Outstanding service from start to finish. Paul K dealt with my enquiry with professionalism and care. The case was reviewed super fast and completed without hesitation. What amazing peace of mind it i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
Company replied
I have just taken out a warranty with this company and was contacted within a few days. I have to apologise as I can't remember the guys name! but he was very pleasant and polite. Obviously I have n... See more
Company replied
Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
Company replied
Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve claimed a couple of times
I’ve claimed a couple of times. Paid up immediately. Would definitely recommend.
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review!
We're pleased to hear that your claims were processed quickly and paid without delay. Providing a smooth and efficient claims experience is a key priority for us.
We truly appreciate your recommendation and your confidence in Warranty Solutions Group!
Best Wishes,
Customer Care
First contact with the company
When I purchased a used car the dealer put me onto warranty solutions. I received a comprehensive document detailing the policy. I also received a follow up call from Michael to confirm the policy was set up, and to answer any queries that I had. Altogether a good experience which hopefully will continue if I need to claim on the policy.
9 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience William!
We're pleased to hear that the process was straightforward from the outset and that you found the policy documentation comprehensive and easy to understand.
We appreciate your feedback and your trust in Warranty Solutions Group!
Best Wishes,
Customer Care
Great service - Nice people.
It's been great so far. Easy to understand. Mark just this moment gave me a friendly call to ensure I was happy with everything.
Great service and they seem like genuinely nice people. I highly recommend.
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Arthur!
We're pleased to hear that your experience has been great so far and that everything has been easy to understand.
We truly appreciate your kind words about our team and service.
Your recommendation means a great deal to us, and we'll be sure to share your feedback with Mark!
Best Wishes,
Customer Care
Lovely chat with Mark regarding my car…
Lovely chat with Mark regarding my car warranty
10 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback David!
We're pleased to hear that you had a lovely chat with Mark and that he was able to assist you with your car warranty.
We'll be sure to pass on your comments to him.
We appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
Waste of money !
There very good at sending out emails upon payment and even give you a call sounding very nice :: however I recently had to make a claim for a new injector and electro valve - the car was broken down and I said to the garage to fix it please (as any normal person would do ) the bill was £219.00 : not extortionate by any means but because I had not informed them that the car was in for repair prior to getting it fixed they did not want to know or even listen !!
Basically it’s not worth the paper it’s written on !! Do NOT buy a warranty with these muppets if you want to give your money away then give it to a local charity // you’ll get more out of that !!!
10 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Mark,
We were sorry to read you review.
We understand that your vehicle had repairs completed which some components were required in addition to the engine renewal that Vauxhall paid for.
During a call, we did ask you to forward information with regards to the repairs that were needed, however the claims engineer did not receive further details to review as requested to you.
In light of the above, your further communication to claims confirmed that the additional components were renewed without prior contact and any authority, so the work was completed with no authorisation.
Whilst we understand that everyone needs their vehicle, we do refer to 'How to make a claim' in the warranty booklet, it's clear that no work should be completed without prior authorisation, and thus your decision to authorise the repairs at your cost.
When any warranty holder has a concern, we ask for contact within seven days of occurrence so that we can liaise and advise you how to make a claim before repairs are completed without authority.
We apologise that we did not meet your expectation and understand your frustration, but advise your contact needs to be kept to a conversation that is respectful as we do not tolerate profanity or vulgarity.
In light of the above, we do confirm that the warranty does not cover injectors, however as requested by the claims engineer Michael, we still await a copy of the repair information in order to review the AdBlue fault of which the engineer Michael will contact you to discuss should you care to.
Kindest Regards,
Customer Care
Mark was lovely and very polite and was…
Mark was lovely and very polite and was straight to the point xx
10 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback!
We're glad to hear that Mark was polite, friendly, and able to assist you efficiently.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your review Rich!
We're pleased to hear that Mark was able to help and answer all of your questions. Providing clear, helpful service is very important to us, and it's great to know you had a positive experience!
Best Wishes,
Customer Care
Was given a 6 month warranty when i…
Was given a 6 month warranty when i purchased my second hand car. Received emails straight away from company and yesterday a follow up call from Micheal who was polite and very helpfull a pleasure to talk to. Will be given the option to extend warranty at end of 6 months . Hopefully will never need to claim but a peace of mind to have.
8 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to leave a review John!
We're pleased to hear that you've had a great experience so far and that our communications have been prompt and helpful.
We understand that having a warranty in place provides valuable peace of mind, and we hope you never need to make a claim.
Thank you again for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Warranty Renewal
I was renewing the Warranty for our Motorhome and WSG came as part of a recommendation from the CAMC.
Firstly, everybody I talked to at WSG especially Tony and Michael were courteous, professional and with zero pressure.
The WSG price was very competitive but it had to be their customer service (real people every time!) that swung the deal. It is an absolute winner for them in my book. Well done WSG and really quite refreshing. It was almost painless to give them my money!
9 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your fantastic feedback Mr Morgan!
We're delighted to hear that your experience renewing your Motorhome Warranty with us was such a positive one.
It's wonderful to know that Tony, Michael, and the rest of the team provided courteous, professional service without any pressure.
We're also grateful for your comments about our competitive pricing and the recommendation from CAMC.
Your kind words are greatly appreciated, and we'll be sure to share them with the team.
Thank you for choosing WSG, and we're pleased we could make the process as smooth and straightforward as possible!
Best Wishes,
Customer Care
Found Michael to be extremely helpful…
Found Michael to be extremely helpful and answered all my questions to the best of his ability.
28 May 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Sohan!
We're delighted to hear that Michael was extremely helpful and took the time to answer all of your questions thoroughly.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Friendly phone conversation.
Recieved an informative phone call from Mark regarding extension of my warranty, I feel confident enough to get in touch with them if I have any questions. Hopefully if I have any claims they are equally as good to deal with.
8 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Andrew!
We're pleased to hear that Mark provided an informative and helpful call regarding your warranty extension.
Thank you for choosing us, and we look forward to assisting you whenever you need us!
Best Wishes,
Customer Care
Welcome call from Mark
Welcome call from Mark was friendly, informative and straightforward. You could almost hear him smiling!
8 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Stewart!
We're pleased to hear that Mark made such a positive impression during your welcome call.
Providing a friendly, informative, and straightforward experience is exactly what we strive for, and it's great to know that his positive attitude came across so clearly.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Very informative and helpful explained…
Very informative and helpful explained everything properly
5 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Stephen!
We’re pleased to hear that you found our team informative and helpful, and that everything was explained clearly and thoroughly. Ensuring our customers fully understand their cover and feel confident in their decisions is something we take great pride in.
Thank you for choosing Warranty Solutions Group and for taking the time to share your feedback - We truly appreciate your support!
Best Wishes,
Customer Care
Welcome call
Welcome call from Mark was informative, friendly and courteous... thank you
8 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Ricky!
We’re glad to hear that Mark’s welcome call was informative, friendly, and courteous.
We believe that making our customers feel informed and supported from the very beginning is an important part of the service we provide.
Thank you for choosing Warranty Solutions Group, and we appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
My experience with Warranty Solutions…
My experience with Warranty Solutions Group has been unacceptable. When a major component failed, the warranty proved to be an obstacle rather than a benefit. They stalled the authorisation of the repair works for months, causing immense personal inconvenience before finally settling the £1,894.00 bill.
Despite their "Platinum Cover" advertised as covering around 6,000 parts, they attempted to use a wiring clause to avoid paying for the diagnosis, which should have been fully covered. Paying for a repair months late after a prolonged battle does not excuse their failure to recognize basic consumer protection. Avoid this provider.
I see they have a template response any one star review they claim they have no record of being a customer. Well I wouldn’t be writing this review if I wasn’t a dissatisfied customer.
8 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Mr P,
We're sorry to read your review.
We have been trying to find you as a customer on our system but haven't been successful.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at crmanager@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for David.
We look forward to hearing from you.
Kindest Regards,
Customer Care
Extremely Positive Experience
I recently had an issue with a wheel hub on my car and needed to make a claim through Warranty Solutions Group. From start to finish, the experience was excellent.
I booked the vehicle into my local garage and provided them with the instructions supplied by WSG. The claim was authorised within an hour, which was far quicker than I expected. The repair was completed the very same day, and I was able to collect my car without any hassle.
My garage even commented on how easy WSG were to deal with, which was great to hear. I also appreciated receiving email updates throughout the process, keeping me informed when the claim was logged and when it had been approved.
This was a completely different experience from my previous warranty provider, who almost put me off having a warranty altogether. WSG made the whole process straightforward, efficient and stress-free.
Nothing but a positive experience from start to finish. Thank you to everyone involved.
5 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share such a detailed review Amelia!
We're delighted to hear that your claim experience was smooth, efficient, and stress-free from start to finish.
Our goal is to make the claims process as straightforward as possible, so it's fantastic to know that your wheel hub repair was authorised quickly and completed on the same day.
It's especially pleasing to hear that your garage found us easy to work with and that our email updates helped keep you informed throughout the process.
We understand how important clear communication is when your vehicle requires repairs, and we're glad we were able to provide that reassurance.
Thank you for choosing Warranty Solutions Group and for placing your trust in us.
Your feedback means a great deal to our team, and we're pleased that we could provide such a positive experience!
Best Wishes,
Customer Care
Helpful call handler
The person I spoke with was very helpful and explained the cover clearly and easily.
I have not yet had to use my warranty but the cover seems really good for the price.
2 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Pete!
We’re glad to hear that the person you spoke with was helpful and explained your cover clearly and easily.
Providing straightforward and transparent information is very important to us, so it’s great to know this came across in your experience.
Thank you for choosing Warranty Solutions Group, and please do not hesitate to contact us if you need anything in the future!
Best Wishes,
Customer Care
A great service from Ben
A great service from Ben. Very helpful and gave me great advice on how to resolve my claim. I know warranty companies get a lot of bad press, but I cannot fault this company. Many thanks Ben!!
1 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Jen!
We’re pleased to hear that you received great service from Ben and that his advice helped you resolve your claim.
We’ll be sure to pass your kind comments on to Ben.
Thank you for choosing Warranty Solutions Group and for your recommendation—we truly appreciate your support!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Hi Chloe,
We were sorry to read your review.
Having investigated, the concern you had with your vehicle was an engine management light on.
The vehicle had guided tests and having spoken with Autoglass Garage, they believe your concern was relevant to a low AdBlue issue as the vehicle had no reported component issues.
The repairer filled the AdBlue tank and then carried out a system reset.
WSG Ltd accept costs for claims when a unexpected mechanical breakage or complete failure of a mechanical part that causes the part to stop working or and Electrical or electronic total failure of a covered electrical or electronic component occurs which causes the component to stop working completely and necessitates the replacement.
In the event of accepted claim, where diagnosis forms part of a valid claim, WSG Ltd will pay reasonable time for diagnosis.
Please accept our apologies that the fault on your vehicle was not a component replacement but a top-up and reset of the AdBlue system.
However, should the fault reoccur, please do not hesitate to contact the claims department on 0800 806 8610 option 1.
Kindest Regards
Customer Care
Very useful call, time well spent.
Thank you, Michael.
Your call was very informative and helpful.
I will recommend you and your company to my friends and colleagues.
Kind regards
Clive.
3 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Clive!
We're glad to hear that Michael's call was informative and helpful, and that you felt well supported throughout your experience. Providing clear communication and a positive customer experience is very important to us, so it's great to know this came across.
We really appreciate your willingness to recommend us to your friends and colleagues.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
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