Walk-In Lab Reviews 5,970

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and efficiency, highlighting the ease of ordering and scheduling lab work. Many appreciate the affordable pricing, often finding it more economical than traditional routes, and commend the user-friendly website for its seamless navigation and clear explanations. However, some customers reported issues with order processing, specifically regarding reorders and merged payments, leading to frustration and wasted time. A few also noted difficulties with the referral program and account management on the website, finding the process misleading or overly complicated.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the quick, professional, and... See more

Price

Customers had positive experiences with price, often finding it affordable and economical. Many reviewers... See more

Order

Clients share positive opinions on the ordering process, finding it easy and convenient. Many reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of understanding... See more

Website

Reviewers highlight positive aspects of the website, noting its ease of use for finding and ordering lab... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Convenient and economical. If I use the lab associated to my Dr office I never know exactly what it will cost. They give an estimate but many times the estimate is under the actual cost because they s... See more

Company replied

Rated 5 out of 5 stars

Through the years, doctors would always tell me not to worry about something and not to bother getting tested. 3 years ago I decided to become a “citizen scientist” and started ordering my own labs. W... See more

Company replied

Rated 5 out of 5 stars

Walk-In-Lab has been a game changer for me. It is beyond convenient ordering the blood work that supports my health goals rather than relying on my doctor to order them for me. Heck, if I won't take a... See more

Company replied

Rated 5 out of 5 stars

I have used walk-in-lab to get my blood work in between my doctors appointments for 5 years now and am very happy with the process , You just simply scroll through the many different labs that are off... See more

Company replied


Company details

  1. Health & Medical

Written by the company

We offer guaranteed-lowest online pricing for direct-access lab testing services. Purchase any lab tests online or call 800-539-6119 to place an order by phone. Visit local lab near you and receive your results usually within 1-2 days. We provide the doctor's order that the lab requires. Convenient.......Affordable.....Confidential!


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

It was nerve wracking because it is a…

It was nerve wracking because it is a new way to do something. Now that I have done it once, I will definitely do my blood tests this way again.

3 November 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Rachel,

Thank you for sharing your experience with us! We're thrilled to hear that you found our process both manageable and convenient. Your feedback is appreciated and we look forward to serving you again for your future tests.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Very simple & smooth process !

7 November 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Ash,

Thank you so much for your positive review. We're thrilled to hear that you found our process simple and smooth. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you have any further feedback or questions, please don’t hesitate to reach out!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Health testing at your request

If you want to monitor your health and your insurance won't cover it or your doctor won't order it, you can request your own testing and get the results sent directly to you.

31 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

HI Patricia,

Thank you for your wonderful review! We're thrilled to hear that you find our services easy and affordable for monitoring your health. Your satisfaction is our priority, and we appreciate your support. If you have any other feedback or questions, please feel free to reach out.

Thank you,
Laura C
Customer Service Specialist

Rated 4 out of 5 stars

why the gift cards are not qualified for 10% opening discount

I bought two gift cards for my friends for over $400 each and I was told they were qualified for 10% discount when they open your account. However they told me they cannot have this discount after they contact with you.

1 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Jerzy,

Thank you for sharing your experience with us. Unfortunately, our at home test kits are not able to be discounted as mentioned on your phone call with us. I apologize for any confusion regarding the test kits and discounts. We value you as a customer and we wish to earn 5 stars in the future. If you have any questions please reach out to us at 1-800-539-6119 so that we can better assist you.

Thank you,
Melinda L.
Customer Service Assistant Manager

Rated 5 out of 5 stars

I came across Walk-In-Lab by accident

I'm glad I did. I am uninsured and contacted LabCorp for blood work. They quoted me $836. For the same exact tests, Walk-In-Labs quoted me $385 (after some online discounts). Walk-In-Lab ended up outsourcing the labs to LabCorp and Quest Diagnostics (in my case) anyway. So I made an appointment with LabCorp. I was emailed any special instructions (fasting, in my case), the lab order, and the appointment. I was told to bring the lab order, but LabCorp didn't need it. I was already in their system. I think all they asked during check in was how I was paying? The option I chose was that I was paying through a third party. It was all an easy process.

27 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Ben,

Thank you so much for your wonderful review! We're thrilled to hear that you found our services helpful and cost-effective. It's always our goal to make lab testing accessible to everyone, and your feedback really encourages us to continue our efforts. If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

So easy

So easy, great prices, keep it up.

23 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Knute,

Thank you so much for your wonderful review. We’re thrilled to hear that you found our services easy to use and our prices appealing. Your support means a lot to us, and we look forward to continuing to provide you with great experiences in the future!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Walk in lab's web site works very well…

Walk in lab's web site works very well for our self-paid annual and periodic blood tests. We can navigate the website to find our choice of tests. Like the descriptions and we find the prices lower than other online sellers. Good packages of combing some tests, too. Appreciate Walk in lab works so well with LabCorp, our Lab choice. We choose to get an annual comprehensive group of tests and also find our TSH/FreeT3/FreeT4 periodic tests easy to order and pay. Lab orders are clear and have for years worked without a hiccup. Like how LabCorp results are available in the higher security link.

13 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi

Thank you for your detailed feedback! We’re delighted to hear that our website, pricing, and partnership with LabCorp make your testing experience smooth and reliable year after year.

Thank you,
Lacey
Results Department Manager

Rated 5 out of 5 stars

Walk-In-Lab provides an excellent service

Walk-In-Lab is always quick to process my order and the results are usually back the next day. I have used this service for many years and plan on continuing to do so.

16 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi,

Thank you for your kind words and for being a loyal Walk-In-Lab customer over the years! We’re thrilled to hear that you appreciate our quick processing and timely results. Your satisfaction is our top priority, and we look forward to serving you for many more years to come.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Easy

Always easy to order labs and convient to schedule at a near by lab

23 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Armenta,

Thank you so much for your wonderful feedback. We’re thrilled to hear that you find our ordering process easy and convenient. Your satisfaction is important to us, and we appreciate your support. If you have any further questions or need assistance, feel free to reach out.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Very good service overall

Overall Satisfaction very good.

17 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Larry,

Thank you for your kind review! We’re thrilled to hear about your overall satisfaction with our services. Your feedback motivates us to continue providing exceptional care to our customers. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Engage in your health

Walk In Labs has been great. Easy to order, easy policies and quick results. It is a great way to get more engaged with your health and take your wellness journey to the next level.

15 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Dean,

Thank you so much for your kind words! We’re thrilled to hear that you found our services easy to use and that they are helping you on your wellness journey. Your feedback is greatly appreciated, and we look forward to continuing to support your health needs.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

It’s everything good about this company…

It’s everything good about this company they always has the best prices and discounts and rewards programs . I used every 3 months to follow up about my health . Sometimes I bought in advanced even if I don’t need it just to get a great discount or promotion . So when I need it is there . I love it !!

16 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi,

Thank you for reviewing our service and rating us with 5 stars. We are so happy that you found our service easy and affordable and easy. We value you as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab.

Thank you,
Melinda L.
Customer Service Assistant Manager

Rated 5 out of 5 stars

Walk-in lab provides a much needed…

Walk-in lab provides a much needed service of being able to order your own labs at an affordable price. It is easy to do and so helpful!

6 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Rexanne,

Thank you for reviewing our service and rating us with 5 stars. We are so happy that you found our service easy and affordable to take care of your testing needs. You are valued as a customer and we wish to serve your testing needs in the future. Thank you for choosing Walk-In Lab.

Thank you,
Melinda L.
Customer Service Assistant Manager

Rated 5 out of 5 stars

Affordable and efficient

From payment to results was quick, easy and way more affordable than the doctors office channels. So thankful for WalkinLabs!!!

8 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

HI Jill,

Thank you so much for your kind words and fantastic review! We’re thrilled to hear that your experience with us was quick, easy, and affordable. Your satisfaction is our top priority. We look forward to serving you again in the future!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Best self-directed lab site

Best self-directed lab site. Easy to order lab and easy to access results and forward to providers or yourself. Cheaper than using Quest's own self -directed format.

1 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi,

Thank you for your wonderful feedback! We’re thrilled to hear that you found Walk-In Lab easy to use and cost-effective. Your satisfaction is our priority, and we appreciate you sharing your positive experience with us.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Extremely impressed …

Extremely impressed with how simple this process was! Printed out the lab order, gave it to them at check in, no questions or issues at all, they took my blood, I left. 2 days later, I was able to print out my detailed results. I unfortunately thought it would be this easy doing other blood panels from similar ads & have found that is NOT the case. Save your money, use Walk-in Lab … even if it is a few dollars more on some things … trust me, it’s not worth the trouble you will go through using other companies! I will only be using Walk-in Labs from now on. And no, I am not a fake review … I rarely post anything on my experiences but I could not be more satisfied with this service & hopefully can save someone else the frustration and time choosing anywhere else 😉 A++

21 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi,

Thank you so much for taking the time to share your positive experience with Walk-In Lab. We're thrilled to hear that the process was simple and efficient for you. Remeber that if you find a lower price with a competitor call us and we can price match! Your satisfaction means a lot to us, and we appreciate your recommendation. We look forward to serving you again in the future!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

WalkInLab is easy

WalkInLab is easy, efficient, and an incredibly good value. I get all my lab work done through Walk In Lab.

26 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Martha,

Thank you for reviewing our service and rating us with 5 stars. We are so happy that you found our service easy, efficient and a great price. You are valued as a customer and we hope to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab.

Thank you,
Melinda L.
Customer Service Assistant Manager

Rated 5 out of 5 stars

Flawless Process

Everything at the web site and at the lab worked exactly as was promised. No complications at all at the lab or with the lab staff. I received the blood test results much sooner than expected.

24 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Lee,

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that everything met your expectations and that you found the lab staff helpful. Your feedback encourages us to continue providing top-notch service.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Easy and convenient to purchase tests…

Easy and convenient to purchase tests and schedule with the lab. Price is better than purchasing directly from the lab. Results were quick and easy to read.

2 October 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Diana,

Thank you so much for your wonderful feedback! We are thrilled to hear that you found our services easy and convenient, and that you appreciate the pricing and quick results. Your satisfaction is our priority, and we look forward to serving you again in the future!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Easy Process

I have used walk-in-lab to get my blood work in between my doctors appointments for 5 years now and am very happy with the process , You just simply scroll through the many different labs that are offered and select what you want to purchase and then pay at checkout . You can even schedule your appointment at the nearest quest or lab Corp facility . The prices are fair and sometimes cheaper than my co-pay if I used my insurance . I find this service both convenient and easy to schedule .

19 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hello,

Thank you so much for your wonderful review! We’re thrilled to hear that you've had a positive experience with our service over the past five years. It's great to know that you find our process convenient and cost-effective. We appreciate your support and look forward to continuing to serve you!

Thank you,
Laura C.
Customer Service Specialist

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