Vokera Ireland Reviews 

210
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the engineers for their professionalism, extensive knowledge, efficiency in resolving issues, and helpful advice. Many also highlight the staff's pleasant demeanor and excellent communication. The overall service is frequently described as excellent, with consumers appreciating the prompt and thorough approach. Office staff are also commended for their helpfulness and clear communication regarding scheduling. Reviewers frequently mention the punctuality of engineers, who consistently arrive as scheduled. Many customers also appreciate the long-term reliability and consistent quality of service. This ongoing positive experience reinforces the company's commitment to excellent service.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism and efficiency of... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting great communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You're engineer called to us today Brian was his name, a gentlemen to say the least, what ever your paying him it's not enough! Highly recommend him, there's nothing he doesn't know about his profess... See more

Rated 5 out of 5 stars

Brian was extremely friendly, professional, and clearly knew his stuff. He explained what was being fixed, replaced several parts on the spot, and stuck to the agreed fixed price. We also really appre... See more

Rated 5 out of 5 stars

Margret and Mary amazing in scheduling us in at such a late request. Always willing to help and ensured we got Bolier sorted before Christmas. Much appreciated. Would highly recommend this company as... See more

Rated 5 out of 5 stars

Brian the engineer did a very thorough job and left no stone unturned to diagnosis exactly what was wrong with boiler. He's a very pleasant man to deal with and would highly recommend him. And Mary wa... See more


Company details

  1. Home & Garden

Information provided by various external sources

Vokèra by Riello has been providing heating and hot water solutions for over 35 years. The range today includes domestic gas boilers (combi, system and open vent), gas water heaters and commercial heating solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(210)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brian fixed our boiler

Brian fixed our boiler, he figured out what the problem straight away, showed me what the issue was and replaced the part. He was very friendly, quick and professional. A job very well done and I'll get him back in the future.

23 November 2022
Unprompted review
Rated 5 out of 5 stars

Chris was great

Chris was great. Very accommodating with his time on his visit and worked through all the issues with the boiler.
A very valuable member of your team.

Thank you.

14 November 2022
Unprompted review
Rated 5 out of 5 stars

Volkera’s engineer - Chris

Volkera’s engineer - Chris - visited my apartment and spent hours getting his assessment right. He was rigorous, methodical, and his attention to detail was second to none. He was very focused on getting my heating system up and running, and really went above and beyond the call of duty. I would have no hesitation in recommending Volkera, and Chris, to anyone. A great service, and well worth the 5 stars.

7 November 2022
Unprompted review
Rated 5 out of 5 stars

Chris called

Chris called , as arranged, to fix my boiler yesterday.
He was most efficient and had the system up and running in no time at all. In addition, he gave very useful information on the efficient use of the boiler and the radiator service to improve the heating throughout the house. I have no hesitation in recommending Vokera and their super staff to aspiring clients.

2 November 2022
Unprompted review
Rated 5 out of 5 stars

Finally got the professionals

I chose Vokera to repair my Vokera boiler following a series of failed attempts by other boiler maintenance people.

I was pleased with the structured professional approach taken by the company particularly Margaret in the office and Phil, the engineer that performed the work.

John

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Gas boiler fixed

Chris fixed our boiled last week and it's as good as new ever since. Chris fixed it no time at all, he figured out what the problem straight away,showed us what the issue was and replaced the part. He was friendly, quick and very professional. A job very well done and I'll get him back in the future without hesitation.

19 September 2022
Unprompted review
Rated 5 out of 5 stars

I had Dan from Volkera today to service…

I had Dan from Volkera today to service and fix my boiler. He rang me and gave 2 hours notice of when he would arrive.
He was very neat in his appearance and very courteous.
He fixed everything and I would be very happy to have him service the boiler again

29 September 2022
Unprompted review
Rated 5 out of 5 stars

An extremely positive experience

Such a positive experience dealing with Anita on the phone - she knew so much I almost asked her to come out to attend to my boiler issue. Boiler expert Brian Tyndall then came out and was impressively diligent. He sorted out all the various issues I was having and really went that extra mile as I had quite a lot of queries. Everything has been left in perfect order and it was all handled efficiently and pleasantly.

20 January 2022
Unprompted review
Rated 5 out of 5 stars

Professional, attentive and friendly service

I have had to contact Vokera a number of times in the last two weeks in relation to boiler issues and I have been very impressed and pleased with the level of service that I have received, both from their office team (Danielle) and their service engineers (Brian). They were attentive, professional, friendly and both very good at their jobs - I felt they both went above and beyond their duty to ensure that I was being looked after - and for that I’m very grateful and would recommend.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Strong recommend Vokera

Strong recommend Vokera. From front line representative to engineer, they are very professional and willing to help. Thanks again !

7 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service - highly recommended

At every point Vokera staff pulled out all the stops to get our hot water and heating system quickly back up and running. We have a special needs child and life without running hot water was extremely difficult. Danielle and Mary in the bookings office worked hard to get an engineer to us quickly. Then Michael the engineer was excellent and extremely thorough. It made all the difference to have a Vokera specialist engineer to fix and service our boiler system. Very impressed by the quality of the service.

2 September 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Delighted to see Brian return to service our boiler this year - very personable and professional - outlining gentle improvements we will now consider. Anita and Danielle on the admin side ensured everything was well organised. Highly recommended !

24 August 2021
Unprompted review
Rated 5 out of 5 stars

Good quality workmanship

Good quality workmanship , and Dan the engineer was friendly and informative.....
Good value too ...
Would recommend strongly if you have a Vokera boiler in trouble ...

11 December 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look