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Volcano Coffee Works Reviews 846

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly highlighting the delicious and fresh coffee. Many consumers appreciate the variety of blends available, with several mentioning specific favorites and the appealing flavor profiles. The ordering process is frequently described as simple and straightforward, and the delivery service is often noted for its promptness and efficiency. However, some customers experienced issues with delivery, noting delays or problems with tracking information. A few reviewers also mentioned dissatisfaction with the resealable nature of the packaging, especially for larger bags, and a small number found certain coffee blends to be either too acidic or not matching the advertised strength.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and taste of the coffee,... See more

Quality

Consumers find quality to be positive, often praising the fresh aroma, rich taste, and depth of flavor in the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speedy and prompt delivery,... See more

Order

Reviewers highlight positive aspects of their orders. Many customers express satisfaction with the ordering... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently describe the service as... See more

Based on these reviews

Rated 5 out of 5 stars

Got the house blend we don’t often stray from 200 degrees coffee as nothing has ever compared although tried so many brands. Quick delivery and amazing coffee really happy with this one and it will be... See more

Company replied

Rated 5 out of 5 stars

Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engag... See more

Company replied

Rated 5 out of 5 stars

My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my f... See more

Company replied

Rated 5 out of 5 stars

I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Shop
  3. Coffee Store

About Volcano Coffee Works

Written by the company



Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.

Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment

Our Taste Guarantee

Love it or your money back

We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

846 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great coffee beans

Great coffee beans, fit the described flavour profile. Nice compact packaging and no issues with delivery.

I bought a bundle with a great discount for first time buyers, but will definitely buy again.

14 May 2025
Unprompted review
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Reply from Volcano Coffee Works

Thanks so much for your review, Louise! We're thrilled you enjoyed the beans and the first-time buyer bundle. Happy brewing! :)

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good tasting coffee

21 May 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you for your review, Craig! We're glad to hear you had a great experience with our delivery and product. Happy brewing!!

Rated 5 out of 5 stars

Delicious & amazing smelling coffee

Have made 3 orders so far

My first order was Easter so ordered the 2 Easter limited edition coffees. I absolutely loved the chocolate honeycomb coffee that I ordered a kilo bag before it went away. My friend really enjoyed the hot cross coffee as a filter / cold brew

Honeycomb - Good crema and lovely smooth tasting coffee - I’m a latte drinker and recently had to go sugar free which has been a challenge. But no issues with taste since omitting syrups. No bitterness. Smell on opening the bag was amazing

Currently have the summer limited edition. It’s also a good coffee but not as good as the honeycomb imo. Have had as iced latte and my friend enjoyed as a cold brew. Still to try as hot latte

Need to try other coffees but going by what we have had so far I expect to be good too. There’s a few we would like to try

I do have one criticism - packaging is really nice but would like if bags could be resealable- especially on the larger 1kg bags to make it easier to keep the beans fresh

Ps plz bring back the honeycomb Easter coffee

21 May 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you so much for the kind words, Kimmy! We're glad you and your friend have been enjoying the limited edition coffees, especially the Honeycomb (we miss it too!) We’ll pass on your note about the packaging, and if you haven't already, you've got to try our latest Tiramisu coffee - it is an absolute treat!

Rated 5 out of 5 stars

Got the house blend we don’t often…

Got the house blend we don’t often stray from 200 degrees coffee as nothing has ever compared although tried so many brands. Quick delivery and amazing coffee really happy with this one and it will be nice to add a bit of variation in, new staple ❤️ thanks guys

8 May 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you so much for your kind words, Alana! We're so happy to hear you love the House Blend as much as we do — and great to know it arrived quickly. We’re delighted to be part of your coffee rotation. Happy brewing!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, quality coffee.

22 April 2025
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Reply from Volcano Coffee Works

Thank you for your review, John! Glad you enjoyed the coffee and the speedy delivery! Happy Brewing :)

Rated 5 out of 5 stars

Excellent coffee ⭐️

Was pleasantly surprised at how good this coffee was. The firehouse is my favourite so far but I look forward to trying the whole range. Highly recommend ⭐

17 March 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you so much for your kind words, Karen! Good to hear you loved the Firehouse.We can't wait to hear what you think about the rest of the range. Happy brewing!

Rated 1 out of 5 stars

Bad customer service

My order didn’t meet expectations as there were discrepancies in the item. Despite this, Volcano required me to cover the return postage cost in order to exchange the items.

27 February 2025
Unprompted review
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Reply from Volcano Coffee Works

Hi Damien, we're really sorry to hear you weren't happy with our support here. As we mentioned in the original email, the two cups you purchased are handmade and we do mention that they will differ in size, shape and colour when purchasing the items. We'd of course like to make it up to you so do please reply to us in the original email so we can get this sorted for you. Speak soon, Sonya.

Rated 5 out of 5 stars

Excellent espresso

Really delicious blend and great service. Thank you!

19 February 2025
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Reply from Volcano Coffee Works

Thank you for the review Cat, and we're glad to hear you enjoyed the coffee! :)

Rated 5 out of 5 stars

Fantastic coffee

Fantastic tasting coffee with fast delivery. Will definitely be buying more.

11 February 2025
Unprompted review
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Reply from Volcano Coffee Works

Thanks so much for your review, Adam! Glad to hear you love the coffee! :)

Rated 4 out of 5 stars

Great coffee

Web site easy to navigate and explains where the different coffees originate and easy to set up subscription. Order delivered on 3rd day. No problem. And great tasting coffee

24 January 2025
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Reply from Volcano Coffee Works

Thank you for your great review, Stuart! We're glad you found the website easy to navigate and enjoyed the coffee!

Rated 5 out of 5 stars

Great products

Great products. I’m so happy that I can enjoy a nice coffee at home😊

23 January 2025
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Reply from Volcano Coffee Works

Thank you for your kind words and a lovely review! Happy brewing! :)

Rated 5 out of 5 stars

Great coffee

Consistently great tasting coffee.

23 January 2025
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Reply from Volcano Coffee Works

Thank you for your review, Darren! We're glad to hear you enjoy our coffee! :)

Rated 5 out of 5 stars

Not disappointed

We have recently returned from New Zealand. Our immediate thoughts were to return to ordering from Volcano as we did a few years ago. We have not been disappointed as our first order has been smoothly transported to Cumbria. Even better, the Mount Blend we ordered tastes great and prepares us for the day ahead. We were nervous as our New Zealand coffee supplier was a high standard to beat. We will be ordering all our coffee from Volcano.

22 January 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you for your wonderful review, Rob! We're thrilled to hear that Mount Blend met your high expectations. Happy brewing :)

Rated 5 out of 5 stars

Excellent coffee

17 January 2025
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Thank you for the review! It's great to hear that you love the coffee. Happy brewing!

Rated 5 out of 5 stars

Coffee arrived as expected and smells great

Coffee arrived as expected and smells great.

Assume this will be the same excellent coffee it always has been

thanks

10 January 2025
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Thank you so much for your review! I hope you enjoy the coffee—happy brewing! :)

Rated 5 out of 5 stars

I am a regular customer

I am a regular customer, and I subscribed to their coffee beans every month. I subscribed because I enjoy their coffee beans because I don't end up having a lingering after taste.
If you love coffee fresh from your bean to cup coffee machine, then please try it, I truly recommend it.
:-)

23 December 2024
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Thanks so much for your amazing review and your continued support! We're so happy to hear you love our coffee and that it’s the perfect match for your bean to cup machine. It really means a lot to us! Happy brewing! :)

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