Vyne Reviews 

1,425
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy and efficient online ordering process and frequently highlight the swift, well-communicated delivery service, with orders often arriving promptly. Many appreciate the high quality and effectiveness of the products, available at competitive prices, alongside a helpful, friendly, and knowledgeable customer service team. However, some customers noted specific issues. A few received products different from what they ordered or found certain items unsuitable or of lower quality. Others experienced delays in order processing, quantity discrepancies, or unexpected postage charges.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product, often praising the quality, effectiveness, and competitive... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and friendly,... See more

Order

Clients share positive opinions on order, highlighting an easy ordering process, quick dispatch, and fast... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of products like Pure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete (even for an oldie like me!) and if you ca... See more

Rated 5 out of 5 stars

I first became aware of Vyne when my elderly dad was sent home from hospital with a catheter in situ in March. I can’t speak highly enough of them. I phone each month to place dads prescription order... See more

Rated 5 out of 5 stars

Exceptional customer service. I was travelling when I needed to place an order, and I got my hotel dates mixed up which meant that I had accidentally put the incorrect address (London), when I actuall... See more

Rated 5 out of 5 stars

Came across this company while searching for a product online. Very easy website to find your way round. Particularly loved the fact you were asked preset questions about why you wanted the prod... See more


Company details

  1. Medical Equipment Supplier
  2. Medical Supply Store

Written by the company

We are the healthcare service grown for you. Order your prescriptions and buy your continence and ostomy products, all in one place, delivered directly to your door.

Here's a few reasons to like Vyne...

Written by the company

Vyne Shop
Home to the UK’s largest range of medical devices, available to buy online, all available with next day delivery.
Vyne Prescriptions
We can also fulfil your prescribed continence and stoma products, delivering them directly to your door.
Years of specialist experience
Offering decades of experience from our team of specialist nurses and healthcare professionals.
Dedicated customer support
We’re specialist at what we do, and we’re always here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,425)

343 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Colostomy bags were rubbish compared to…

Colostomy bags were rubbish compared to Coloplast to thin kept collapsing to much money I've had colostomy bags for 20 years won't be using them again

16 October 2025
Vyne logo

Reply from Vyne

Hi Michael, I'm sorry to hear you're unhappy with your Vyne Shop order. It sounds like there may be a fault with the colostomy bags you have ordered, as they should not be collapsing during use. If you'd like to contact our Customer Care team on 020 3987 7560 or email hello@vyne.co.uk we'll be happy to send you out a replacement or offer you a refund. Please reference this conversation in your communications so our Customer Care team can locate your order. Many thanks, Rob (Ecommerce Manager)

Rated 5 out of 5 stars

The online order was dealt with quickly…

The online order was dealt with quickly and I was kept informed of the status of the order by Vyne.
The order did get rerouted to another part of the country but that was down to Royal Mail, on receiving I checked the address was correct, it was.
Royal Mail also kept me informed as to whereabouts of the parcel so all ok.

1 December 2025

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