I would like to mention Kaye Tinsley who was of enormous help to me in rectifying a mistake I had made whilst ordering a John Lewis gift card. She went above and beyond to make sure the correct inf... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super speedy service! I had been kindly gifted a voucher to spend with you, however had trouble having accessing with 2 step authenticator. After contacting your team, the item was still awai... See more
Company replied
Efficiency, speed and overall politeness. Ordered online vouchers. My mistake, added an incorrect letter to the email address and therefore they weren't received by the recipient. I emailed Argos and... See more
Company replied
My gift card voucher code was being sent to my US number instead of my UK number, so I was unable to access it. I called customer service, and Kaye Tinsley was phenomenal! She quickly sent me a PDF of... See more
Company replied
Company details
About Voucher Express
Written by the company
At Voucher Express, we make gifting easy, fast and rewarding.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
Contact info
Metcalfe House, 23H Kirkgate, , HG4 1PB, RIPON, United Kingdom
- 0371 384 5931
- info@voucherexpress.co.uk
- voucherexpress.co.uk
4.9
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
My request for an order cancellation…
My request for an order cancellation and refund was dealt with promptly and courteously. Many thanks to Abbie O'Brien's.
3 June 2026
Unprompted review
Reply from Voucher Express
We are so glad to hear your request was handled promptly.
Somehow I managed to double up on my…
Somehow I managed to double up on my order, I realized this had happened when I received a confirmation email, fortunately I was able to reply to the email and ask if the order could be amended.
Everyone who was involved was very helpful and kept me informed, I would like to thank William and Suzanne especially.
Many thanks
Keith
1 June 2026
Unprompted review
Reply from Voucher Express
We're so glad we could assist you with your order amendment. It's wonderful to know our team, especially those you mentioned, provided helpful support.
Had trouble accessing my John Lewis…
Had trouble accessing my John Lewis voucher so wrote to ask for help. Emma B replied extremely promptly and sorted the problem out immediately. Excellent service.
1 June 2026
Unprompted review
Reply from Voucher Express
We're so glad we could promptly resolve your voucher access issue. Thank you for sharing your positive experience with us!
Excellent customer service
Excellent customer service! Thank you Kaye Tinsley for all your help today.
1 June 2026
Unprompted review
Reply from Voucher Express
We're delighted you received excellent service.
John Lewis evoucher
Kay Tinsley responded quickly with my query.
It was solved immediately.
1 June 2026
Unprompted review
Reply from Voucher Express
We are pleased your query was handled quickly.
Thank you Kaye Tinsley
A big shout for Kaye Tinsley who resent my missing e voucher half an hour after I got in touch. Great customer service, thank you.
30 May 2026
Unprompted review
Reply from Voucher Express
We're so glad we could help you quickly. Thank you for sharing your positive experience with us!
Swift reply, good advice
Kaye Tinsley got back to me within 5mins having checked out my problem and giving clear advice. Very polite and helpful 😊
30 May 2026
Unprompted review
Reply from Voucher Express
We appreciate your positive feedback.
Excelllent service very efficient quick…
Excelllent service very efficient quick response
30 May 2026
Unprompted review
Reply from Voucher Express
We're glad you enjoyed your experience. Thank you for your kind words!
Abbie O'Brien
(Abbie O'Brien , quickly & efficiently resolved my query, thank you
29 May 2026
Unprompted review
Reply from Voucher Express
We are glad your query was resolved quickly and efficiently. We appreciate your feedback.
very swift and helpful response from…
very swift and helpful response from William
29 May 2026
Unprompted review
Reply from Voucher Express
We are so pleased to hear about your positive experience.
Excellent service by Abbie O'Brien....I…
Excellent service by Abbie O'Brien....I ordered an e-voucher however a griend had already purchased a B & Q giftcard so my e-gift not required - i had a speedy response to my problem, resolved without issue - thank you
28 May 2026
Unprompted review
Reply from Voucher Express
We are so pleased to hear about your positive experience with our service. We appreciate you sharing your feedback.
Very helpful problem sorted in a short…
Very helpful problem sorted in a short time
28 May 2026
Unprompted review
Reply from Voucher Express
We're happy to hear we could help so quickly. We appreciate your positive feedback.
Quick helpful fix
I had the fortune of Abbie O’Brien catching my email. I mad a mistake on an e-gift card and she was able to resolve it before the card was delivered.
26 May 2026
Unprompted review
Reply from Voucher Express
We are so happy to hear that we were able to resolve the e-gift card issue quickly for you.
Friendly and efficient.
I dealt with a very friendly and efficient woman, Abbie O'Brien. Thank you Abbie for dealing with my query so promptly!
26 May 2026
Unprompted review
Reply from Voucher Express
We're happy to hear we provided prompt and efficient help. We appreciate your positive feedback.
I have tried to spend the £5 voucher in…
I have tried to spend the £5 voucher in 2 3 shops Harvey nicks Morrisons and Halfords none would except It ??
Ken
25 May 2026
Unprompted review
Reply from Voucher Express
The VEX Gift Card will need to be redeemed online for the retailer of your choice. You can do that here: https://redeem.vexgiftcards.com/
If you would prefer to redeem your VEX Gift Card by telephone, please contact the Gift Card team on 0371 200 1254
Excellent customer support
Excellent customer support service from Kaye Tinsley, my query was answered and resolved almost immediately, very impressive
25 May 2026
Unprompted review
Reply from Voucher Express
We're happy to hear your query was resolved quickly. We appreciate your positive feedback.
I had an issue with obtaining a gift…
I had an issue with obtaining a gift card I was sent via email.
After ringing the customer service number I was promptly put through to Kaye Tinsley.
She very kindly and efficiently resolved this issue in a matter of minutes. Fantastic customer service 👏
25 May 2026
Unprompted review
Reply from Voucher Express
We're delighted to hear that our team was able to resolve your gift card issue. Thank you for your kind words about our customer service.
Laurence was very friendly and helpful.
22 May 2026
Unprompted review
Reply from Voucher Express
We are glad you had a positive experience. We appreciate your kind words.
very good Customer Service
I couldn't see my e-gift card on my phone, so I rang for help and spoke to Kaye Tinsley. Within minutes she had located it, and emailed it to me straight away. Your Customer Service is brilliant, and thank you Kaye for your immediate response in sorting out my problem.
June
23 May 2026
Unprompted review
Reply from Voucher Express
We appreciate your review.
I had a problem with a voucher not…
I had a problem with a voucher not loading and spoke to a lovely lady named Kaye Tinsley who helped me. She sorted the issue very quickly and explained I would get a download of the voucher within 5 minutes, which I did. Lovely service, thank you.
22 May 2026
Unprompted review
Reply from Voucher Express
Thank you for sharing your positive experience!
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