury watch market was made easy with Giles from Oakleigh watches.

Happy to answer my questions and quick with all aspects of the sale from initial enquiries to delivery.

Highly recommended… great service!

26 November 2025
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Thanks Simon, so glad you’re pleased

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I’d like to personally thank the Director of Oakleigh Watches, Giles Massingham, for helping me with my first Rolex watch from start to finish. I was guided through the entire process with patience, honesty, and genuine expertise, which made what could have been an overwhelming purchase feel exciting and reassuring instead. Giles took the time to understand exactly what I was looking for, answered every question clearly, and made sure I felt completely confident at every stage. The service was professional, transparent, and truly first-class. An exceptional experience and a company I would highly recommend to anyone considering a luxury watch purchase.

24 January 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Hi Anna, it was a pleasure to supply you with your first Rolex and I'm so glad that you're happy.

Giles

Rated 5 out of 5 stars

Professional and decent old school…

Professional and decent old school values service. Met in person and found with help a fantastic addition to my Rolex collection! I am a big fan and will no doubt not be my last purchase from Giles.

9 January 2026
Unprompted review
Oakleigh Watches Ltd logo

Reply from Oakleigh Watches Ltd

Thanks Steve, I really enjoyed meeting you too

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