Walls and Floors Reviews 

45,721
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,328 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are of exceptional quality, featuring lovely designs that look amazing once installed in their living spaces. Consumers also deeply appreciate the fast and efficient delivery service, noting that orders arrive promptly and are always well protected inside secure packaging. Though some reviewers experienced occasional issues with damaged goods upon arrival, customer support teams typically worked hard to resolve the problems swiftly. Some people were genuinely dissatisfied with inadequate protective wrapping that led to broken items, chipped pieces, and subsequent frustrating project delays.

What people talk about most

Product

People report positive experiences with product quality, noting that items like tiles and wall panels look... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, frequently praising the fast shipping times,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials and beautiful... See more

Order

Customers had positive experiences with order, highlighting that finding relevant products and placing an... See more

Service

Users describe positive interactions with service, highlighting fast and efficient experiences from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time. Credit to them, they got... See more

Rated 5 out of 5 stars

Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only nee... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more

Rated 5 out of 5 stars

We looked at various companies for composite fencing and Walls and Floors was by far the best quality. We liked the interlocking design and the two sided design. Installation was a doddle and the fini... See more


Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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Asks customers to review

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4.8

All reviews

(45,721)

2,209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service. The guy on the phone was super helpful, helped me choose the right acoustic flex panelling from my van. Arrived promptly and the driver was very polite. My van outfitters were so impressed with the product they will be using it for all their builds in future. Top service.

29 June 2026
Rated 5 out of 5 stars

This is the second order I've placed…

This is the second order I've placed with this Walls and Floors and the service was just as good. They are very helpful, very efficient and very professional. The goods were delivered on time and on an agreed date - I wouldn't hesitate to use them again and would recommend them to anybody.

2 July 2026
Rated 1 out of 5 stars

This company has still not gave my…

This company has still not gave my refund back. It’s been nearly a whole month. Do not use this company. They are a scam. They do not respond back to you and do not give you refunds after taking the goods.

29 June 2026
Walls and Floors logo

Reply from Walls and Floors

Good afternoon Maya,

Thank you for taking the time to leave a review.

I have attempted to call you to discuss this but I was unable to reach you.

I have taken a look into this for you and I am only able to locate 1 order with us recently and no return was raised against this order. The only communications I can locate are with myself and these are in regards to a quotation.

I have reached out via email and I hope to hear from you soon.

Kind regards,
Lucy | Customer Service Advisor

Rated 5 out of 5 stars

Fantastic price

Fantastic price , reasonable delivery charge , great delivery service with notification of delivery time ,and most importantly superb floor tiles beautiful packed with no damage 👏 👌

26 June 2026
Rated 5 out of 5 stars

Great Service

Ordered some panels but we did have a slight issue with a couple of them. We made contact and they were really helpful with resolving the situation and corrected it quickly. Warden who dealt with us was quick to respond and very helpful. Will definitely use again.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks

Thanks , the ordering was not straight forward with a complicated delivery, but everything went smoothly , I will use you again if I have any further projects. 👍🏻thanks.

2 July 2026

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