Warner Hotels Reviews 

I stayed at Warner Hotels – Bodelwyddan Castle with my husband from 6–8 March 2026 and unfortunately the experience did not match what was advertised.

The castle looks beautiful from the outside, but inside the hotel felt extremely dated and overcrowded. The majority of guests appeared to be much older, many using mobility scooters, which made the public areas difficult to move around and not the relaxing atmosphere we expected.

Our standard room in the main building was very basic and outdated, more like hostel accommodation than a hotel stay in a historic castle.

Shortly after arrival, I went to reception to raise my concerns about the room and overall atmosphere. I asked why the room was so dated and whether the hotel mainly catered for older guests. The staff member simply apologised but did not offer any solution, alternative room, or mention the “first stay satisfaction” policy. This was very disappointing, as the issue could have potentially been addressed at that time.

The spa facilities were also poor, with a small pool and worn, mouldy sun loungers. Breakfast was limited and did not match what was advertised on the website — items such as smoked salmon were not available.

Drinks are not included and are expensive (around £10 for a small glass of wine), which adds significantly to the cost.

Customer service after the stay has been equally disappointing. I was eventually contacted by a representative from customer relations (Sharon), who advised that we should have stated that we were leaving the hotel at the time in order to receive any resolution. This is unreasonable, as we had already raised our concerns on arrival and were not offered any help, alternatives, or information about such a requirement.

It is not acceptable to expect guests to abandon their stay in order to be taken seriously, especially when concerns are raised appropriately at the start.

Overall, it feels like the company invests heavily in marketing, but the actual experience does not reflect what is promised. We feel that our holiday time and money were wasted and would not return.

Very disappointing experience – not as advertised

I stayed at Warner Hotels – Bodelwyddan Castle with my wife from 6–8 March 2026 and unfortunately the experience did not live up to expectations.

The building itself looks impressive from the outside, but inside the hotel feels dated and overcrowded. The atmosphere was not what we expected for a relaxing break, with most guests being significantly older, which made the overall environment feel quite limited in appeal.

Our room in the main building was very basic and outdated, not what you would expect from a hotel marketed as a castle stay.

My wife raised concerns at reception shortly after we arrived, but nothing was done apart from a simple apology. No alternative options were offered, which was disappointing.

The spa facilities were below expectations, with a small pool and tired-looking seating areas. Breakfast was also limited, and some items advertised on the website, such as smoked salmon, were not available.

Drinks are not included and are expensive, which adds significantly to the overall cost.

Overall, the hotel feels very different from how it is presented online. Unfortunately, we would not return.

We visited Cricket St Thomas Warner Hotel for a 3 night break having visited the hotel some 21 years ago. The room we had was amazing, the grounds were beautiful and the staff were friendly and helpful. Paid for lunches in the cafe areas were very good and reasonably priced. So why the low score - well the food included in the deal was truly awful. I can honestly say it was the worst food I have eaten at any establishment I have ever stayed at. Breakfast was a buffet which had low quality food which was cold with leather bits of bacon, often pale looking cheap sausages and fried eggs which were not really fried at all. Dinner was table service for starters and pudding with a buffet for the main meal which was beyond disappointing. Our first evening we ordered garlic mushrooms which arrived in a breakfast bowl with a weird curdled slightly garlicky sauce, and it was cold. We had no further starters and stuck to getting a bit of salad. The buffet generally consisted of a roast with roast potatoes like bullets, overcooked veg and not much else. Pudding was terrible - I had a cheese board which had cheddar which had obviously been left out, mouldy grapes and stale biscuits. I also had a sloppy treacle tart which was described as having an almond brittle but arrived with blanched flaked almonds on top. We also had a banoffie tart which has tough pastry, a runny soup like mixture in it with squirty cream on top. Not the food that shows in their brochure or on their TV adverts with chefs perfecting amazing looking food. There seemed no point in complaining as there was nothing else to eat there and it wasn't the staff's fault, they have to work with what they have. It seems that Warner have decided that they can make alot of extra money by serving what can only be described as school dinners done badly. Very disappointing and totally ruined the stay. I cannot say what other Warner hotels are like as I have not been to any of them, but based on this experience I wouldn't want to try.

We booked a three night stay at the Wales Bodelwyddan hotel from Friday 13 until Monday the 16th. We booked this to celebrate our wedding anniversary. In arriving at the garden lodge which we paid £887. On Friday the foom was freezing. We phoned the reception and they told us to make the setting on the thermostat, it had no effect. Phoned again. Maintenance arrived checked the electric fire, it wasn’t working, checked thermostat and blowers not working, he said he would check and return, he didn’t return. Called again after several hours a portable radiator arrived, not effective in a two room apartment, called and told give it time to warmup, called again later then another radiator arrived, also asked for over blankets for the beds as they were cold, one blanket arrived cold and damp, sent it back, two blankets arrived also cold and damp. Returned them. Saturday we have been enjoying the facilities, we went out in the car to keep warm. We called reception and discussed the total situation but no further response to improve things. Sunday we decided after all the frustration and stress we decided to return home. At the reception we explained why we were living and how disappointed we were. We asked for a refund for one day as we were going home they offered us only £50. They then offered an alternative room for da. We said why wasn’t we offered that on the Friday. The was a complete lack of communication from the between. They apologised. We asked againf for a refundof one day but they refused. Would we recommend them certainly not. John and Jean Daley The manager contacted us and offered if we rebooked for three days they would give us a fourth day free, we refused the offer. On the 17th March they have offered us a refund of one third of the original price and apologised again. We have accepted the offer. I must say that if they were more receptive for a discussion on the day we were leaving there would we know need for e mails and this notice with Trust Pilot. We are pleased communication was achieved. Thank you the Management at Warners.

Nice room
Beware in the bars at Alvaston don't know the difference of double measures for Spirits & Fortified wines

Mt dear wife and I are very senior pensioners, and as our yearly treat we book into a bungalow close to all the amenities , an my darling wife is servery disabled. Sadly last year suffered a stroke!. But this year, due to new changes in there customer booking system, They have lost all the money we have saved up! and Paid them and have a "Paid in Full Receipt" Still the refuse to let us have our much long for 5 day Holiday!! What SHOCKING TREATMET FOR PENSIONERS THAT HAVE SAVE MONEY OUT OF THEIR MEGAR PENSIONS! to have their Little break! even our wonderful little Cat! cannot have his booked April Break!1 The management Could not Care less about its loyal clients, or Customer Service, despite it being their own booking error! We pointed out in one of our many letter's "That no Staff Member Would Issue a Conformation Paid Invoice Clearly Showing a Paid in full Nill Balance without receiving in their Hand either full Cash or Card Payment would They?.
Still the management did not want know, so we have lost some £850 that we cannot afford to lose: Does warner care NO THEY DO NOT!! One other Point to make " In the Changes all the SHOOTING, ARCHARY, AND OTHER EVENTS THAT WERE PART OT THE HOLIDAY PACKAGE ARE NO LONGER FREE!! SO THEY ARE MAKING CLIENTS FEEL RIPPED OFF!! That what people were saying at dinner last year!! Thank you for Reading!!

Booked a break 5 hours drive away specifically for the entertainment choice. The entertainment has been changed to something I wouldn't travel 1 hour for let alone 5 hours. Spoke to a lovely girl on the phone but really was no real help. So I can either pay more to change my break or stick with a break I never would have booked so not happy

Booked a short break at Corton Coastal Village. Unfortunately we had an accident last week so couldn’t go. I asked if I could either get my money back or change the date of our break. I was told that as I hadn’t taken out their insurance I couldn’t do this.
First time I have tried to book with Warners, it will now be the last time. Very disappointed.

Been trying to phone up all morning. Should have been going to Thoresby hall on Monday 9th but my other half is ill, with Sickness & Diarrhoea. You would think someone would answer.
What a way to to run a Business.

W stayed at Bodelwyddan Castle Hotel from 2nd March to 6th March 2026 and had a wonderful holiday.The Hotel is wonderful with beautiful extensive and well kept gardens.Our room was clean,comfortable and warm.The food in the restaurant was hot and well cooked with plenty of choice. Entertainment was excellent . The only downside we found was on the Wednesday evening when we entered the Mulberry Suite to watch The Jersey Boys film which was due to start at 8.30 pm.We arrived just after 8pm to find the building empty and mostly in darkness. The only toilet with a light was the disabled.The room was also cold.Other guests started to arrive but still no member of staff appeared.A notice explained if you wanted a drink to scan the QR code and a member of staff would bring your drinks as the bar was closed.The QR code didn't work so we had to go across to the main building to order drinks.The waitress who brought them seemed very suprised at the lack of staff and how cold it was.Shortly afterwards a member of staff came to turn the fire on follwed by another member of staff who turned the film on.After that no one else appeared. Other than this we had a perfect holiday and look forward to returning'

Maureen from Wigan

Beware - If you book a spa break and they decide to close the spa - tough cookie you can't cancel and you won't get any money refunded. We have stayed at several Warner hotels ovet 20 years and been to Thoresby Hotel at least 5 times. I booked a 4 night break to celebrate my husband's 60th birthday. The hotel and spa were being refurbished and their website stated it would be completed by the end of January. 7 days before our visit they sent an email 'counting down to your break', and on the 3rd page it said unfortunately due to essential maintenance the spa would be closed from 23/02/3026 to 27/02/2026, the entire length of our stay. I contacted Warners and asked to cancel and be refunded. No, they wouldn't do this. We had no option but to go for the spa break without a spa. At the hotel they stated the refurbishment had been completed and the spa reopened the previous week. Yet they needed to carry out essential maintenance a week later ??? On the 2nd day of our stay they put a letter under our room door apologising for the spa being closed and offering us £15 per person discount if we booked another break - not likely. After complaining to the Duty Manager we left after two nights and obtained a refund equivalent to half of the original cost. Compensation has been refused for the lack of spa facilities - apparently these are subject to availability. The notice as you enter the grounds states ' Thoresby Hall home of the Blue Room dining and The Spa. Their website states - 'Everything taken care of. Enjoy the freedom to savour every last detail and leave with that special glow, with breakfast, dinner, entertainment and a luxury spa included in our price'.
We didn't leave with a glow!! Shoddy customer service and misleading advertising. A birthday celebration ruined, we will not stay at a Warners Hotel again.

My wife and I booked a 3 day break at Warner's Thoresby Hall 27th Feb there was no way to book a room with walk in shower on the site so had to phone head office who explained that rooms were not allocated until the week before and special requests attracted an additional charge £20-00 to pre book which we did were allocated a room number and paid. Upon arrival we were met at the gate given a key card and proceeded to the room "Behold" no shower so no facility for my wife to use as she is disabled and cannot access a bath. A return to reception reveals a lady who insistently advises all is full and persistently asked what we wanted her to do as she has no rooms, getting a little annoyed we eventually(40 minutes later) attained attention from a manager who undertook transfer to a room with the facilities pre-paid for Agreed to refund the pre book fee and issued a new room access/charge card, Throughout our stay the charge card room number was refused at bars and restaurants and each time we had to explain the issue. On our return home we find charges to our card for a room we did not occupy and no credit for prebook charges We reported back on two mediums but to date 6th March we have no response .
We had booked evening meals Market Kitchen, it took a while to find on the lower ground floor were shown to table and ,that was it, the place was heaving with people all pushing to access the bits they needed and it proved almost impossible to guide my wife through the morass and carry two plates (she walks with a stick) by the time we were done food was cold and we were both shattered , There is no assistance for anyone every aspect is serve yourself, We were fortunate to book the blue room for meals after that first disaster but that costs an extra £54-00 a day for dinner and breakfast service. The evening entertainment theatre is likewise very crowded and dimly lit three people tripped and fell over steps in the time we were there.
Whilst Warner's appear to aim at the older generation if you have any sign of infirmity or age related instability this is not the place to stay You also need to be a wiz with mobile apps and q codes to find out anything which is going on

On my two trips using Warner I found the disappointment in a different way
The 1st trip room is comfy & clean The restaurant is poor in need of a good clean with the food not very nice.
My 2nd trip the room was very dirty and woken-up at 6 am on my 1st night (delivery) my 3rd night 530 am Biffa bin collection,
Restaurant was of better standard but still had a few poor points dirty glasses the main one.

Thoresby Hall Hotel, Nottinghamshire.
9th February 2026, room 254
This Hotel has been my preferred choice for some time; however, I visited on the 9th February 2026 and was slightly disappointed that the hotel had undergone a refurbishment and altered the buffet layout in the dining hall/restaurant. The old layout and food quality was far superior before they changed it to the present set up it really is a case of 'If it's not Broc Dont Mend It' because of the new setup, there were long queues to select your food, along with queues to get into the dining area. They need to be SMARTER at getting guests seated. Unfortunately, I am returning in November, not really looking forward to it!
Raymond Taylor.

I really enjoyed my recent 3 night stay at the Bodelwyddan Castle in North Wales. I especially liked the location and the nearby parkland which was good for walking about. I found the staff super friendly and nothing was too much trouble for them. Food was really good and I quite liked the buffet arrangements for breakfast and evening meal. I stayed in the main building and found the room to be absolutely superb.

This time last week we should have been celebrating our wedding anniversary with 4 other couples at Bembridge, For some reason our ferry was moved to Lymington whilst all 4 other couples departed from Portsmouth. I had heard about the ferry bump and called Warners customer care & Bembridge Reception and checked with Warners ai chat - all records have been kept - to be informed there were no ferry issues! Despite this reassurance I received an email the afternoon before travel to advise our ferry had been moved to an earlier inconvenient time departing from Lymington. We live 3 miles from Portsmouth ferry port - why could we not just travel from Portsmouth as the rest of our party did? Our friends who live in Walton on Thames area did travel by ferry from Portsmouth - I want to know why we couldn't have just been fitted on a Portsmouth departing ferry as they were even if it had meant changing ferry time which would have been possible whereas departing from Lymington was not at all convenient as we'd have had to leave much earlier and travel to Lymington. As a result our trip was cancelled and the paultry voucher says we had to cancel due to illness - we weren't ill just didn't want the inconvenience of having to get up very early in order to drive to Lymington when our friends were still being allowed to depart from Portsmouth - they had a lovely time celebrating on our behalf and were even offered to stay an extra night which half the party did. I have my own travel insurance but as the problem arose as part of the complete booking with Warners I don't see why I should be penalised. We have been offered a very ungenerous voucher which has to be used within 6 months by a very unpleasant, rude customer advisor who advised I should claim on my own insurance - something Barclays insurance have confirmed is not my fault as the entire booking was made for the hotel and ferry crossings with Warners. This dreadful treatment has really made me question whether to spend our money elsewhere rather than to a company with shocking customer care advisors who finally agreed having talked to a senior advisor that we should be allowed the ungenerous credit note to the same value that we had already spent to enjoy our wedding anniversary with friends. The whole weekend for us was a huge disappointment and left me feeling very angry with Warner as I did try on 4 occasions to find out if we could still travel from our nearest ferry port - only to find all our friends who didn't even check - were allowed to depart from Portsmouth! I wonder how everyone else would feel about this treatment. I have already emailed, called 4 times and posted on Facebook and sent a letter Signed For to Warners CEO Paul Pomroy but still not had a single reply let alone an apology for ruining our anniversary weekend away with friends!

At Heythrop park this weekend so far its been amazing big shout out to Louis he has been super helpful as our first visit here he took time to explain how it works especially the VIP and booked our table for us fantastic thank you so much 🤩

Just tried to ring Studley castle regarding an issue at a previous stay but gave up after 2 hours listening to their music. This is the fifth time I have tried to call them. Their customer service is non existent. Don’t waste your money as if there is a problem they don’t want to know !

Alvaston Hall We had a wonderful 5-star stay at Alverton Hall Warner Hotel and couldn’t fault our experience.

From the moment we arrived, the reception staff were welcoming, professional and always very helpful with any questions we had. Nothing was too much trouble, and it really made us feel valued as guests.

Our room was exactly as described — clean, comfortable and beautifully presented. It was the perfect place to relax after enjoying everything the hotel has to offer.

The entertainment was fantastic overall. There was only one act that wasn’t quite to our personal taste, but that’s purely subjective and didn’t detract from the experience at all. There was plenty else going on and lots of other activities available, so there was always something enjoyable to do.

We enjoyed our stay so much that we’ve already booked to go again — which probably says more than anything else! We’re really looking forward to returning.

We have just returned from a weekend break at Thorsby Hall.
Warner’s have done too many cut backs and not one person we spoke to had a good word to say and none would book again. It’s gone from a very good experience to a relatively poor experience.
It’s a pity as the hotel and rooms were very good but the dining experience has changed beyond belief. No more table service all self service it’s like being at a standard carvery. Food is also not as good as previous visits.
Day time activities have changed no quizzes which I am sure used to make money for the hotel as people would stay in and take part and buy drinks. Other activities such as archery and shooting now £12.50 instead of free as before.
Cost of drinks have shot up a bottle of Prosecco now over £40 for something that is £8.50 in Tesco.
Rooms not serviced on the your first day after arriving.
They have gone from a very good hotel experience to a very mediocre one. We have been going for many years but this will be our last.