Musah, First time I've had an easy time making an online purchase. The staff is incredible supportive particularly Clare who really took me through the whole process well.Shout out to James too.
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See what reviewers are saying
Amazing customer service! Solid transparency between customer and vivid gold! Bought my xbox series x and ps5 from them along with various other accessories and all items were delivered on time. If an... See more
Vivid Gold is top-notch in terms of service delivery, pricing and quality. In particular Victor is courteous, knowledgeable and very professional; Vanessa in sales is great with customers too. Got my... See more
Reliable equipment. They are prompt to respond and deliver immediately just as they say. I once had a set of batteries for my controller that weren't working after I bought them. I informed them and... See more
Company details
Written by the company
Your #1 Video Game & Multimedia Store in Kenya. Shop Online! We Deliver! You Game!
Contact info
No 2, ABC Court, Mukuyu Road, Off Northern Bypass, Marurui - Thome, Nairobi, Kenya
- +254724925236
- info@vividgold.co.ke
- vividgold.co.ke
4.9
Excellent
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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You can’t go wrong with VividGold!
VividGold has original high quality products for all customers is always efficient when it comes to contacting them. I’ve bought from them multiple times and never had any issue. I definitely recommend them.
22 August 2022
Awesome service happy with the product
2 August 2022
Unprompted review
The v-bucks price is a bit high…
The v-bucks price is a bit high compared to the online price.
The services are prompt and of quality.
19 July 2022
Vic’s Gold always comes through for me
Vic’s Gold always comes through for me. Trusted and reliable services.
17 July 2022
Best Gaming Shop In Kenya
They are the best shop for gaming you will find right now in Kenya. They offer a lot more than other gaming shops. There is no competition. They are best.
15 July 2022
Happy Customer
I've bought several consoles and accessories from them. Prices are good as well as great after sales. Special appreciation to Victor and Margery
12 July 2022
Unprompted review
I'd really like to appreciate how…
I'd really like to appreciate how Vividgold issues their services to their customers especially through Margery who has helped me throught the process of purchasing my ps5.
I'll always shop my accessories with you
Rating vivid 1000 out of 100✔💯
9 July 2022
Unprompted review
Good time on the dilivary none of the…
Good time on the dilivary none of the products were broken or damage all in good working order. And also the dilivary guy was polite and friendly to me
4 July 2022
Great customer service and quality products
Great customer service. The sales consultant answered all my questions without delays and I received the PS5 in a brand new condition.
Payment is done after delivery and you get a 1yr warranty sent directly to your email. Would definitely recommend purchasing from them
23 June 2022
Unprompted review
I recently purchased a PS5
I recently purchased a PS5. Everything was done via WhatsApp, I received my PS a day later as promised by the Sales lady Margery. She was excellent, kept me updated all the time. Very good customer service and after sales service. Randall
23 June 2022
Unprompted review
Friendly
Friendly, fast to respond and deliver the experience they promise on time and in full.
10 June 2022
Unprompted review
Great customer service especially from…
Great customer service especially from Anita. Fast delivery and high levels of professionalism. 100% recommend!!
7 June 2022
Unprompted review
Bought a TCL TV with play protect…
Bought a TCL TV with play protect issues the team was helpful and thoughtful and I got a solution that sorted out the issue.
7 June 2022
Unprompted review
![Vivid Gold - Video Game Outlet [KE] logo](https://consumersiteimages.trustpilot.net/business-units/56b9eb5f0000ff000588b288-198x149-2x.avif)
Reply from Vivid Gold - Video Game Outlet [KE]
Good day. Communication was sent to you via Instagram where a request was placed for the mobile number used to make the purchase so as to retrieve the receipt and check in the item purchased and which sales agent served you at the time, so as to directed the inquiry to the right sales agent. Your mobile number is your account number within our POS system. Without the mobile number I may not be able to search and assist you solve the issue at hand. Kindly what’s app 0724925236 with your mobile number so as to raise the ticket to fast track the issue at hand. Let’s keep this chat open so as to document the ticket resolution journey. Thank you.
Margery is really good.
30 May 2022
Unprompted review
Best online purchase experience with Vivid Gold
I expressed interest in an XBOX series S console from Vivid Gold. Margery from Vivid Gold reached back very timely and we discussed how I could get the console. The console was delivered in about an hour!! Very timely service from Vivid Gold and Margery. Thank you.
30 May 2022
Unprompted review
Excellent feebak and quick response to…
Excellent feebak and quick response to queries
26 May 2022
Unprompted review
Excellent customer service and quick…
Excellent customer service and quick delivery service. I'd recommend.
16 May 2022
Unprompted review
Customer service & logistics
I really enjoyed the service experience with Vivid Gold. The product I ordered was delivered really quickly, and at the designated location. I also commend the staff for being friendly, made for an enjoyable customer service experience. Definitely worth considering for all your gaming needs.
12 May 2022
Unprompted review
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