lack of transparency and communication
I had an appointment with Alexandra Belyak. I arrived on time but waited for about half an hour without any attention. Afterward, the car was serviced quickly, and Alexandra was polite. Since then, for the past week and a half, I have been unable to receive any information about my car's status. I've been told that only Alexandra can tell me the status after multiple calls, but she doesn't respond. I've only received one response to multiple WhatsApp messages — "in the middle of next week". But when that time arrived, Alexandra hasn't responded again. Scheduling my appointments and getting information is completely impossible — I'm wasting time calling, messaging, and waiting with music playing on my phone, but I have no information about my car.
Finally, my car was repaired, and the quality of the work is good. The only issue was the lack of transparency and communication.