I ordered a couch. It was very nice and comfortable in the store, but what I received was not even close to it. And it was super shaky. Every time I seat on it I have to be careful as it feels li... See more
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Purchased a dining table that did not arrive in 5 months. After that the company said that unfortunately could not take new orders nor delivery to Germany. Since 6 weeks I'm trying to get the refund... See more
Poor quality, worst assembly parts ever seen, long lead time for supply of unit, mainly products produced and shipped from out of Europe. Not any more Vivense. They are just making Online Trade. No... See more
Company replied
My experience was both, two things ordered, a little table which was exactly as described, a chair which was sent with the wrong color, but good in function, so I asked for a lower price and got it. M... See more
Company replied
Company details
Written by the company
Vivense ist eines der führenden Möbel-E-Commerce-Unternehmen in Europa mit über 1 Million Lieferungen im Jahr 2020 und verfügt über ein einzigartiges Gaschäftsmodell, das Online-Erfahrung mit vielen Showrooms mit kostenlosem Innenservice kombiniert.
Contact info
Germany
- vivense.de
2.1
Poor
1K reviews
Hasn’t replied to negative reviews
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Vivense product and services are very poor
I have been victim of a scam. Be very careful when buying from Vivense. I bought 2 chairs (about 900 euros) for my living room with a petrol colour (bright blue/green as per web site) and instead they arrived with a night blu almost black colour. Also, the product was damaged (I have photos). I paid for low quality, wrong, and damaged product. I’m now talking to them via their email service and they offered 200 euros as refund and I can keep the chairs (think now about the real costs of those chairs, I’m sure Vivense still make a profit out of this “offer”). This is not acceptable. It’s the wrong product due to wrong colour, and it’s damaged. I have a legal insurance and my German lawyer is ready to act if they don’t give me a full refund. And they have to pick up the chairs
11 March 2023
Unprompted review
Reply from Vivense Deutschland
Hi!
Sorry for the problem you encountered with the products.
As we can see a full refund is already agreed and actioned.
And collection is booked with our delivery partner.
If you have any further requests please do not hesitate to contact our customer services again with the same thread.
Best Regards
Vivense Team
Fantastic level of service and quality
Received all 3 items i ordered and i have to say incredible quality! I am extremely pleased with the customer service received i was always able to call and mg queries were resolved within 24 hours by email. Initially i placed the order and cancelled as i realised the dates of deleovery clashed with my holiday break dates there was no issues and a refund was processed immediately. i re ordered once i was back from holiday and received my items before scheduled delivery dates which was perfect. My items were 2 console tables and a large tv unit there was glass panels within the packaging all packed with care. overall the quality exceeded my expectation and my whole experience from start to finish has been fantastic. Will most definitely be ordering again.
8 March 2023
Unprompted review
Reply from Vivense Deutschland
Hi!
Thanks for taking your time and leaving a review for Vivense.
We are happy to see that you are satisfied with our service and products.
If you have any further requests, please contact with info@vivense.de without hesitation.
Best Regards
Vivense Team
The shelf I ordered had a very long…
The shelf I ordered had a very long shipping time, but I didn't mind waiting cause I knew it would have.
Unfortunately the quality could have been better. Some minor damages, some rust on the metal parts and a not quit fitting manual in Turkish. Over all I like the shelf, but keep in mind, that the quality might not be as excepted.
3 March 2023
Reply from Vivense Deutschland
Hi Isa!
If you can send us the pictures of the problems via info@vivense.de so we can check your problem and offer you the best solutions.
Best Regards
Vivense Team
Where is my order?
Their customer service seems doesn't exist. They simply ignore your emails, and there's no phone number to contact. After numerous emails to find out what happened to my order, I only had general information, saying it is being shipped. Most of my emails are just being ignored.
The other item I ordered came with several quite visible defects.
This company is a scam. Would never recommend them to anyone.
18 February 2023
Unprompted review
Reply from Vivense Deutschland
Hi Abazur
As we can see you are creating new threads and this is leading to different agents to be interested in with your topics every time and makes the resolution time of your problem longer each time since every process has to start again from the beginning, you have created 14 different threads and 4 different agents were answering you from all different threads.
Please instead of opening a new thread, continue from the last trade you started for the problems to contact and our agents will help you for the solutions better and faster.
Also, we are not a scam, Vivense is a company serving in UK, Germany, Czech Republic, Belgium, Netherlands, Turkey and in Asia, Africa to more than thousands of customers.
Best Regards
Vivense Team
WHERE IS MY ORDER?
The product I ordered at the beginning of January still has not arrived. They are constantly delaying what they say.
There is no phone number for customer service.
Every time reaching out to them by email is really hard. Where is my order???
8 January 2023
Unprompted review
Reply from Vivense Deutschland
Hi!
As we can see your order was delivered only 4 days late, with our apologies.
Unfortunately we do not have a call center in Germany yet.
Please contact our customer services via info@vivense.de
Best Regards
Vivense Team
Antwort von Vivense Deutschland
This is your answer:
Hallo Kimia
Wie wir sehen können, hat Ihnen unser Kundendienst bei diesem Thema geholfen und Ihr Fall wurde gelöst.
Mit freundlichen Grüßen
Vivense-Team
No you just cancelled the item:)))) I received half of it! you have to send it the rest! AS SOON AS POSSIBLE!!!!
my case:
I bought item Thanet Schirm, Bunt (LY3-831). based on its description it has 135cm height. I thought it has base or tripod. Nevertheless, when I received the item it was just a Schrim (38x38)without its lamp base. totally unsatisfied!
30 January 2023
Unprompted review
Reply from Vivense Deutschland
Hallo Kimia
Wie wir sehen können, gab es ein Problem mit den Angaben des Anbieters auf der Website.
Das tut uns leid, und wie wir sehen, wurde Ihnen das Problem erstattet.
Leider hat das Produkt keine Beine.
Mit freundlichen Grüßen
Vivense-Team
I bought the Bella Soft 2-Sitzer Sofa
I bought the Bella Soft 2-Sitzer Sofa, Grey. It is perfectly fine and looks good. Price worth it so far.
30 January 2023
Reply from Vivense Deutschland
Hallo!
Vielen Dank, dass Sie sich die Zeit genommen und uns eine Bewertung hinterlassen haben.
Wir freuen uns zu hören, dass Sie mit unseren Dienstleistungen zufrieden sind.
Bitte zögern Sie nicht, uns bei Fragen über info@vivenselondon.com zu kontaktieren.
Mit freundlichen Grüßen
Vivense-Team
No feedback received
2 February 2023
Reply from Vivense Deutschland
Hallo!
Leider konnten wir keine Anfragen von Ihnen ohne Rückmeldungen sehen.
Bitte überprüfen Sie Ihren Spam-Ordner, wenn Sie keine Antworten erhalten haben, oder senden Sie uns eine E-Mail an info@vivense.de, damit wir Ihre Anfrage beantworten können.
Mit freundlichen Grüßen
Vivense-Team
Easy to build
It was easy to build the wardrobe and the instructions were very easy to understand, would really recommend it!
17 January 2023
Reply from Vivense Deutschland
Hallo!
Vielen Dank, dass Sie sich die Zeit genommen und uns eine Bewertung hinterlassen haben.
Wir freuen uns zu hören, dass Sie mit unseren Dienstleistungen zufrieden sind.
Bitte zögern Sie nicht, uns bei Fragen über info@vivenselondon.com zu kontaktieren.
Mit freundlichen Grüßen
Vivense-Team
Reply from Vivense Deutschland
Hi!
Thanks for your time and leaving a Review.
Please reach us trough info@vivense.de so we can help you on the topic.
Best Regards
Vivense Team
Stay away from this company.
56140071B4
Got two couch tables which were impossible to assemble, poor quality, shaky and already damaged. Was offered a small compensation for a product I couldn't use. Strange. And no one is answering my complaints anymore.
Then tried to cancel delivery of a couch that was scheduled later. Had no success and couch arrived - awful quality and damaged. Asked for return and refund. No reply for two weeks already.
So you decide. As to me I would never buy anything from vivense.
7 November 2022
Reply from Vivense Deutschland
Hallo Ksenia!
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Zunächst einmal entschuldigen wir uns für das frustrierende Problem, das Sie hatten.
Es tut uns leid, dass wir Ihre E-Mail verpasst haben und zu spät antworten.
Wir haben unsere Agenten informiert, um Ihnen so schnell wie möglich zu antworten.
Bitte warten Sie auf Post von unseren Agenten.
Vielen Dank, dass Sie sich für Vivense entschieden haben.
Vivense-Team
Poor quality
Poor quality, worst assembly parts ever seen, long lead time for supply of unit, mainly products produced and shipped from out of Europe. Not any more Vivense. They are just making Online Trade. No free Return.
Schlechte Qualität, schwere Montage, schlechte Anleitung, keine massgenaue Teile, nicht Stabil und langlebige Produkte, keine kostenfreie Retour. Lange Lieferzeiten. Finger weg von dieser Firma.
13 November 2022
Unprompted review
Reply from Vivense Deutschland
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Zunächst einmal entschuldigen wir uns für das frustrierende Problem, das Sie hatten.
Wir versuchen, unsere Kunden bestmöglich zu betreuen und ihnen bei jedem Anliegen zu helfen.
Bitte senden Sie uns weitere Informationen, Fotos und Details über info@vivense.de, damit wir Ihnen zum Thema weiterhelfen können.
Vielen Dank, dass Sie sich für Vivense entschieden haben.
vivense-Team
Reply from Vivense Deutschland
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Zunächst einmal entschuldigen wir uns für das frustrierende Problem, das Sie hatten.
Wir versuchen, unsere Kunden bestmöglich zu betreuen und ihnen bei jedem Anliegen zu helfen.
Bitte senden Sie uns weitere Informationen, Fotos und Details über info@vivense.de, damit wir Ihnen zum Thema weiterhelfen können.
Vielen Dank, dass Sie sich für Vivense entschieden haben.
vivense-Team
Worst quality product I ever got
Worst quality product I ever got.
Cheap materials und poor packaging.
25 October 2022
Reply from Vivense Deutschland
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Zunächst einmal entschuldigen wir uns für das frustrierende Problem, das Sie hatten.
Wir versuchen, unsere Kunden bestmöglich zu betreuen und ihnen bei jedem Anliegen zu helfen.
Bitte senden Sie uns weitere Informationen, Fotos und Details über info@vivense.de, damit wir Ihnen zum Thema weiterhelfen können.
Vielen Dank, dass Sie sich für Vivense entschieden haben.
vivense-Team
Still waiting for the delivery
21 October 2022
Reply from Vivense Deutschland
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Zunächst einmal entschuldigen wir uns für das frustrierende Problem, das Sie hatten.
Wir versuchen, unsere Kunden bestmöglich zu betreuen und ihnen bei jedem Anliegen zu helfen.
Bitte senden Sie uns weitere Informationen, Fotos und Details über info@vivense.de, damit wir Ihnen zum Thema weiterhelfen können.
Vielen Dank, dass Sie sich für Vivense entschieden haben.
vivense-Team
The design is great
The design is great. I loved the bookshelf that can transform and vary the width. (Samba modular bookshelf)
But the quality of the furniture is questionable. It could be much better, the price was not low. 189€ minus some discounts.
1 October 2022
Reply from Vivense Deutschland
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Wir freuen uns, dass Sie mit unseren Produkten und Dienstleistungen zufrieden sind.
Außerdem entschuldigen wir uns für die Probleme, die Sie hatten. Wir haben uns die notwendigen Notizen gemacht, um sicherzustellen, dass das Problem nicht wieder auftritt.
Bei allen Anliegen, bei denen wir Ihnen behilflich sein sollen, senden Sie uns bitte eine E-Mail an info@vivense.de
Vielen Dank, dass Sie sich für Vivense entschieden haben.
Vivense-Team
The worst quality I've ever seen
The worst product quality I've ever seen. Instructions only in Turkish, everything doesn't match or falling apart.
1 October 2022
Reply from Vivense Deutschland
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Zunächst einmal entschuldigen wir uns für das frustrierende Problem, das Sie hatten.
Wir versuchen, unsere Kunden bestmöglich zu betreuen und ihnen bei jedem Thema zu helfen.
Bitte senden Sie uns weitere Informationen, Fotos und Details über info@vivense.de, damit wir Ihnen zum Thema weiterhelfen können.
Vielen Dank, dass Sie sich für Vivense entschieden haben.
Vivense-Team
Very generous customer service
Very generous customer service. Thank you. Product had a quality issue, but I got a full refund. Thanks.
17 September 2022
Reply from Vivense Deutschland
Thank you very much for taking your time and sharing your experience with us.
We are very happy with your satisfaction with our products and services.
For other requests that you would like us to assist with, please email us at info@vivenselondon.com or contact us at +44 20 8087 3009.
Thank you for choosing Vivense.
Vivense team
The Shelf was damaged and used!
The Board was delivered very late and it was obviously Old and used and damaged!
4 September 2022
Reply from Vivense Deutschland
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Zunächst einmal entschuldigen wir uns für das frustrierende Problem, das Sie hatten.
Wir versuchen, unsere Kunden bestmöglich zu betreuen und ihnen bei jedem Thema zu helfen.
Sie wurden per E-Mail kontaktiert, um zu helfen, wenn Sie Ihren Posteingang überprüfen, wird es geschätzt.
Bei weiteren Anliegen, bei denen wir Ihnen behilflich sein sollen, senden Sie uns bitte eine E-Mail an info@vivense.de
Vielen Dank, dass Sie sich für Vivense entschieden haben.
Vivense-Team
Recommend to buy sth else
Cable is not integrated in one leg, linke expected due to the pictures !
And black plastic part to grap lamp, is relatively low, so you see it if sitting von Couch.
Head is a little moving left to Wright like swing.
Drill Holmes could be Moore accurate
30 August 2022
Reply from Vivense Deutschland
Thank you for taking the time to share your experience with us.
We are truly sorry for the unsatisfactory experience and frustrating issue you had.
We try to take care of our customers in the best possible way and to help them with every issue.
Please send an email to us via info@vivense.de for us to help you on the topic
Thank you for choosing Vivense.
Vivense team
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