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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, describing it as amazing and highly effective for various health issues, including IBS, ulcerative colitis, and digestive problems. Many users report significant improvements in their health and well-being, with some calling it a life-changer. The service provided by the company is also frequently highlighted as fantastic, with efficient ordering and quick, well-packaged deliveries that maintain product quality. However, some customers also noted issues with delivery, including lost parcels, delayed arrivals, and packages left in unsuitable conditions, which raised concerns about product quality due to refrigeration requirements. There were also instances of incorrect products being sent or orders arriving with missing items.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many finding it to be an excellent and effective... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speed and... See more

Quality

Consumers find quality to be positive, with many reviewers describing the probiotics as amazing and the best... See more

Order

People report ambiguous experiences with order, with many customers praising the ease of the purchasing... See more

Service

Users describe positive interactions with service, with many reviewers highlighting excellent and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a wonderful product but the fact that it needs refrigeration can be a problem. Thankfully, we have good neighbours who put the package straight into our refrigerator. I did think I’d asked for t... See more

Rated 5 out of 5 stars

I had food poisoning from uncooked chicken and although I got over most symptoms in a few days, I had excruciating stomach cramps and constant diarrhoea for 5 weeks and GPs just took blood and po*... See more

Rated 5 out of 5 stars

Everyone suffers with digestive problems sometimes when eating different food on holidays abroad or even in certain restaurants here. A daily capsule of VSL3 stops any problems and is so easy to take... See more

Rated 5 out of 5 stars

I had been giving VSL#3 to my epileptic dog after a recommendation from his neurologist. He is on many drugs but still had multiple seizures every week and terrible stools. After a gut test confirm... See more


Company details

  1. Vitamin and Supplements Store

About VSL# UK

Written by the company

VSL# UK Specialises in high-quality, evidence-based probiotics trusted by healthcare professionals. VSL# Supplements deliver high-concentration's of diverse bacteria to where they're needed most - YOUR gut!

The VSL# range currently comprises of: VSL#3, one of the world's most concentrated and well-researched multi-strain probiotics, and VSL# Fibre. A synbiotic combination of live bacteria and fibre, designed to help restore a healthy bowel and facilitate intestinal transit, providing relief from constipation.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

701 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Takes time but think works

Easy to take. Was told could take time and think it does. With tweaks to diet also - have improved. Not sure how long one should use - been told not too long and also can take long time!
But really believe has made difference.

4 September 2025
Rated 5 out of 5 stars

Excellent Service

At present I can only review my purchase experience which was excellent.
They offer the product at a substantial discount if you subscribe.
I've only been using VSL#3 for a few weeks and I think it will be several months before I see the benefits.

14 August 2025
Rated 5 out of 5 stars

VSL3 - prompt action to resolve an issue

I would like to praise VSL3 for their quick actions on my experience with them. The item I ordered did not arrive - all I got was an empty box with an apology from Royal Mail about the condition of the packaging. I tried to contact Royal Mail - queue was 60 mins. Contacted Customer Services at VSL3 and within 8 hours they have responded and will be replacing free of charge - excellent Customer Services.

27 August 2025
Rated 5 out of 5 stars

I have been taking the probiotics for 4…

I have been taking the probiotics for 4 years now after experiencing bouts of inflammation in my joints and as we know from recent studies, gut health contributes to this. The sachets with yoghurt every morning and a balanced diet has helped to reduce inflammation and my achy joints are now a thing of the past!

Ordered on the Wednesday and they arrived on the Friday via Royal Mail, well packaged and still cold.

Thank you.

27 August 2025
Rated 2 out of 5 stars

No cold storage with item

Hi, I paid extra £4.50 for cold storage shipping but when parcel arrived the item was wrapped in paper only. Please refund my extra cold storage cost pls!

11 August 2025

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