Outstanding service from start to finish. Paul K dealt with my enquiry with professionalism and care. The case was reviewed super fast and completed without hesitation. What amazing peace of mind it i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
Company replied
I have just taken out a warranty with this company and was contacted within a few days. I have to apologise as I can't remember the guys name! but he was very pleasant and polite. Obviously I have n... See more
Company replied
Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
Company replied
Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great service from Ben
A great service from Ben. Very helpful and gave me great advice on how to resolve my claim. I know warranty companies get a lot of bad press, but I cannot fault this company. Many thanks Ben!!
1 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Jen!
We’re pleased to hear that you received great service from Ben and that his advice helped you resolve your claim.
We’ll be sure to pass your kind comments on to Ben.
Thank you for choosing Warranty Solutions Group and for your recommendation—we truly appreciate your support!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Hi Chloe,
We were sorry to read your review.
Having investigated, the concern you had with your vehicle was an engine management light on.
The vehicle had guided tests and having spoken with Autoglass Garage, they believe your concern was relevant to a low AdBlue issue as the vehicle had no reported component issues.
The repairer filled the AdBlue tank and then carried out a system reset.
WSG Ltd accept costs for claims when a unexpected mechanical breakage or complete failure of a mechanical part that causes the part to stop working or and Electrical or electronic total failure of a covered electrical or electronic component occurs which causes the component to stop working completely and necessitates the replacement.
In the event of accepted claim, where diagnosis forms part of a valid claim, WSG Ltd will pay reasonable time for diagnosis.
Please accept our apologies that the fault on your vehicle was not a component replacement but a top-up and reset of the AdBlue system.
However, should the fault reoccur, please do not hesitate to contact the claims department on 0800 806 8610 option 1.
Kindest Regards
Customer Care
Very useful call, time well spent.
Thank you, Michael.
Your call was very informative and helpful.
I will recommend you and your company to my friends and colleagues.
Kind regards
Clive.
3 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Clive!
We're glad to hear that Michael's call was informative and helpful, and that you felt well supported throughout your experience. Providing clear communication and a positive customer experience is very important to us, so it's great to know this came across.
We really appreciate your willingness to recommend us to your friends and colleagues.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
10/10
Really appreciated the friendly welcome call, don't think I've ever had one. A very pleasant surprise in this dehumanised world we are in.
5 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Kimberley!
We're pleased to hear that you appreciated the welcome call and that it made such a positive impression.
We believe that personal service and genuine customer care are important, and it's great to know that this small touch helped make your experience feel more personal and reassuring.
Thank you for choosing Warranty Solutions Group - We truly appreciate your support!
Best Wishes,
Customer Care
Perfect communication with Mark.
Perfect communication with Mark.
Very informative & professional.
A credit to his company. *****
5 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Paul!
We're pleased to hear that you received excellent communication from Mark and found him to be informative and professional throughout your experience.
We take great pride in delivering outstanding customer service, and it's wonderful to know that Mark made such a positive impression.
Thank you for choosing Warranty Solutions Group and for taking the time to share your feedback - We truly appreciate your support!
Best Wishes,
Customer Care
The customer support team was…
The customer support team was responsive, knowledgeable, and kept me updated throughout the process. It was reassuring to know that help was available when I needed it most.
5 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback!
We're thrilled to hear that our customer support team was responsive, knowledgeable, and kept you informed throughout the process. Providing reassurance and support when our customers need it most is extremely important to us, so it's great to know we were able to deliver that experience.
We appreciate your comments and thank you for choosing us!
Best Wishes,
Customer Care
Mark was amazing understaning and very…
Mark was amazing understaning and very helpful.
4 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Damien!
We're pleased to hear that Mark was understanding, helpful, and provided such a positive experience.
We will be sure to share your comments with him, as recognition like this means a great deal to our team.
We appreciate your support and are pleased we could assist you!
Best Wishes,
Customer Care
Polite welcome call from Mark
Polite welcome call from Mark. All good so far.
4 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Toby!
We're pleased to hear that you received a polite and welcoming call from Mark and that everything has gone well so far.
We'll be sure to pass your kind comments on to him.
We appreciate your support and look forward to continuing to provide you with excellent service!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Paul!
We're pleased to hear that you found our service brilliant, helpful, and easy to deal with.
Providing a friendly and supportive experience is very important to us, and it's great to know we met your expectations.
We truly appreciate your support!
Best Wishes,
Customer Care
Michael did a really good job reaching…
Michael did a really good job reaching out and making sure my Warranty was sorted out after I purchased my new car.
3 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Mohammed!
We're pleased to hear that Michael provided excellent support and ensured your warranty was taken care of after the purchase of your new car.
We take pride in delivering outstanding customer service, and it's great to know Michael made the process smooth and stress-free for you!
Best Wishes,
Customer Care
Very well informed and had nice manner…
Very well informed and had nice manner and customer service, great experience and greatly informed on what I can do and what I need to do with certain aspects of my policy
3 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Lillian!
We're pleased to hear that you had a great experience and found our team to be knowledgeable, courteous, and helpful.
Providing clear guidance and ensuring our customers fully understand their policy options is very important to us, so it's great to know you felt well informed throughout the process!
Best Wishes,
Customer Care
Pleasure to deal with
Tate was very easy to talk with and explained things clearly and I have to say a pleasure to speak to
2 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Andy!
We're pleased to hear that Tate was easy to talk to, explained everything clearly, and made your experience such a positive one. Providing friendly and helpful service is very important to us, and it's great to know that Tate made the process straightforward and enjoyable!
Best Wishes,
Customer Care
warranty soloitions are a rarity
warranty soloitions are a rarity, truly professional helpful and understanding. Rang at a difficult time, having just recieved an expected repair cost invoice from the garage, Paul treated me with respect and kindness talked me through the process, and made making a claim simple. Very unexpected and a credit to themselves
26 May 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience Marcus!
We’re delighted to hear that Paul was able to provide support when you needed it most.
We understand how stressful receiving an unexpected repair invoice can be, and it's wonderful to know that Paul treated you with respect, kindness, and professionalism while guiding you through the claims process.
Making things simple and straightforward for our customers is something we strive for, and your feedback is greatly appreciated. Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Micheal was very friendly and…
Micheal was very friendly and informative.
2 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Mark!
We're pleased to hear that Michael was friendly and informative during your experience.
We take pride in providing excellent customer service, and your feedback is greatly appreciated!
Best Wishes,
Customer Care
I hade a really friendly chat with…
I hade a really friendly chat with Mark. Normally you get a phone call asking to buy more products, but he generally wanted to see if I knew and understood the policy. Very Happy
2 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review! Riki!
We're pleased to hear that Mark provided a friendly and informative experience.
Our goal is always to ensure our customers fully understand their policy and feel supported, without any pressure.
We'll be sure to share your feedback with Mark - Thank you for choosing us,!
Best Wishes,
Customer Care
Very helpful and patient
Very helpful and patient. Michael eloquently answered and explained to me everything regarding the warranty. Thank you!
2 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Arasu!
We're delighted to hear that Michael was helpful, patient, and able to clearly explain everything regarding your warranty.
We will be sure to pass on your kind comments to him and we truly appreciate your support!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your review Charlie!
We're glad you found the process quick and easy.
We appreciate your feedback!
Best Wishes,
Customer Care
Do not use. Waste of time
AGAIN, if I could put no stars I would.
I don't think these places understand the term 'warranty', £5000 to folk out for a new engine and because it didn't directly go through them I received nothing! Absolute joke.
It would be so nice companies and people actually stuck by the professional principle rather than just 'their clause' which it determined by their decisions.
DO NOT USE.
1 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Jen,
We are sorry to read your review about your completed engine repairs.
With all claims and 'How to make a claim' in the warranty booklet provided, we do make it clear that as soon as you have a concern to register a claim with us within 7 days of occurrence.
Without your contact prior to repairs, we were unable to therefore guide you and review your claim.
In light of the repairs being completed without our review, your claim was declined for liability as work completed with no authority.
We can only apologise that we were not informed prior by yourself and subsequently did not meet your expectation post repair
Kindest Regards,
Customer Care
Harley Davidson fat bob
I had a phone call this morning Monday 1st June 2026 from Michael from warranty Solutions Group Ltd he explained everything about the warranty I had recently taken out on my motorbike and who and when to call if I ever need there services he was very informative and helpful and a pleasure to talk with 😊👍
1 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Ernsway!
We're delighted to hear that Michael took the time to clearly explain your motorbike warranty and provide all the information you need should you ever require our services.
It's great to know that you found him informative, helpful, and a pleasure to speak with.
We will be sure to pass on your kind feedback to Michael, who will be thrilled to hear about your positive experience.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
The recent claim with WSG
The recent claim with WSG, although initially challenging reached an acceptable timely resolution thanks to David. Throughout he remained solution-focused & professional. Overall I’m pleased with the service from WSG.
30 May 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Harry!
While we're sorry to hear that your recent claim presented some initial challenges, we're pleased that it was resolved in a timely manner and to your satisfaction.
It's particularly rewarding to hear that David's professional and solution-focused approach helped make a positive difference throughout the process. We will be sure to pass on your kind comments to him.
Thank you for your patience and for choosing WSG.
We're delighted that, overall, you were pleased with the service you received!
Best Wishes,
Customer Care
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