ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
Company replied
Excellent support from Urmi. I had been dealing with an issue for several days and getting nowhere, but she took the time to investigate properly and managed to resolve everything within minutes. She... See more
Company replied
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
Company replied
Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
Best Mobile Phone Deals
Get up to £20
Help
Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.2
Average
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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quick and easy
quick and easy, friendly and straight to the point with a solution that wasn't in the FAQs
17 May 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Awful customer support for Refurbished phones. AVOID
Do not buy a refurbished phone from VOXI. Trying to get support for a faulty refurbished phone from VOXI is extremely painful. Being passed backwards and forwards from Vodafone and VOXI with none of them taking responsibility. In the end I had to go to a Vodafone shop and advise im not leaving until someone gave me some support.
After allot of long phone calls out the back they said they would send it for repair which I fully explained the problem and it wasn't tested properly and just sent back with couldn't find a problem which is still there.
So far the phone I got for my dad had been completely useless and unusable for a couple of months that im paying for monthly with a fault I have now found out is common on the iPhone Pro Max phones with constant crashing and then not turning back on for hours.
It is probably the worst customer support I have ever experienced in my 47 years by a long way.
30 March 2026
Unprompted review
Reply from VOXI Mobile
Hey,
It's disappointing to hear that you're unhappy with the customer service provided. If you would like us to look into it, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey,
I know how frustrating signal and connection issues can be. If you pop your postcode into the Network Status Checker here: https://vodafone.uk/330ItxS you'll be able to see if there are any issues, outages or maintenance works in an area that could be impacting your service.
Maintenance will be highlighted by a screwdriver symbol. You can click on this, and it will tell you if there is an expected end time for the work.
Network Issues and outages have a yellow triangle which you can click and sign up for updates.
If you are experiencing very slow speeds, or your signal is worse than the checker suggests and there are no issues in the area, please let us know, and we can run some more detailed checks come and get in touch with the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Gautam was a star
Gautam was a star. Really helped me get my plan sorted and helped with my daughter's log in and advised on a better plan for her. Many thanks
17 May 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Gautam was absolutely brilliant
Gautam was absolutely brilliant, helped me with my queries for the whole family! What an absolute legend. What a credit to the company!
Even got me an amazing deal for everyone and gave full instructions.
17 May 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey Philippe,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey Keith,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incompetent - staff based in India.
What do you expect when the chat centre is based in India! Idiots who cannot understand basic English. Lied and mis sold me a contract, and then ended up cutting my existing plan though never asked for it.
1 April 2026
Unprompted review
Reply from VOXI Mobile
Hello Martuja,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Worst experience Ive ever had!
Being honest, the worst experience Ive ever had.
It was actually comical. It took 3 weeks of back and forth 3 sim cards sent to me, The support was horrendous all done on messenger with 10 - 20 minute pauses between chatting! Only when I cracked and said I want to cancel and be refunded did they sort the problem! I honestly dont feel comfortable being with voxi currently. I guess you get what you pay for its a lot cheaper for same deal as vodafone, but to be honest I would rather pay more and have better support!
Also just had issues signing into voxi account and am currently locked out lol.
In summary I wouldnt recommend to anyone and feel like Ive made a big mistake!
Have to give them the benefit of the doubt as I am now a reluctant member!
20 April 2026
Unprompted review
Reply from VOXI Mobile
Hello there,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
James resolved my query and was very…
James resolved my query and was very patient through security
14 May 2026
Unprompted review
Reply from VOXI Mobile
Hey Tom,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I’ve been a VOXI customer for a few…
I’ve been a VOXI customer for a few years now. Absolutely delighted with my package
14 May 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
roaming trouble
in the past it was really difficult due the AI chat bot to resolve my issue but the current agent helps me a lot and sort it and find a solution with my problem , faster than an AI chat bot
14 May 2026
Unprompted review
Reply from VOXI Mobile
Hey Panos,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Urmi was great helping me
chatted with robot at first. But then passed me over to a person . and Urmi helped me to answer my quries
13 May 2026
Unprompted review
Reply from VOXI Mobile
Hey GB,
Thanks for the lovely review and fantastic support for Urmi
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Worst customer service I have ever…
Worst customer service I have ever experienced. I have attempted now to contact them on several occasions in relation to an order. Firstly tired the online chat where I constantly had to repeat myself as they did not take the time to read the information. Also they seemed to terminate the chat suddenly therefore having to go through the same process again and again. Very frustrating. When I then tried to contact via telephone it took over 30 minutes for the handler to find my order and following this I was told to ring back tomorrow. I requested if someone within the correct department could ring me back given the number of unsatisfactory attempts already experienced. This was not facilitated and I can only assume I will have another frustrating attempt tomorrow.
13 May 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
I am really sorry to hear about the experience you’ve had while trying to get support with your order, I completely understand how frustrating this must have been for you.
I appreciate you taking the time to explain what has happened, and it’s certainly not the level of service we aim to provide. Repeating yourself on Live Chat and experiencing unexpected disconnections can be very frustrating, especially when you’re trying to resolve something important. I also understand how disappointing it must have been to wait over 30 minutes on the phone, only to be asked to call back again the next day without a resolution or a callback being arranged.
This is not the seamless experience we want for our customers, and your feedback is really important in helping us improve.
If you still need help with your order, I’d strongly recommend reaching out to our team again via LiveChat here: vodafone.uk/2LCJiTm or by calling 0333 304 0191, so they can pick this up and work towards a resolution for you as quickly as possible.
If you would prefer for this to be raised as an official complaint due to the experience you’ve had so far, please reach out to our Social Media team on Facebook at vodafone.uk/2Fpnah2 so we can investigate this further and get it resolved for you.
Thanks,
Vodafone Social Media Team
Avoid at all costs
I just can't get over how terrible an experience being a user of Voxi Mobile is. They fail massively and everything is so long arduous and a fight to sort out any simple customer service issues. This time I need to update my payment details the only way to contact them is through their in account chat. However I can't even login to ask for help.
You need to get a One time password to do so, the issue is they don't send one. when you request it you get an error message saying it doesn't work. So that's that. There is NO Customer services. Throughout the 12 months or so I've used them any time customer service comes up there are huge issues. In all my years of phone networks they're easily the worst!
They really know how to make someone furious.
13 May 2026
Unprompted review
Reply from VOXI Mobile
Hey Matt,
We are really sorry, it sounds incredibly frustrating. We would like to help get this sorted and get you back into your account as quickly as possible. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Amazing assistance by gautam who helped…
Amazing assistance by gautam who helped me migrate my vodafone number over to voxi. Good communication and very fast
13 May 2026
Unprompted review
Reply from VOXI Mobile
Hey kimwa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Im still waiting on my sim
Im still waiting on my sim.
The login function doesnt work because OTP isnt connected to my number because this wasnt requested at the point of signing up. Gawd knows where that notification is going to.
Impossible to speak to anyone. The chat bot was experiencing technical issues so my chat was shut down.
Really not good enough.
Edit> Within 40mins of my review I get a reply (below) directing me to respond via another platform to resolve(!) Sadly I swallowed the bait and messaged them. ...to absolutely no response.
Still no sign of my sim and no meaningful response or help whatsoever. I'd look elsewhere and I will be cancelling this payment for non delivery of service.
13 May 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
We’re really sorry to hear about your experience — this definitely isn’t the level of service we aim to provide. We understand how frustrating it must be to be waiting for your SIM and not being able to access your account due to OTP issues.
We’re also sorry that you faced problems with our chat service while trying to get support. That’s certainly not the experience we want for our customers.
We’d really like to help get this sorted for you as quickly as possible. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Most of the time great service
Most of the time great service, Good value for money.
Just seems to be a lot of service work on the network in Gwent Wales. But over all good value for money.
9 May 2026
Unprompted review
Reply from VOXI Mobile
Hey Mark,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent value for money
Excellent value for money, excellent service, customer service second to none. Thank you Sarthak.
12 May 2026
Unprompted review
Reply from VOXI Mobile
Hey Steve,
Thanks for the lovely review and fantastic support for Sarthak.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service and good customer…
Very good service and good customer support.
12 May 2026
Unprompted review
Reply from VOXI Mobile
Hey Celina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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