Amazing customer service! Solid transparency between customer and vivid gold! Bought my xbox series x and ps5 from them along with various other accessories and all items were delivered on time. If an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Vivid Gold is top-notch in terms of service delivery, pricing and quality. In particular Victor is courteous, knowledgeable and very professional; Vanessa in sales is great with customers too. Got my... See more
Reliable equipment. They are prompt to respond and deliver immediately just as they say. I once had a set of batteries for my controller that weren't working after I bought them. I informed them and... See more
I'd really like to appreciate how Vividgold issues their services to their customers especially through Margery who has helped me throught the process of purchasing my ps5. I'll always shop my acces... See more
Company details
Written by the company
Your #1 Video Game & Multimedia Store in Kenya. Shop Online! We Deliver! You Game!
Contact info
No 2, ABC Court, Mukuyu Road, Off Northern Bypass, Marurui - Thome, Nairobi, Kenya
- +254724925236
- info@vividgold.co.ke
- vividgold.co.ke
Very professional and quality products!
27 March 2026
Unprompted review
Bought a Logitech g29 gaming wheel very…
Bought a Logitech g29 gaming wheel very friendly and efficient and they do everything to your convenience,1000%would recommend
7 January 2026
Unprompted review
![Vivid Gold - Video Game Outlet [KE] logo](https://consumersiteimages.trustpilot.net/business-units/56b9eb5f0000ff000588b288-198x149-2x.avif)
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the amazing feedback.
We’re glad you enjoyed a friendly and efficient experience with your Logitech G29 purchase. Your recommendation means the world, stay golden ✨🎮
PS5 pro
Purchased PS5 pro from them. Everything was kept professional. Very reliable as always. Just buy it from them. You will not be disappointed.
29 December 2025
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the glowing review.
We’re thrilled you had a professional and reliable experience with your PS5 Pro purchase. Your recommendation means a lot, stay golden ✨🎮
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the kind words.
We’re glad you appreciated our fast, straightforward, and logical service. Always happy to assist, stay golden ✨🎮
Amazing customer service
Amazing customer service, got advice on console specs and value, delivery was seamless
7 November 2025
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the wonderful feedback.
We’re thrilled you enjoyed our customer service, guidance on console specs, and seamless delivery. Your support means a lot, stay golden ✨🎮
Product delivery
Delivery service is superb, and the backbone controller properly functional, keep up with the good work,
There's a need for improvement on the packaging, for easy reference please provide tags to show what the product is exactly including name of client, product and location.
29 July 2025
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the great review and for highlighting both what you loved and where we can improve. We're glad to hear the delivery was smooth and the Backbone controller is working perfectly! We truly value your suggestion on the packaging, noted on including clear tags with product name, client name, and location for easier reference. Feedback like yours helps us grow. Looking forward to serving you again soon!
Reply from Vivid Gold - Video Game Outlet [KE]
We're glad you had an amazing experience, that’s what we’re here for. Can’t wait to serve you again soon.
Ps5 Trade in
Once again, Vivid Gold exceeded my expectations! I traded in my PS5 for a Pro, and the entire process was seamless, they even came to pick it up from my home. On top of that, they gave me a great trade in value. Highly recommend!
21 June 2025
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the fantastic review and for trusting us once again! We're so glad the trade in process was smooth and that you’re enjoying your PS5 Pro upgrade. Doorstep service and great value are just part of the Vivid Gold experience. Always a pleasure, enjoy your gaming
Good communication from the shopowner…
Good communication from the shopowner and rider came to install the gear, all went smooth. Was thinking outside his box to make me happy
13 May 2025
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you so much for the thoughtful feedback! We're glad everything went smoothly and truly appreciate your kind words. We’re always happy to go the extra mile to make sure you're satisfied!
Great and friendly service
Great and friendly service. Always get the product that I am looking for and receive the goods in a timely manner.
22 May 2025
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the amazing feedback! We're so glad you consistently find what you’re looking for and receive it on time. Always a pleasure to serve you!
I've bought quite a few PS5 games and…
I've bought quite a few PS5 games and some other gadgets and the entire process up to the delivery was smooth. I love VividGold!
1 April 2025
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you so much for the love and support! We're thrilled to hear your experience from purchase to delivery was smooth. Always a pleasure having you shop with us at Vivid Gold!
There are alot of fraudsters in the…
There are alot of fraudsters in the gaming industry. I like that i can rely on vivid for all my gaming needs.
17 September 2024
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you so much for your feedback! We truly appreciate your trust in Vivid Gold. We know how important it is to feel secure while shopping, and we're proud to provide a reliable source for all your gaming needs. We are committed to upholding that trust!
Happy gaming! 🎮
Excellent customer service
Excellent customer service. Speedy delivery of items. I highly recommend them.
20 September 2023
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
We're thrilled to hear you had a great experience with our customer service and delivery. Your recommendation means a lot to us.
Great customer service
Great customer service, good product, timely delivery.
24 August 2024
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you
I purchase Ps5 from their online store…
I purchase Ps5 from their online store and their delivery was timely. On arrival the Ps5 was defective, they were very professional in handling the situation and they did a replacement at no extra cost. My go to one stop shop for gaming
1 February 2024
Unprompted review
Exceptional customer service from the…
Exceptional customer service from the point of inquiry until the time of delivery. I was so impressed
8 June 2024
Unprompted review
Vivid Gold is the goal
Vivid Gold is the goal . There services are quick and fast no delays. Awesome
30 April 2024
Unprompted review
Trustworthy
The process of getting my controllers was smooth, quick, and easy. Would recommend anyone else to work with vivid gold.
15 April 2024
Unprompted review
I received a timely delivery from Vivid…
I received a timely delivery from Vivid Gold, and I'm pleased to confirm that the games are legit. The customer service was fantastic too. Highly recommend!
9 April 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.