Warner Hotels Reviews 

Recent family health issues have meant a delay in posting this review.

We are regular visitors to Warner Hotels and hold Platinum Club membership. Overall our experiences have been positive as we love the Warner concept and have over the years enjoyed some fantastic breaks.

However our stay at Alvaston Hall from the 15th to the 19th December 2025 was unacceptable for unfortunately a number of reasons.

On arrival the reception area was cold and uninviting as the feature fireplace was unlit. This was disappointing as the open lit fire was a firm fond memory of our previous visits.

The corridors were also cold.

The Suite was lovely and had everything we could wish for. We did have some concerns however as looking through our windows we were overlooking scaffolding on the exterior of the Fairways accommodation.

We went down to the leisure centre at 1500hrs on the day of our arrival as my partner had booked a manicure. I was going to enjoy a swim, sauna and jacuzzi and my partner was going to join me when she had finished her manicure.

It was at this stage that we were informed that the pool was not open nor was the jacuzzi. I could have a sauna or steam room if I wanted but I would have to walk through the building site of the new uninstalled jacuzzi to get there.

The staff explained that these were pre planned works and that it was unlikely that they would be available during the duration of our stay.
I asked why we had not been informed of the planned works and were told that it was not company policy to inform guests!

I went and saw Kerry the guest customer service manager and told her of my concerns. I got the same reply that it was not company policy to inform guests. I said that we were deeply disappointed with that answer. I pointed out that had we been informed we could have either switched to another Warner venue or amended our dates. Kerry said she would pass my comments on.

On our first morning at breakfast we sat at our table for ten minutes waiting for someone to offer us tea or coffee. It was another guest that told us that was no longer a service that was provided and that it was now self service from a machine. No one had told us either verbally or in writing. A further example of at the least poor communication between the company and the customer.

Our initial reservations of the scaffolding seen through our windows bore fruit when workmen began hammering, sawing and drilling commencing at 0815hrs for two consecutive days of our stay.

There was also regular noise from the accommodation above our suite as we could hear heavy footfall every time someone above crossed the room. Better sound isolation is required.

We had also paid for the VIP experience.

We had no VIP table light to order drinks for the duration of our stay. This despite requesting one on several occasions and there being many present within the room.

On two evenings no VIP drinks tickets were left on our table and we had to request them which led to further delays in ordering.

On two evenings we had to request our drinks order five times for our evening meal. They finally arrived after we had finished our meal. This is unacceptable.

Before setting off on our break I checked my online Warner account for my bookings. It stated that I had no planned breaks ( despite me having paid for it months ago) it also only showed that I had only had two previous breaks. Untrue as we have had many and enjoy Platinum status. On reporting the issue to Kerry I was told that the company is moving to a new system and that previous bookings may or may not be transferred across. As regular customers we put great value on being able to have a digital library of our previous breaks.

When we checked out I made Kerry aware of all of the above and told her that I wished to register a formal complaint. She told me that she would pass my comments forward but did not expect that it would change company policy. She also told me that I could contact Warners directly through the survey that I have now received.

We left feeling disappointed, deflated and flat. This is not the Warners experience that we know and love. There seems to have been a seed change in the service levels, standards and in the company attitude towards its customers.

On completing the complaints process we were refunded the cost of the vip package. No redress for the other issues.

It really has made us seriously consider whether we will continue with our patronage of Warners or whether it is time to find fresh fields.
Other guests we spoke to during our stay also voiced similar sentiments.

To end on a positive note. The entire entertainments team were as always absolutely fantastic and are a credit to Warners.

We had a lovely stay at Bodelwyddan Castle in Wales.
Lovely room, great food and great entertainment.
One young lady who serves the evening meal stood out to us, she is always smiling and very polite, he name was Erin, she was so lovely, thank you Erin.
And thank you Warner hotels.

Am giving this a one star review as there costumer service is just awful stayed at Nidd hall on the 25/3/26 just 2 nights and we did have a good time husband play golf down the road and walked the beautiful grounds food was nice you had to sever yourself
My complaint is the customer service I emailed the about Electric car charging had to keep requesting for a reply any way found the charger they have one yes one for that big site and very hard to find there was a car getting charged for 24 hours just bad etiquette for a EV driver in my opinion so I did suggest to Warners via email that they should have more charges and a polite notice to say if you have finished using the charger to move off and let other customers charge sorry for the long review just feel Warners should be listening to customers feedback I never got a feed back email from this company as the staff on reception said I would when I bought it up with them there reply was email them as they don’t listen to us very poor

Anyone got any ideas how you can cancel a weekend break!!
I have tried ringing them...not answer
I have tried leaving myself in a queue for a call back...no response
I have tried ring the venue to try and cancel it that way... I got please try gain tomorrow as we are very busy....
Has anyone got an email address to contact them on cos I am getting worried that they will want me to pay for a weekend that I am no longer able to go to

Visited Warners at Heythrop House for a couple of nights earlier this week and specifically as a birthday break. The hotel was very comfortable, the room itself was great other than a noisy bathroom fan that kept making a noise after it had been switched off and was still audible through the wall even with the bathroom door closed. I reported it fairly late admittedly on the first day having arrived that afternoon but the North Wing service reception said they would try and get it resolved straightaway but if not it would definitely be liked at the following morning. Nothing was done so later that evening I spoke to the South Wing reception ( North Reception closed for the evening) who confirmed they would have a record of my enquiry and it would be picked up the next day. The following morning before breakfast I spoke to someone different at North Reception who rang maintenance whilst I was stood there and was given confirmation they would look at it and leave a note for me if I was out ) . Arrived back to the room after a day out and still not done and wasn’t picked up again that day. As I was leaving the following morning I couldn’t be bothered to talk to reception again.
It is a lovely hotel with so many interesting places to visit near by, making it ideal for a few days stay. The food was very good and the entertainment good as well, a Marvin Gaye tribute was particularly good. I am just so disappointed and somewhat irritated that the noisy fan wasn’t sorted out. If we were staying longer I would have insisted on a change of room. Overall, very poor customer service from the reception team and the maintenance team for not dealing with this when I was assured it would be. If they can’t sort things like that out I see no point in going back again in future.

Martin ( from Bristol )

Just to let people be aware using Tesco Clubcard vouchers for a Warner stay is a very bad idea. Foolishly i converted £50 to put towards a break, giving me a £100 credit. When I went to book, the vouchers can only be used against the full price. The breaks are discounted nearly all of the time, so discounted price £246 against full price £308. So by my calculations, full price less £100 is £516 or pay £492 at the discount. Using a £100 worth of vouchers would I would pay an additional £24.
I might be old and losing it a bit, but it what world can this be right. Fortunately others shouldn't be caught out as they are leaving the scheme on 22 April.
I will either give the vouchers away or throw them in the bin. As you can guess by my words, I will not ne visiting Warner Hotels ever

Four night stay at Alvaston Hall. Pool out of action for the first four days but opened the Friday, day of departure. We were told by very rude staff on reception there had been a problem over the weekend but would reopened late Monday or Tuesday. Food at the salad bar constantly running out as was the drinking water, seems like ther was a shortage of staff compared to previous visits to other Warner hotels. We have sent a letter of complaint but no reply at all. We will not be visiting this hotel again.

We have stayed at Thoresby Hall many times since 2014 I require an accessible room but when I tried to book a weekend for December this year all the accessible rooms were booked. It was only March so I queried it. They said that since becoming a "Reserve" hotel there are only three accessible rooms. Whereas before there were at least 10!! I'm finding this very hard to understand due to the amount if disabled people who go to Warner's venues. I enquired with Head Office and was told they want to attract people who like outdoor activities!! Now although I'm in a wheelchair, I like outdoor activities, and have enjoyed many happy times playing Frisbee golf, going in the large exercise equipment, including the swings. My partner and I even played badminton one hot summers day. To say disabled people don't go outside is beyond belief. I feel this is very discriminating against wheelchair/mobility scooter users and disabled people who need wider doors/more space and grab rails so they can live as normal a life as possible 😉 Three accessible rooms in a hotel with 221 rooms in total is not acceptable shame on you Warner's/Bourne Leisure Ltd

Recently returned from a weekend in Gunton Hall. The room we were allocated on the first day was I feel not what we expected from Warner Holidays.
Rooms adjacent to ours were being upgraded by a team of builders. As it was Friday afternoon, I assumed they would be finished for the weekend so didn’t complain at reception.
Disappointingly, they commenced work again first thing Saturday morning at 08:00. As we were going out for the day, again we didn’t bring the issue to the attention of the reception and had hoped that they would be finished by the time we returned. They were still working late into the afternoon.
After a late Saturday night enjoying the entertainment, we were woken early Sunday morning before 08:00 by the noise of builders using power tools. This was the last straw. We had our breakfast, made our feelings clear at reception and departed Gunton Hall a day earlier than expected.
The room itself was ok but not without issues. The bedside lamps were covered in dust and cobwebs and looked like they hadn’t been cleaned for some time.
The bathroom was in dire need of an upgrade. The door hinges were worn and covered in rust. There was also mould on the ceiling.
We also noticed that the workmen were using the unoccupied rooms adjacent to ours for their accommodation. We felt like we were staying on a building site.
I have emailed Warners twice without a reply. After I gave a negative review on their website I had a phone call from their customer support in which they said they would recall the following day. Still waiting 5 days later.

Had a short stay at Thoresby Hall. Lovely place and staff friendly and helpful until there was an issue…..when I asked about additional charges I wasn’t expecting. The management led me a merry dance sending me from one place to another phoning ahead to warn each other….appalling behaviour from them!!!!

Littlecote Hungerford was extremely disappointing. To begin with, we had a linked booking with our friends but our rooms were not next to each other. However, that is a minor detail considering the room we had actually been assigned. We paid for a Signature room and my god what a total disgrace. Room 220 is the absolute pit. Dark, dingy, tired, brown, dull and unmaintained. That was the room. The bathroom had a shower over a broken, rusty, stained bath that no-one would ever deem acceptable! We complained and were given an alternative room. Room 306 was much smaller, but brighter. The outcome of this situation is that the original room 220 which they deemed acceptable for us to stay in was then closed off for 4 days to be “sorted out”. So Warner are happy to grab our money, and think that sub standard accommodation is okay. Well it damn well is not! We were given £20 on account to help with our bar bill. A large white wine was £10.95 so it did not go far. The food portions were small, tepid in temperature and fine dining it most definitely was not. The entertainment for most of the guests seemed enjoyable but we however felt the singing of most of those performing must have been so difficult for the acts to do,because it was most definitely painful to listen to even from the bar area. An experience we will never want to repeat.

My wife and I stayed at Thoresby Hall for a few nights/days and we were saddened that WHAT WAS FREE is now payable i.e. rifle range, archery, putting etc. at all warners hotels. We have been staying at warners hotels for many years. The walk at most hotels from the car park is not a short distance, I, myself am reluctant to ask for one of those disabled motorised golf trolly's, pride ascerted. The food and rooms, in fact the whole building is immaculate, staff are helpful, polite etc. Its a shame my earlier comments forced me to give 2 stars. I dont know who is running Warners these days but maybe they should rethink making Elderly people pay for things that were originally free as maybe, People will STOP using warners as a retreat.

We had to leave Warner's Studley Castle this morning after discovering a fully grown adult bed bug on the duvet. We then found a dead bed bug under the sheet.
Having caught the live bed bug in a glass, we called Reception. A staff member came and squashed the bed bug, leaving blood on the bed sheets & the dead bug in the glass on the side... She told us that we would be given sacks to bag up our belongings & would be given a full refund (we had been at the hotel for two nights). Obviously all of our belongings were at risk- especially as there were not any suitcase racks in the room so we had to store our cases on the carpeted floor. We are now incredibly concerned that we may have brought bed bugs home with us and have spent the rest of the day washing and drying all of our belongings.

This was a 40th birthday spa break- our spa treatments were booked for today so the relaxing day we had planned was replaced with bagging up our belongings, traipsing through the hotel with a sack of clothes and washing and drying everything- checking everything anxiously. We missed breakfast and our spa treatments, as well as time spent by the pool.

We were horrified by the staff's treatment of the situation- not only the lack of genuine apology but, having been told that we would be refunded, when we got to Reception we were told that the staff member had spoken to her manager, Tanya, and only the charges we had made to the room would be cleared, and we would not be refunded the full stay as "we had already stayed two nights". A receptionist told us "these things happen" in a hushed voice- clearly they didn't want other guests to know. I was clear with other guests at reception that the reason we were leaving with our clothes in sealed sacks was because of bed bugs.

We were shocked by the complete lack of care and empathy from the staff- we had spent two nights in a bed bug infested room...to not be offered a full refund and compensation for the harm caused was unbelievable.

Warner Hotels are clearly aimed at an older, potentially more demographic demographic, with many guests having a range of medical needs- surely Warner Hotels should be investing in high quality health and safety procedures to prevent bed bug infestations? It is apparent from Google that bed bugs have been an issue at Studley Castle previously, and at other Warner Hotels, so why are Warner not doing more to tackle this issue?

We have reported this to environmental health due to the potential long-term impact for hotel guests.

Our advice would be to avoid at all costs. We have complained to Warner and Spa Breaks (who we booked through) and hope to receive a full refund and compensation urgently.

Just back from a two night stay at Thoresby Hall and feel stitched up! Have been to loads of Warner hotels before and never paid on top for dinner or breakfast. This hotel has been refurbished and now as I have since found out has a Blue Room restaurant which warning if you book costs another £20 per person for dinner and £7 per person for breakfast. I inadvertently booked it when booking my meal times on the My Warner Stay site. At no time did I realise there would be extra charges. My sister the other guest is vegetarian and the menu in the blue room was limited for her. I had no knowledge of these extra charges until I got the bill this morning. I am appalled also at how the staff in the hotel dealt with my complaint. It has put me of future stays with this company after being a loyal customer for at least 30 years.

We use Warners fairly regularly and feel that we get value for money.

Really really upset and angry with Warner’s holiday insurance and policies.
Booked a holiday for 3 rooms - one for my elderly dad aged 87, one for myself and husband and one for my sister and husband to give my dad a holiday and for us to care for him - he has dementia, lung and heart problems, he has been in hospital for 3 weeks seriously ill so we are unable to go away. I phoned warners to cancel holiday - you lose admin fee of £35 per person and insurance so in total lost over £300 to just cancel. I explained that when I took insurance out I was not told if you cancel you just get a voucher to use against another holiday. My dad is possible on end of life care and won’t be fit to travel in the future - as if we want to holiday with warners without him. If couples book and heaven forbid one dies, it would be the same scenario. It’s wrong, so wrong, mis-selling as you should be advised when you take insurance out that you only get a voucher- really upsetting so please be careful before booking with Warner’s.

Our first experience of a Warner's Hotel was at Thoresby Hall last year and it was wonderful, we had an amazing room and the food was great, at the time the activities were included and we really enjoyed archery and shooting.

Our second trip was to Bodelwyddan and whilst we enjoyed a break away from the kids it wasn't the same wonderful break! A tip for those going would be to take some tea bags, they don't have any Yorkshire tea available and I missed having a decent cup of tea. We were supposed to have robes in our room but it turned out that you have to request them now... I also don't appreciate having to help myself to jam or marmalade out of a bowl shared by everyone else in the restaurant!!

The spa facilities were a little tired, a steam room that wasn't very steamy and lockers that didn't work. It turns out that the activities like archery which we enjoyed before are no longer free!

It's not a hotel I would stay at again even though the staff were friendly and we met some nice people. It does feel as though Warner's are cutting back on the experience which is disappointing because ultimately customers won't return...

Visited Littlecote House. Hotel is tired and in need of significant refurbishment. Reception staff unresponsive and manager seemingly not available. Raised issues but no-one came back to us. Spa closes at 4.45pm!! Tennis Courts dangerously unplayable. Golf putting, bowls etc not maintained. Food and service in restaurant ok. Entertainment variable - one act was awful with many people leaving early. Underwhelming. We left a day early, and were not even asked why or whether we had enjoyed our stay. Seems to me that there is significant cost cutting, particularly in terms of maintenance, staffing, training and facilities. It's a pity, the venue could have been outstanding with more investment, management and attention to detail.

Been going to Lakeside hayling island for many years but so many cutbacks. The entertainment team we hardly saw except for Jay who works hard all day the rest only appeared first night and last night, never that friendly. Alway long breaks with nothing going on in the evenings. Wednesday night was a country singer who was awful. The best we saw was Ricky Salez and Country Joe but they are in in the bar area, what's that all about, only saw the entertainmentmanager twice all week.
. Never speaks... The dining room is dirty tables never wiped and food on the floor on monday that was still there Friday. Counter top by tea machine swimming in milk and water. Tables very sticky, we cleaned our own. The chalet was good and clean, lunchtime menus are a waste of time. They can't even make a cheese sandwich. They can't even give a jug of water on tge table. And when the fish ran out at one end was told would have to go to the other food station. Ok if you can walk properly, I can't..why can't they top it up. We have always recommended Warners to friends but will have to think twice now. Need a good shake up and decent managers.

Booked a 3 night stay for March 2026. Unfortunately I broke my foot, 2 weeks before we were due to go. Warner said they could not change the dates, as I hadn't paid the extra £40 protection (along with a further £35pp admin fee) basically they haven't profited enough from my misery. Therefore we had to go or lose the total amount. We went and couldn't use the spa/swimming pool, tennis courts, axe throwing, walking, dancing etc....In fact the only facility I could use was the lift and that was out of service within hours of arrival. Warner is Primarily concerned with making money at the expense of others misfortune. Then when I complained offered £100 off of my next stay. Would have been easier and cheaper to just have moved the dates!!! Never again