I have suffered with too much wax in my ears for a very long time. They were syringed at my doctor’s surgery but were unable to remove the wax. My daughter suggested I go private with Vivona and they... See more
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Review summary
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I’d had a problem with my right ear for 10 days prior to appt. Staff were punctual & friendly throughout explaining process. Treatment was quick & painless. And gave me back hearing in my ear whic... See more
Company replied
Naomi was absolutely absolutely brilliant very kind caring, explained everything I was very nervous she was kind gentle had plenty of time for me, I would definitely recommend her to everyone.... she... See more
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The lady who helped me was fantastic, she explained the whole process both before and as she was doing it. Was very gentle and provided great information for after care! Would highly recommend.
Company replied
Company details
Written by the company
Vivona Earcare is an ear clinic specialising in microsuction earwax removal. We take pride in providing immaculate customer service and high quality care.
Contact info
Interchange, 81-85 Station Road, CR0 2RD, Croydon, United Kingdom
- 0203 488 3824
- info@vivonaearcare.com
- vivonaearcare.com
4.9
Excellent
617 reviews
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Hasn’t replied to negative reviews
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They explained thoroughly the process…
They explained thoroughly the process while keeping you comfortable
22 October 2024
Reply from Vivona Earcare
John, thank you for your 5 star review!
We are happy that you felt comfortable during your appointment and we always like to explain our procedure before carrying it out.
We wish you all the best for the future!
Professional 5 stars service solving customers’ earwax issues perfectly
Wonderful experience! Excellent service and very gentle all the way through! Understand customers’ needs and concerns thoroughly. Clear explanation and smooth process. Definitely highly recommend to enjoy this service here for solving earwax and ear blockage issues.
26 October 2024
Reply from Vivona Earcare
Venus, thank you for your amazing 5 star review!
We are overjoyed that you had a wonderful experience. We always like to take the time and explain the our procedure before doing it. Thank you for recommending our service to others.
We wish you all the best for the future!
Reply from Vivona Earcare
Ian thank you for your 5 star review we are happy that you found our service to be quick and efficient!
We wish you all the best for the future!
Good, friendly service
Good, friendly service. Fully informative. Straightforward process.
24 October 2024
Reply from Vivona Earcare
Thank you for for your wonderful 5 star review!
We are happy you enjoyed our service and that you found it to be Informative and Straightforward.
We wish you all the best for the future!
Amazing I like the place help me alot I…
Amazing I like the place help me alot I bean there after 3days my ears are totally good
15 October 2024
Reply from Vivona Earcare
Jose, thank you for your 5 star review"
We are overjoyed to read that you found our service to be amazing! We are also happy to read that your ears are good again.
We wish you all the best for the future!
Exceptional Service
My ears had been blocked for nearly 10 days. I am due to fly to Canada on Wednesday 23rd October for my grandniece's wedding. I was overjoyed to get a same day appointment for 2.00 pm at Vivona Earcare yesterday at Bromley and was welcomed by John, the ear specialist who explained the microsuction procedure step by step. John you are very professional, knowledgeable and extremely thorough. You resolved my ear wax issue and I can now hear very well. Thank you so much John.
19 October 2024
Unprompted review
Reply from Vivona Earcare
Raymond! thank you for your amazing 5 star review!
We are happy to read that you enjoyed your appointment with us we always like to offer same day appointments when possible. We are overjoyed that your ear wax problem has been resolved and we hope you have a wonderful time in Canada.
We wish you all the best for the future!
Excellent service
John was very friendly. He explained everything very clearly and had a good sense of humour.
My daughters ears were syringed well, before and after photos were taken and aftercare advice given.
15 October 2024
Reply from Vivona Earcare
Claire, Thank you for your wonderful review, We are so happy you and your daughter had a positive experience here with us, we're overjoyed your daughter was put as ease during her procedure, and that your clinician John explained everything along the way, this is the best news we could hope for, wishing you all the best for the future.
Be The Best
I feel that your company's staff are highly skilled and have a sincere attitude towards their work. They are polite and patient in explaining the surgical procedures to their customers, so I will definitely recommend your company's services to my relatives and friends.
24 September 2024
Reply from Vivona Earcare
Dennis, thank you for your amazing 5 star review!
We are overjoyed to read that you enjoyed your appointment with our staff, we always strive to make everyone feel confutable and provide the best service that we can.
Thank you for recommending our service to others.
We wish you all the best for the future!
Reply from Vivona Earcare
Russell, Thank you so much for your 5 star review! we are so happy you had a great experience here with us, thank you also for your kind recommendation, wishing you all the best for the future!
Excellent service as usual
Excellent service as usual. Everything clearly explained on arrival. Careful and meticulous procedure done with care.
13 September 2024
Reply from Vivona Earcare
Lee, thanks so much for your lovely review, it was a pleasure to have you back in the clinic, we are so happy you had an excellent service here with us and that your clinician was careful and meticulous, this is the best news we could hope for, Wishing you all the best for the future!
Top marks for earwax removal service
Top marks for good customer service. The earwax removal process was well explained and was performed very professionally. Second time I have been here and standards have not dropped. The service is provided for aged 10+ which is useful as many other places are only for people aged 18+. Recommend
7 September 2024
Reply from Vivona Earcare
It was so nice having you return back to us, we are proud that we could give you such great customer service and meeting you and your son was a delight! He was such a pleasure to have at the clinic, and we are so glad we could assist him! Your review is greatly appreciated and best of luck for the future!!
Excellent service from start to finish…
Excellent service from start to finish - was welcomed at the door by John the ear specialist who explained everything beforehand - first rate all round thank you !
31 August 2024
Reply from Vivona Earcare
Thank you so much for your review, Michael! We're happy that you found John helpful. We are so glad we could be of assistance! Warmest regards for the future!
Excellent Service
The ear wax suction procedure was quick and gentle. And highly effective - as the 'before' and 'after' photos showed. The calm and friendly audiologist explained the procedure clearly beforehand.
24 August 2024
Reply from Vivona Earcare
Thank you so much Susan for taking the time out to write such a positive, kind and detailed review, it means the absolute world to us. We always try our hardest to make all patients feel at ease when having microsuction. To know that we were able to do this for you gives us a great sense of achievement! It was lovely meeting you! Please return whenever you like!
Great job
The experience was great. As the staff is very friendly.
Keep up the great service
24 August 2024
Reply from Vivona Earcare
Robert your review really made us smile, thank you! So glad that you had a great experience! It was lovely to meet you, feel free to return anytime. Best wishes!
The treatment is very well delivered.
The treatment is very well delivered.
It always works for me.
17 August 2024
Reply from Vivona Earcare
Andrew, thank you for your great 5 star review!
We are so happy that you enjoyed your treatment and that it always works for you!
We wish you all the best for the future!
Excellent
I was able to get a same day appointment at the Croydon branch. I was met by a friendly, welcoming and professional member of staff who was very knowledgeable. A clear explanation of the microsuction procedure was given from the start which was great. The treatment room was bright and looked very clean. My ear wax problem was resolved efficiently and promptly. Many thanks
19 August 2024
Reply from Vivona Earcare
Dawn, thank you for your wonderful 5 star review!
We are overjoyed to read that we were able to provide you with a same day appointment. We always like to take the time to explain the microsuction procedure with all our patients as well as answering your questions. We are also happy that we were able to resolve your ear wax issue.
We wish you all the best for the future!
Reply from Vivona Earcare
MS Baker, thank you for your 5 star review!
We are happy to read that you enjoy using our service.
We wish you all the best for the future!
Wonderful Personalised professional Service
Personalised service! Flexibility was shown as we arrived a bit late and the service provided was excellent.
6 August 2024
Reply from Vivona Earcare
Ikenna, thank you for your 5 star review!
We are happy to read that you enjoyed your appointment finding it to be excellent. When possible we always do our best to be as flexible as we can with time.
We wish you all the best for the future!
Lovely Lady
Lovely Lady, very courteous. Goes through what she's going to do, shows your ears before & after. Can't find fault with anything.
Thank you.
10 August 2024
Reply from Vivona Earcare
Karen, thank you for your fantastic 5 star review!
We are overjoyed to read that you enjoyed your clinician during your appointment. We always like to show all our patients there before and after pictures to show what we have done.
We wish you all the best for the future!
Very friendly and informative
Very friendly and informative. Always at ease in my experience. Definitely recommend.
9 August 2024
Reply from Vivona Earcare
Thank you for your 5 star review!
We are happy that you found our service to be both friendly and informative and we are happy to read that you would recommend our service to others.
We wish you all the best for the future!
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