Walter Products Reviews 

217
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, highly competitive pricing, and top-quality products that keep their pets very happy and well-fed. People also mention that online ordering is remarkably smooth, and purchases usually arrive securely packaged right on schedule without any trouble. Some reviewers were not happy with unexpected shipping delays caused by postal couriers, noting that parcels arrived later than originally promised. A few consumers also experienced communication difficulties, or encountered trouble reaching customer support when trying to resolve missing order issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and fast shipping... See more

Product

Consumers find great satisfaction in the product quality and fast delivery, noting that pets thoroughly enjoy... See more

Price

Reviewers highlight positive aspects of price, frequently noting that products are reasonably priced and... See more

Order

Clients share positive opinions on order, highlighting that the process is easy and items arrive quickly.... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction regarding the great selection... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our second purchase from Walter Products & the quality of the bird & fish food has been great (judging by how the wildlife ate them) both times. The prices are highly competitive, and delive... See more

Rated 5 out of 5 stars

Always brilliant service and super quick free delivery. Will always use this company for my fish food.

Rated 5 out of 5 stars

I can't vouch personally for how good Walter's mealworms are, but my garden birds can't get enough of them.

Rated 5 out of 5 stars

The website was eay to use, delivered the next day and the dried mealworms were well packaged and reasonably priced. I will use this company again.


Company details

  1. Pet Supply Store

Written by the company

Walter Products was founded in 2020 by a wildlife, equine and aquatics enthusiast who’s desire for uncompromising quality produce shines through in the whole Walters range. Based in the New Forest, Walter Products is fortunate to be surrounded by nature in its purest form which drives our pledge to bring only the best quality products direct to our customers at competitive prices. In addition to this, we are constantly striving to align our values with sustainable practices, including materials within our production chain, working with our supply chains to reduce greenhouse gas emissions, hiring our (fabulous) team within our local community and ensuring we recycle, re-use and upcycle wherever possible.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

217 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(217)

62 reviews in the last 12 months

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Rated 4 out of 5 stars

Walter Products offers quality goods at…

Walter Products offers quality goods at competitive prices, with excellent and prompt delivery. The packaging is reliable, and their fish food products, like the pellets and sticks, are well-suited for various fish sizes. The option for refill bags is a plus, both economically and environmentally. While most of the experience is positive, customer service sometimes needs improvement when handling order mishaps. Overall, a reliable company with great products, earning 4 stars.

12 October 2024
Unprompted review
Rated 2 out of 5 stars

Poor quality Calci Worm

You get what you pay for I have bought Calci Worm before from Walter Products and wasnt happy then but gave them another try but same problem,over cooked calci worm ending up with more husks and dust even the birds dont eat them and hedge hogs must be fussy around here as they dont empty the plates either, delivery and ease of ordering was ok but the product seems to be bottom of the barrel stuff, the product needs to be a lot better and look like Calci worm, i would send the last delivery back but to much hassle Im sure they could do better,i will pay that little extra to get something that resembles Calci Worm and not a bag of dust.

21 August 2024
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery - always re-order the same pond fish food as and when I need to. Pellets/stick mixture and size good for fish of various sizes. Refill bag is not only cheaper but saves on plastic tubs.

12 August 2024

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