WaggingRights 

My name is Jackie’ my husband & l Allan absolutely love our cockerpoo Ruby to bits we spoil her with the best of everything, so when l was scrolling on instagram & l saw wagging rights showing a fabulous dog bed for car travel l fell in love & asked my husband Allan to buy one for Ruby & she looks so comfortable & safe on our car journeys. The great thing about this travel system is it’s securely fastened to the car seats so there is no room for movement when the car is moving. Also includes a small water bowl very cute. I can highly recommend buying from this small company xxxxxx

The real test of a company’s customer service is the way they respond when things go wrong. I’m giving four stars because when I reported a fault, the CEO stepped in and a refund followed quickly.

To be honest when the bed arrived with vacuum-packed wadding from a Chinese factory, I had my doubts. I wondered if the nice bloke in the Facebook posts was genuinely the founder and CEO or simply a front for a Chinese conglomerate.

I am now reassured that he is the founder and it is a genuine small business struggling to get going. I wish him and his team all the best to get all the technical difficulties resolved.

Ordered, 6 weeks slater still not shipped. No end of emails from them promising the world. Yet no delivery and no refund despite being promised this. Apparent technical problems their side.. I have contacted my credit card company for a refund as I have no faith whatsoever that I will receive this and speaking frankly, i don’t want it even if they offered it for free. This company is an absolute joke and potentially just there to defraud you out of your money..

Our Border Collie loves the bed in and out of the car, we were kept informed about delays during delivery but the bed is worth the wait excellent quality and looks very comfortable.

Shocking customer service if I receive my dog dock I will never buy from this company again. I have been promised more than once that it will be delivered I’ve been waiting over a month so far happy to take your money but don’t deliver the product. Stay away from them I’ve yet to see if it’s a scam.

The bed was exactly as described and is multi purpose; I bought it to calm my retriever on long journeys and it certainly helps! It is very well made, and the Wagging Rights Team are very attentive to their customers. Highly recommended.

The bed itself is excellent. Good quality, comfortable, and my dog is more comfortable in car journeys as a result. It did take quite a long time to arrive, but the communication about this was pretty good. It would have been good if it had come with instructions though.

Cannot fault wagging rights, the product is brilliant, the service has been good and very responsive. My dog seems to be doing a lot better in the car thanks to the car seat.

Delivery stated to be a few days. Didn't arrive. Multiple emails stating that there was a delay at customs. This went on for weeks. I asked for a refund. Was sent an email offering a refund of £15 and begging me to stick with the order. I did. More weeks passed. I eventually received the bed. It seems good but I couldn't work out how to clip the bottom of the bed to the car seats and I don't have headrests in the back to clip at the top. The strap for the dog is far too short for a large dog (a standard goldendoodle). I use the strap i already have, which clips into the seat belt holder. From the other comments, it sounds like i was one of the lucky ones to actually receive a bed. If I'd pushed for a refund, I would likely have received no bed and no refund. I would never buy from this company again.

The product is well made and easy to use in the car. I love the fact that you can easily move the bed from car to house. I would give it 5 stars but shipping was a little slower than I expected.

What a wonderful multi-purpose doggie car seat. I love it and so does Blu!

I preordered 2 dog docks at the end of April and still haven’t received them. I will have to pursue a refund through my credit card company. Very disappointing.

I ordered this bed for my 16 year old Russell who is getting increasingly anxious in the car. She unfortunatly goes to work with my most days. I have tried different beds. In this one she is still panting but seems to be settiling a litte better and with the high sides towards the front and back she rides sitting or laying sideways instead of forward and seems much more secure in her car seat. I am hoping that over time when she realizes that she is secure she will relax more.

4 out of 5 only for the delay in getting shipping info. I was initially afraid I was scammed by instagram ads.

We have only taken a few short car rides and my dog seems to be more comfortable than just the seat itself or a bed. He snuggles in after adjusting & find the right spot. I appreciate the clips for attaching to the seat however his seat will forever be his seat. I was afraid of the faux leather in the Texas heat but so far it hasn’t been an issue.

It's hard to know if this is a legit company or not. Some have received their products, but I never did. I ordered the bed before a cross-country move when I would be in the car for 3 days with two dogs. It said shipping would be in 3 - 5 days and weeks later I hadn't received the bed and was moving in two days. I contacted the company to say the delivery was taking too long I needed to cancel. The next day it said it had been shipped and the (alleged) founder said he apologized for the delay and it was on his way. I told him it would be arriving after I had moved out and the new owners were at the home and to please cancel the delivery or refund me. He ignored my request and said the new owners could put the bed on the front steps and call for it to be picked up and returned. There is no way I was going to ask the new owners to do that and wasn't in touch with them. I moved, the package didn't arrive in time. I didn't receive the bed or a refund. I wouldn't deal with this company again. Very poor customer service.

Terrible service. Waited a month for my order , then requested to cancel my order by email as it was taking so long. (This was not a pre order and was in stock).This request was ignored and I received the order a few days later after I had purchased an alternative product elsewhere . I then returned my order 2 days later and I am still waiting for a refund (received by wagging Rights 7 days ago) not the best experience.

I was hesitant to purchase this for my pup because she rejected a previous (and expensive) dog carrier bed. I went ahead, hoping for the best and am pleasantly surprised! She immediately and independently jumped right into it. She’s comfortable, happy and so much safer. Thank you for this great product! Athena loves it!

***Update no.2***
Great news, the dog dock XL arrived today! Currently I’m fluffing up the pillows in the dryer to see if they will get their shape a little quicker. Then the real test with our Bernedoodle will begin!
My only complaint now, is that even though my label was printed on, the promised, Friday, DPD 24 didn’t make it to the Saturday following. So it was more like DPD 48 (taking Sunday into account).

The bed seems sturdy and of good quality, I’ve given all of the ISO Fix and clips a good pull to ensure their safety and only one has a slight stitch issue, which isn’t a problem seeing as there are four of them!

As a small business, it’s my opinion that they have some improvements to make on customer service. My advice to them would be to under-promise and over-deliver ie. Say “You’ll receive the product in four weeks” but deliver it in three. Make sure you’re not promising anything you don’t know for actual fact, rather than guessing.

And anyone wanting to purchase from them, just be prepared for a wait. But you’ll get it, eventually.

***Update***

So, after emails back and forth to Max, I said if I hadn’t received any tracking info by close of play today (10th July) I would request a full refund. I have, in the last ten minutes, received that notification that the label had been printed and I am now tracking it on Shop. With any luck, I should receive the bed tomorrow, with their DPD 24 hour service.

I am only giving this review an extra star as I haven’t received it yet, but once I do, and the bed has been stress tested I will look at another review.

I placed an order on 15 June and, nearly a month later, I still haven’t received either the product or a dispatch notification.

What has been most disappointing isn’t just the delay—it’s the repeated promises that haven’t been kept.

Initially I was told my order would be included in the next stock shipment. I was then informed they had oversold the product and apologised, promising my order was allocated from the incoming stock and would be dispatched on 3–4 July.

When that didn’t happen, I contacted them again and was told the stock had arrived and was being unpacked, and that I would receive tracking as soon as the shipping label was printed. After chasing again, I was told some orders had gone out and mine would be dispatched “this week”. When I asked specifically whether my order had actually been picked and was ready to ship, I still didn’t receive a direct answer. Instead, I received another assurance that everything was in the final stages of dispatch and that I could expect it to leave “this week”.

Each time I asked for a straightforward update on my specific order, the goalposts moved. The explanations changed, the dispatch dates slipped, and I was repeatedly told tracking would arrive “soon” without it ever materialising.

I appreciate that stock issues happen, especially for a small business. What I don’t appreciate is being given multiple dispatch dates that aren’t met and having to repeatedly chase for information.

Good customer service isn’t about never making mistakes—it’s about honest, accurate communication when things go wrong. Unfortunately, that hasn’t been my experience.

If the product eventually arrives, I’ll happily update this review, but based on my experience so far, I can’t recommend ordering if you need any confidence in the delivery times being quoted.

100% scam.

Max is a fraudster. Be aware

I had initially left a bad review as I’d waited 7 weeks without my order. I’d emailed and asked PayPal for a refund. The item has arrived and I can confirm it is extremely good quality, the communication and delivery time hasn’t been great, leading me to think it would be Chinese crap on back log. But it is in fact a very well made and just a new company with teething problems. I hope these are resolved as it is an important product and it’s very high quality.