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wallribbon.com Reviews 1

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TrustScore 3 out of 5

3.2

Acoustical Consultant
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Company details

  1. Acoustical Consultant
  2. Insulation Materials Store
  3. Window Supplier

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

I ordered several samples from…Caution: Denial of statutory EU withdrawal rights for samples

I ordered several samples from Wallribbon to evaluate the quality. When I tried to exercise my 14-day right of withdrawal—guaranteed under EU Directive 2011/83/EU—the company refused to accept the return.

They claim in their T&Cs that standard samples (fixed dimensions, stock items) are "custom-made" and therefore excluded from refunds. In my opinion, this is a clear attempt to circumvent mandatory consumer protection laws. Customer support was uncooperative and even explicitly invited me to open a legal dispute instead of resolving the matter amicably.

If you are a consumer in the EU, be aware that this company might disregard your statutory return rights regarding sample orders

4 February 2026
Unprompted review

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