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Vonder Reviews 

658
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and highly responsive, with property managers often going above and beyond to efficiently resolve issues. Many appreciate convenient property locations with easy access to transport and amenities, and describe buildings as well-maintained with comfortable living spaces. However, some customers noted significant dissatisfaction with maintenance, reporting issues like broken lights, non-functional lifts, and power outages not promptly addressed. A few others also felt communication was poor, with emails and calls often unanswered, leading to frustrating experiences and property cleanliness concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

People report ambiguous experiences with service, with many praising the outstanding and immaculate service,... See more

Facilities

Consumers find facilities to be ambiguous, with some reviewers praising the cleanliness and maintenance of... See more

Location

Reviewers highlight positive aspects of location, with many customers praising the excellent and convenient... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers praising the prompt, clear,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Building overall is nice, good amenities, everything you need! security could be increased though. The management team is really kind and helpful, Tida was my property manager whilst I was there, an... See more

Company replied

Rated 5 out of 5 stars

I've been living in Vonder for a year now and really love the experience, I would really recommend this place for anyone looking for housing and open to meeting cool people. The staff has been great a... See more

Company replied

Rated 5 out of 5 stars

I had a great stay at Vonder Wembley and would definitely recommend it. Aggie took amazing care of us from the start, communication was easy, quick and very friendly. She made everything feel smooth... See more

Company replied

Rated 5 out of 5 stars

Working with Ty at the Stevenage site is always a pleasure. He is professional, reliable, and very good at his job. Ty consistently goes above and beyond to be helpful and is an excellent letting agen... See more

Company replied


Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Vacation Home Rental Agency

Written by the company

Vonder is a tech-enabled, extended-stay lifestyle platform that redefines modern living by offering beautifully designed spaces prioritising experiences within a vibrant community. Tailored for digital nomads and young professionals, Vonder transforms long-term residential living by providing a home away from home while fostering connections and encouraging urban exploration. Our Vonder App enhances convenience and community engagement, connecting members with local cultures and adventures.

Vonder

Written by the company

Modern Living, Reinvented.
Discover our beautifully designed homes and vibrant communities around the world.

Contact info

4.2

Great

TrustScore 4 out of 5

658 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(658)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I experienced a very smooth and safe…

I experienced a very smooth and safe transition when moving to my new flat. The staff is very cooperative, kind, and supportive. In a nutshell, I have received great service.
This company is also well in communication.

20 March 2025
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Reply from Vonder

Hello,
Happy to hear your move went well! We appreciate your feedback.

Rated 3 out of 5 stars

The reception staff are unavailable

The reception staff are always taking long breaks lasting hours during the night shift. Especially Nico. The fire alarm rings frequently, even sometimes in the middle of the night! The room itself is good, A bigger sink would be a big plus as washing the dishes in the small sink is a nightmare.

18 February 2025
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Reply from Vonder

Hey Mo,

We appreciate your feedback. Our team does its best to be available at all times, but there are moments, especially during the night, when our night shift staff patrols the building. There are also situations that we cannot predict, but any absences are always brief. During these times, we have CCTV in operation for additional safety.

Regarding the fire alarm, it is a safety feature designed to activate if there is excessive smoke, such as when something is cooking, smoking etc. Unfortunately, we cannot control this, as it is in place to ensure safety in case of an emergency.

Noted about the sink—we understand how a larger one could be more convenient.

Thanks for sharing your thoughts!

Rated 5 out of 5 stars

Better service at faster time

The service is awesome they replied my every mails within a minute, and I have been their apartment, no problems occured in my 8 month stays, I look forward to book an apartment with them.

14 March 2025
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Reply from Vonder

Hello Fawas,
Thank you for your feedback. We're glad you had a smooth stay and that our team was responsive.

Rated 5 out of 5 stars

Helpful staff

The overall environment was really pleasant loved how the staff here treats you soo well sorcha, aggie and eitam all really great people. Loved the experience over at Vounder Wembley.

14 March 2025
Unprompted review
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Reply from Vonder

Hello,
Thank you for sharing your experience. It’s great to hear that Sorcha, Aggie, and Eitam made a positive impression during your stay at Vonder Wembley.

Rated 5 out of 5 stars

Great experience

Great experience. Aggie has been so great helpful and kind too!

14 March 2025
Unprompted review
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Reply from Vonder

Hello Yumi
We appreciate your feedback. It's great to hear you had a great experience, and we're glad Aggie could make a positive impact during your stay!

Rated 1 out of 5 stars

I have responded to the previous answer in my review.

Wow. Just wow. I must have completely misunderstood what it means to live in a residential building. I thought I was paying for a safe and secure home, but apparently, the real goal here is to turn the place into a budget version of a social club. My bad! Clearly, I should be more appreciative of the free pizza nights while dealing with broken doors, strangers coming and going like it’s a hotel, and residents sleeping on couches in common areas because that’s just normal in a building like this, right?

Just so we’re clear: the issue here is not Guy—despite your desperate attempt to make this about him. My concerns are about:
1. The building turning into an Airbnb hub, with unknown people constantly coming in and out. I’m not interested in “networking” with random short-term guests who don’t respect the place, fight in the halls, or refuse to leave and threat the concierge and myself. Until I called the police to take action as she was not registered on the system.
2. Safety concerns that only seem to be addressed after public complaints. What a magical coincidence that the front door was finally fixed right after my review. Almost like it wasn’t a priority until it was embarrassing for management.
3. People sleeping on couches in common areas—happened three times this week alone, as I’ve shown in my attached pictures (goggle review). But sure, let’s focus on community spirit instead (pizza free, brunch free, yoga free and so on). As Maria Antonieta used to say to her French people: "give them brioche!!!”
4. Serious maintenance issues being ignored. Should we talk about the resident who has been without water for a month while management does absolutely nothing? Or is free brunch supposed to make up for that too?
5. The complete lack of communication. We have asked for a resident meeting multiple times. Why is management refusing to meet with us? Why do emails go unanswered for months, yet suddenly, when I leave a review, I get a generic, copy-paste response?

And now, to top it all off, you have the audacity to act "surprised" by my feedback asking me to write directly to your email instead of going public?—as if these issues somehow don’t exist because you ignored them long enough? As if I was just supposed to be grateful for whatever crumbs of attention management decides to throw at us?

Since reviews seem to be the only way to get a response, don’t worry—I’ll keep writing them. Over and over again. Until you stop treating this building like a glorified Airbnb and start treating it like the home residents actually pay for.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Omri was fantastic and really helpful…

Omri was fantastic and really helpful with our viewing and progressing with making an offer on a property.

13 March 2025
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Reply from Vonder

Hi Kalin,

Thank you for your kind words! We're glad to hear you had a great experience. Wishing you all the best with your new home!

Rated 5 out of 5 stars

Great viewing with the build manager in parkside

I had a viewing this week in the parkside site.
To be honest, it is a very impressive buildng and I am moving in next week thank to Guy, the manager of the building who runs the viewing for me.
He is so kind and professional, explains me everything for the little details and he was so patient with me and partner.
More over, he is so responsive also after his work hours (I assume, as we communicated at like midnight haha)
Any way I just wanted to big him up and recommend about this site!!!

6 March 2025
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Reply from Vonder

Hey Anna,

We’re really happy to hear you had a great experience and are satisfied with our team. We’ll be sure to pass your feedback on to Guy. Wishing you a smooth move next week!

Rated 5 out of 5 stars

Aggie is always smiling

I am living in Vonder Parkside and I love this place! Cool events, brand new amenities! Aggie is always in a positive mood and happy to talk! The team is amazing and can’t wait for the rooftop events!

6 March 2025
Unprompted review
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Reply from Vonder

Hi Xavier, thanks so much for the kind words! We're so glad you're enjoying Vonder Parkside and all the events. Thank you for being part of our community – we can’t wait to see you at the rooftop events!

Rated 5 out of 5 stars

am very satisfied with this company

am very satisfied with this company, and the most important factor in renting this house was Mr. Joseph. On the first day, he patiently presented the house, and I can say that he is very professional in his work.

1 March 2025
Unprompted review
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Reply from Vonder

Hi Mozhgan, thank you for the lovely review! We're so glad to hear you're satisfied with the company and your new home. We’ll be sure to pass along your compliments to Joseph – he’s an asset to the team. Thanks again for choosing us.

Rated 5 out of 5 stars

Great management in Vonder Parkside

I made a party in the building for 20-30 people in the communal area for my birthday.
Guy, our building manager helped me to organise everything properly, and more over, he was available even when he was off work, to help me to set up the cinema room when we wanted to watch a movie all together.
Very efficient and appreciates. Great staff

3 March 2025
Unprompted review
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Reply from Vonder

Hi Martha, thank you for the great feedback! We’re so happy to hear your birthday party went well and that Guy was able to help with everything, even outside of work hours. We really appreciate you sharing your experience and are glad to have you as part of the community!

Rated 5 out of 5 stars

Guy Ofri is a great building manager

I moved to the building four years ago
And in the last year The management company been changed. Finally!!
and our new building manager (Guy) came and took over the building perfectly. He organized amazing events and I really enjoy the yoga classes.
Our roof terrace is very nice big and peaceful.
Very recommended!

5 February 2025
Unprompted review
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Reply from Vonder

Thank you so much for the wonderful review! We're thrilled to hear you're enjoying everything as well as all the events and yoga classes. It's great to know the roof terrace has been a peaceful spot for you. Thanks for recommending us!

Rated 5 out of 5 stars

The whole team was amazing but I…

The whole team was amazing but I highlight Omri Kanfi did an excellent job, very polite, attentive, kind, friendly.

28 February 2025
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Reply from Vonder

Hey Maria
Thank you for your kind words! It's fantastic to know that our staff have met your expectations. We're always here to help!

Rated 5 out of 5 stars

Vonder Crawley

Omri was really helpful throughout the process and helped us to find the right fit for our needs. The property has good facilities and is in a great location close to town.

28 February 2025
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Reply from Vonder

Dear Adam, we appreciate your positive feedback about your experience with Vonder! Glad to hear our team could assist you! Great to know you're enjoying the location and facilities.

Rated 5 out of 5 stars

Warm Welcome

I was warmly welcomed by Omri, he was knowledgeable, friendly, patient and positive. I felt valued and very comfortable immediately in the property.

28 February 2025
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Reply from Vonder

Hey Barry, sounds like Omri provided a fantastic experience! We're glad you felt comfortable and valued from the start. Thanks for choosing us!

Rated 5 out of 5 stars

Friendly, timely service

Went for a viewing, and the viewing agent Omri was very friendly and answered all the questions I had.

28 February 2025
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Reply from Vonder

It’s good to hear that Omri was helpful and friendly during your viewing. Our team is always ready to assist with any questions. Thank you!

Rated 4 out of 5 stars

Great and smooth, but large delays in communication

It was quite difficult to get hold of anyone at first, then while signing it went all quick, but afterwards a lot of questions would take days to be answered if at all. Otherwise, the process was very easy and smooth.

21 February 2025
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Reply from Vonder

Dear Maja
Thanks for the feedback! We’re glad the process was smooth overall, and we’ll work on improving communication times to make sure your questions are answered faster in the future. Thanks for letting us know!

Rated 5 out of 5 stars

My stay at Vonder Claritha Bernhardt…

My stay at Vonder Claritha Bernhardt Str. has been very pleasant. The Service has always been great and on time. Overall i had a very good experience and i would visit again any time.

Thank you again for the pleasant stay.

18 February 2025
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Reply from Vonder

Hello!
Thank you for your kind words! We're happy to hear you had a great experience at Vonder and would love to welcome you back anytime.

Rated 5 out of 5 stars

Overall great experience

Overall great experience, the people I was in contact with have been kind open and friendly, special thanks to Omri for helping me in sorting out a miscommunication and salvaging a great deal on my flat

26 February 2025
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Reply from Vonder

Hey Francesco!
Thank you for sharing your feedback! We're so glad to hear you had a great experience. Omri will be happy to know he helped make things right and secure a deal for you! Thanks for choosing us!

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