waEV-charge Reviews 

We did some research before deciding to order with Wave. They had excellent reviews so we decided to go ahead and order with them. Despite having some initial issues with arranging for an electrician to attend at our address the installation took place quickly and efficiently. Thanks to Elliot who personally intervened to quickly arrange our installation. Communication was good throughout and we are very pleased.
Would definitely recommend for exceptional customer service.

Very easy to book and deal with. Knowledgeable about the product and handled all the paperwork with the Grid. Installation swift and efficient. Installer very pleasant. 😀

Great service, super quick fitting all professionally done, super after sales.

Great experience throughout, easy booking, installed in just over a week, very professional throughout. I had issues on boarding with octopus which was sorted through whatsapp chat within half an hour. I couldnt reccomend enough!

I was almost in despair when my Charger broke down and was replaced. Mohsin Raza virtually attended to me and saw to it that my Charger was back online after numerous attempts to get the old charger's serial number off the system. Mohsin made sure it's back online.

I owe Mohsin Raza and his team multitude of gratitude.

Keep up the good work, guys

The build-up to install was great, charger delivered in advance.
Install scheduled for 10-12 on the day, installer didn't arrive until 2:30.
Commissioning to app not setup properly.
Remote support by phone was great in fairness.

Went with WAEV as my choice of home charger, it was affordable and around £200 cheaper than other suppliers. I did go with HIVE, but had some questions that were simply unanswered, so l cancelled the installation, if customers service was poor at inception who knows how bad it would be later. Where as WAEV responded immediately answering all questions by return. I did pay £49 for a quicker install date, but this never happened, but l was refunded the additional cost immediately, again no fussing , just supporting the customer. The changing unit and associated app is brilliant and the electrician installed the charger perfectly, tidy and friendly install. 100% recommend WAVE.

I had an issue with my charger at home and I contacted them through WhatsApp. They replied promptly and gave instructions on how to fix the issue as soon as possible. I am extremely happy with their customer service and greatly recommend.

The Engineer did a great job. 1hr to install, he knew what he was doing. I had an issue installing the app on the phone, however waEV went through the process from start to finish and I was able to use the features moments later.

AChrger installed very quickly, had a bit of teething trouble but contacted waev-charge and was sorted quickly, all working now, definitely would recommend

From the start of the process to charging my car, the customer service has been excellent. I encountered a few minor issues in setup, but the team were on Hand, talk to me through the process, and got me up and running. The device itself has been installed really well, and the installer was able to follow all of my guidelines in terms of placement and access. I would definitely recommend this product but more importantly, this team.

Highly recommend .. very smooth from start to finish ..
Claimed the £500 gov grant .. waEV chased the money . we just gave the code ..
up and running .. and very neat job.

Martin
MK CONTAINERS
Yeovil

Amazing customer service helped me through a specific issue I was having I couldn’t fix on what’s app across multiple sessions. Was really good and genuinely a great service 100% recommend them (also the chargers really good)

Had a little trouble with the initial set up with conflicts between Octopus, Ford and WAEV apps not wanting to play nice together. Had to contact WAEV on WhatsApp and the chap I dealt with went all out to get this issue fixed. Took a little time but we go there in the end and I've got up this morning to a successfully charge car. 5 stars for customer service!

Good customer service

Having purchased a new EV I needed to set it up with my charger, this was my 2nd EV so I had an idea of what to do ..... how wrong could I be, it's been a long day between Octopus and WAev, I received fantastic help from both but WAev went above and beyond, I contacted them on WhatsApp and they sent through clear precise instructions, with screenshot, I followed them exactly but unfortunately it still didn't appear to work, I took some screenshot and added them to the WhatsApp chat after 6pm on a Friday evening, not expecting to receive a response until Monday, I was wrong, further instructions and screenshot requests, by 19.45 it had been sorted, the amazing customer service I have received from WAev has been second to none, clear and precise instructions that a 66 year old non-technical female managed to follow. Getting an EV charger ? go with Waev, fantastic customer service, highly recommend !

Very helpful, on the phone, providing excellent advice on kerbside parking challenges. Also had a follow-up email with everything we discussed. Was a good call and no long wait to be answered.

Your customer service is superb.. helped me with a connection issue. 5 stars all the way.

I had new WiFi and a new password so my charger went offline. I expected it to be a real pain to reset so I asked waEV via the WhatsApp and they straight away sent me an easy to follow link to their App/guide to reset it. If I can do it then anyone else could…. if you know what I mean, thank you waEV people.

Excellent work
Ordered charger online and supplied survey ,the installation date set easy on the telephone.
Charger delivered
Guys turned up today and I must say have done a first class job it’s an old 1950 house thick walls nothing was a problem.
Neat and tidy excellent work.
Easy to install App and successfully connections.
Definitely recommend