Voucher Express Reviews 

Excellent customer service and very fast communication. Kaye Tinsley was exceptional at helping me with my query and giving me updates, she definitely deserves some kind of bonus. Thank you ❤️

Suzanne (from the voucher services customers team) was very helpful and prompt. Excellent customer care - thank you. She was able to offer a solution straight away and give me an alternative option if the first one didn't work.

There was a problem with my first order going through so I repeated it only to discover that the first order had gone through. I rang and spoke to Kaye Tinsley who was incredibly helpful sorted the problem immediately. When I had a further query she responded immediately. Kaye gave excellent customer service

Kaye Tinsley helped me very quickly by providing the exact solution to my issue! It was the fastest and most efficient customer service one can expect (and on the weekend).

John Lewis are always excellent and in this instance their customer services via Voucher Express was very efficient - I had an issue that was resolved literally within a few minutes. Kaye Tinsley helped sort out for me. Highly recommended!

Kaye Tinsley dealt with my query quickly and effectively. She solved it within five minutes and was pleasant to deal with throughout. Very nice interaction and excellent customer service. Very happy customer :)

I hadn't claimed a voucher bought for me in months and thought it might be tricky. But Kaye Tinsley came back to me within 30 mins and it was all sorted. V smooth when I expected it to be a bit tricky, v pleasant surprise!

Kaye was so helpful to deal with. She was quick to respond and went above and beyond to make sure I was getting all my questions answered. Much appreciate her efficiency and willingness to assist.

A big thank you to Becky for all her help in resolving my enquiry so quickly and for keeping me posted throughout. Very grateful and satisfied with the service she provided.

Abbie O’Brien had my issue resolved by email first thing in the morning, before the phone lines had even opened. I am delighted with the incredibly speedy and efficient customer care. Thank you Abbie

Kaye Tinsley was really helpful solving my enquiry quickly. I emailed on a Friday evening and had it resolved by the next morning which I was really pleased with. Really polite and friendly too. Thanks! ☺️

Great prompt service in response to a missing card. Maisie was super professional and dealt with the issue with ease. Will use the platform again.

I entered the wrong email address when ordering a halford gift voucher for my son! I emailed to see if it could be amended, thinking that it probably couldn’t. Kaye Tinsley emailed straight back, had found my order and redirected it to the correct email! I was so grateful! Such a quick response to a mistake entirely of my own doing! 😣😂 brilliant service

Had a query about gift card not being delivered. A lovely lady called Kaye Tinsley quickly resolved this issue for me and arranged a replacement to be sent out same day. Very helpful!! Thanks again Kaye x

Huge thanks go to Kaye this morning for her fantastic Customer Service. She resolved an error on my part having entered the incorrect amount for a voucher that I need by the weekend. Efficient, helpful and friendly. So grateful!

I had a problem with downloading my voucher through email and contacted them for some help. I spoke to a lovely woman Kaye Tinsley. She had my issue resolved within minutes . Really helpful.

I realised I had provided the wrong email address for an egift card. I contacted Customer Services not sure what thry could do. I hsd a speedy response from Abbie O'Brien who had solved the problem. Really good customer service.

I dealt with Kaye Tinsley and from the initial contact through email she was very professional and helpful and friendly - I felt she even went the extra "mile" to resolve the issue in no time at all. Was a pleasure to deal with Kaye.

So helpful, went above and beyond to make sure I was helped in every way. Also extremely friendly.

I emailed the Voucher Express team about a lost John Lewis e-gift card at 13:06 and received the reply at 13:13 from Emma B, she had located the gift card order and had re-issued the link to the voucher. If that is not first class Customer Service I don't know what it could be. I can see why John Lewis us the company. Many thanks again Emma B. Tracey