Owner of VPN unlimited service. Got into contact with Support as there was no option to change mail adresses (bummer). However, I reached out and got immediate respons (<2 min) on the question.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently changed my primary email and it was tied to my VPN Unlimited account. The support team helped me transition my purchase history so that I could keep using VPN and SmartDNS.
Company replied
Nice program Kind support Not perfect but has good potential.
Company replied
I have used this VPN for a number of years now and I am based in China, It has proved a lifeline to the outside world for me and the best VPN i have used and I have tried a lot. The customer Suppor... See more
Company replied
Company details
Written by the company
VPN Unlimited is one of the best virtual private network services to protect all data you receive or send over the internet, to surf the web anonymously and to bypass restrictions. Get 7-day free trial of our online VPN service and try for yourself.
Contact info
United States
- support@keepsolid.com
- vpnunlimited.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Owner of VPN unlimited service
Owner of VPN unlimited service. Got into contact with Support as there was no option to change mail adresses (bummer).
However, I reached out and got immediate respons (<2 min) on the question. After talking back and forth, I created a new account and let the info be transferred. In the end it was less daunting then expected.
It was fixed in less than 30 min, which is insane for customer supports all around. Kudos to KeepSolid!
11 September 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for sharing your experience! We’re delighted to hear that our support team was able to assist you quickly and make the process smooth. It’s great to know that everything was resolved in under 30 minutes. Your kind words motivate us to keep delivering fast and reliable service.
Reply from KeepSolid VPN Unlimited
Thank you for your feedback. We’re sorry to hear about the slow speeds. Please try connecting to the nearest server to your location, as this usually provides the best performance. You can also test different protocols in the app. If the problem persists, kindly contact our support team at support@keepsolid.com with more details so we can assist you further.
Good support
Good support, very responsive and efficient.
Problem solved very quickly, thank you
27 August 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for your kind words. We’re glad to hear that our support team could assist you quickly and efficiently. If you ever need help again, don’t hesitate to reach out.
blocked torrents
28 August 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Please note that torrenting is supported only on specific VPN Unlimited servers marked as P2P-friendly.
To help you further, could you please contact us at support@keepsolid.com and provide more details about the issue you are experiencing?
Great support if you need to reach out
I had to make some account changes that I couldn't do on the keepsolid account webpage and support was responsive in making this happen.
All my interactions when I needed support was met with very satisfactory results.
18 August 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your kind words! We’re happy to hear our support team was able to help you and that your experience has been smooth. We’ll be here anytime you need assistance!
I didn't know how to remove a profile…
I didn't know how to remove a profile from an old Mac computer. I had run out of "slots" so I needed to manage my user account.
A quick email to customer support and Alexander was replying in minutes, with a link to what I needed to do.
Very helpful and I was able to get my new Mac protected.
Great product, backed up by excellent service.
Thank you !!
11 August 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you so much for your kind words! We’re delighted to hear that Alexander was able to assist you quickly and that your new Mac is now protected.
Your feedback means a lot to us — we’ll make sure to share it with the team.
Thanks again for choosing VPN Unlimited and for being part of our community!
24/7 support
I submitted a request to update my email address on a Sunday, and it was immediately addressed. Excellent customer service!
3 August 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for your kind words! We’re glad to hear your request was handled promptly—even on a Sunday. Providing fast and reliable support is our priority. Enjoy using VPN Unlimited!
Needed to change my login details
I had my login email attacked had had to change it. I contacted Keepsolid VPN Unlimited customer support via the app and received a very fast response on how to change my login. I sent them what they required to confirm my account and they transferred my lifetime account almost immediately. Excellent customer service & an excellent product.
29 July 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for sharing your experience! We’re thrilled to hear that our support team was able to assist you quickly and efficiently in restoring access to your lifetime account. We truly appreciate your trust and are glad you’re enjoying the service!
Very Helpful and Maria gave great…
Very Helpful and Maria gave great customer service
24 July 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for your kind words! We’re glad to hear Maria was able to assist you effectively. We’ll be sure to pass along your feedback to her! If you need anything else, we’re always here to help.
Fantastic company
Fantastic company, bought lifetime subscription through Stacksocial in 2020 and anytime I've needed support they get back within a few hours.
23 July 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks so much for your continued trust and support! We’re thrilled to hear you’ve had a great experience with our support team and that your lifetime subscription is serving you well. If you ever need anything, we’re just a message away!
Great support, great service
Great support, great services.
I had several email accounts hacked two months ago, and after battling with the problems it ensued, I contacted the team to get back my VPN access, and it was solved very easily. Congratulations for a good VPN service I trust since 2018.
21 July 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for your kind words and for staying with us since 2018! We’re truly glad to hear our team was able to assist you promptly after such a difficult situation. If you ever need anything else, don’t hesitate to reach out — we’re always here to help!
Very good VPN with affordable Lifetime membership
It has a lot of features including Split Tunneling, and the speed not bad at all.
It suits my needs pretty well since many years.
That said, you won't always get the best quality when using a streaming service from an oversea server but that is to be expected.
Support via email was lovely, very fast and effective
17 July 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for your detailed feedback and for being a loyal lifetime member! We’re glad to hear our features like Split Tunneling meet your needs and that our support team has been helpful. Streaming quality can sometimes vary due to server distance and streaming service restrictions, but we continually work to improve performance. Have a great time using VPN Unlimited!
Connection problems on startup
A real pain when starting your PC, often have to disconnect the VPN Unlimited Windows service to enable connection again.
Customer service uses a script system, not interested if these do not work. Always ready to blame the customer's equipment
Latest:
The customer is expected to manually go into the Windows registry system (dangerous) because the installed software does not uninstall it's self properly.
Questions to C/S are not answered/feedback ignored.
3 July 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for taking the time to share your feedback — we’re really sorry to hear about your experience.
We completely understand your frustration, especially when technical issues disrupt your workflow. That’s definitely not the experience we want you to have with VPN Unlimited or our support team.
As for your concerns about scripted replies — we strive to provide relevant, case-specific solutions, and I’m sorry if previous responses felt impersonal. If you can share your latest ticket ID, I’ll make sure it’s looked into thoroughly.
Reply from KeepSolid VPN Unlimited
Thank you! We’re glad our support team could assist you quickly and efficiently. If you need anything else, we’re here to help!
Updated Email address
I was not able to update my Email address on the website so I contacted the customer support.
They completed the process for me and were very helpful and friendly. First class service.
27 May 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for your kind words! We’re glad our support team was able to assist you with updating your email address smoothly. Providing helpful and friendly service is our priority — we truly appreciate your feedback!
Reply from KeepSolid VPN Unlimited
Thank you for your feedback! We’re glad to hear you’re satisfied with the service. If you ever have questions or suggestions, feel free to reach out!
Drops out often
Drops out often/daily. Signs me out randomly. Sometimes can't access the internet when VPN becomes active whereas internet was accessible without VPN.
The company takes ages to respond via email & refuses to provide phone support, even after I told them the steps they provided me with didn't work.
It's a huge hassle because I am in China and I need a VPN to do anything.
I am not waiting for my subscription to run out, I am actively seeking a new VPN service & would not recommend unlimited to anyone.
18 May 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
We’re sorry to hear about the issues you’ve encountered. If the steps provided didn’t resolve the problem, we’d like to take a closer look. Please share your support ticket number so we can investigate further and assist you more effectively. Your experience is important to us, and we want to help make it right.
The best of the best!
Hi. I used a lot of other VPN providers, but KeepSolid is the best of the best by price/quality. Really powerful service!
Big thanks for 1 year free premium for all Ukrainians.
13 November 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for your thoughtful feedback. We’re pleased to know that you find VPN Unlimited to offer an excellent balance of price and quality. We’re also glad that the 1-year free Premium access for Ukrainian users has been helpful. Should you have any questions or require assistance, please don’t hesitate to contact us — we’re always here to help.
Support knowlege and patience made a difference
I had a problem with VPN on my very old computer running Win 7. Finally it VPN stop connecting and i applied for support. Vlad from VPN Unlimited spent a lot of time very patiently guiding me through reparation process and finally succeeded! Now I can connect to remote servers in seconds and safely browse the Web.
Very grateful!
18 April 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for your feedback! We’re glad to hear that our support team was able to help resolve the issue on your Windows 7 device and get VPN Unlimited working smoothly again. If you ever need further assistance, feel free to contact us!
Best ot the best VPN, fastest of the all others
Great, high secure and very fast VPN service. I tried more than 20 other and this is the best!
23 April 2025
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for the feedback! We’re honored to be your top choice after trying so many others. It’s great to know you’re enjoying the speed and security of VPN Unlimited!
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