VIVAIAReviews 

5,823
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the shoes for their exceptional comfort, often highlighting features like wide toe spaces and excellent arch support that accommodate various foot needs. Many appreciate the high quality and stylish designs, with several people noting the durability and ease of washing that keeps the shoes looking new. The delivery service is frequently mentioned as prompt and efficient, with orders arriving quickly and well-packaged. Reviewers also commend the customer service for being responsive, helpful, and committed to resolving issues swiftly, making the overall purchasing experience very positive. However, some reviewers were not happy with the sizing, finding shoes to be too tight or too big despite following size charts, particularly with certain styles or when ordering for wider feet. A few people also felt that some shoes, like wool runners, did not clean well or only lasted one season, and others experienced issues with customer service regarding returns or partial orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the comfort, style, and overall quality... See more

Quality

Users describe positive interactions with quality, frequently praising the comfort, style, and overall... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as truly excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shoes complete their promise of being comfortable for people with corns or other issues requiring a wider toe space. However, they are also attractive and easy to put on and take off. My wife nee... See more

Rated 5 out of 5 stars

I recently purchased a pair of the Francesca loafers and OMG I have not taken them off. I have never, until now, felt the ‘walking on clouds’ feeling. They are fantastic. I absolutely recommend them.... See more

Rated 5 out of 5 stars

I've bought several pairs of shoes from this brand, always excellent quality, extremely comfortable, shipped very promptly and with an excellent returns/exchange service (one pair I ordered was too bi... See more

Rated 5 out of 5 stars

Great selection of footwear (I have bunions and hammer toes). Customer service is the best (rapid filling of orders and shipping, shoes packaged extremely well and return policy is like no other (very... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,823)

1,085 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vivaia is style and comfort all in one

I have a few different pairs from Vivaia and they are my favorite shoes hands down. My foot is wide and I have bunions and Vivaia’s stretchy material accommodates all my problems. They are great quality, elegant, comfortable and always get compliments. You always look stylish, put together and confident in these shoes. I love them!

1 February 2026
Unprompted review
Rated 4 out of 5 stars

I'm loving Vivaia so far with the three…

I'm loving Vivaia so far with the three pairs that I have.
PROS:
•Quality is good - clean stitching, beautiful design, great workmanship
•Free delivery ( but I guess it's incorporated in the price)
•uses recycled materials
•fast delivery
•good customer service
CONS:
•this is my only issue with these shoes - fit and comfort
they fit snugly so much so that the tightness hurt my feet, so I suggest ordering a size bigger(1/2-1 inch,depending on your preference)

13 May 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Customer,
Thank you so much for sharing your detailed feedback and for supporting VIVAIA! We’re delighted to hear that you’ve been enjoying the quality, design, delivery, and service experience overall. 💛

We also truly appreciate your honest comments regarding fit and comfort. While our shoes are designed with comfort in mind, we understand that fit preferences and foot shapes can vary from person to person. Your sizing suggestion will certainly be helpful for other customers as well.

If the fit feels too tight or uncomfortable, please feel free to contact us at support@vivaia.com with your order number and the subject line: “Review from trustpilot.com.” Our team will be happy to assist you with an exchange or return to help you find a more comfortable fit.

Thank you again for your support and thoughtful review!

Rated 5 out of 5 stars

I am so excited about this brand

I am so excited about this brand. I had been looking for ages for a stylish but comfortable shoe that wouldn’t make my foot and ankle issue worse. I initially bought a pair of winter waterproof boots that quickly became my favorite of the season. They are so comfortable and well made. I then bought a cute pair of sneakerinas, which are also super comfortable and really cute. I love this brand and finding a company that is good to your feet while being aware of style.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of Ballet Flats

I ordered a pair of Ballet Flats for a wedding. They were so ill cut that I couldn't get my feet into them and I returned them the same day in the same box. It has taken 2 months to get a refund.

12 March 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Debbie,

We’re truly sorry to hear that the shoes did not work out as expected, especially for such an important occasion.

We understand how disappointing it must have felt to experience difficulty with the fit and then have the refund process take longer than anticipated. While comfort and quality are always our priorities, we also understand that fit and wearing experience may vary from person to person.

We sincerely appreciate your patience throughout the process and regret any frustration this experience may have caused.

Kind regards,
VIVAIA

Rated 5 out of 5 stars

My experience with Vivaia!

My experience with Vivaia was great. I wore my loafers for the first time today and it’s super comfy. I showed it to my work colleagues who also loved it. Now I’m going to buy another pair and enjoy wearing them. Thank you Vivaia.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied and impressed

I have two pairs of Vivaia shoes, and I'm happy with both the products and delivery of each. They're pricey for me but I'm in my 40s with an active job, so I decided it's time to invest in better footwear. The ballet flats I wore for the first time fresh from the box and immediately had to run several blocks in DC to make an appointment. I couldn't believe they stayed on my feet, I didn't have blisters, and my feet and ankles felt fine. I also wore them on Mother's Day to brunch, and was then invited for a walk through the woods. I would have said no if I hadn't already had the experience of running through the city in them, but I said yes and was still surprised that a good 30 minute walk on dirt trails felt absolutely comfortable. My other order from here was a pair of heeled boots. They are more pointed in the toes so I realized I needed to go a size up. I really appreciated that the company sent me a size up before I shipped the incorrect size back, so that I could compare each and choose which one was best. I will definitely continue saving up and buying these shoes rather than replacing uncomfortable shoes every 6 months like I used to.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

I have not received my shoes

I have not received my shoes. I returned a pair for exchange and have heard nothing since. Live chat not working as ‘out of hours’. I wanted these shoes for a holiday I go on in 2 days. Very disappointed .

11 May 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Customer,

We’re very sorry to hear about this experience, especially with your holiday coming up so soon. We completely understand how disappointing and stressful this must feel. This is certainly not the experience we want for our customers.

To assist you further and check the latest update on your exchange order as quickly as possible, please contact us at support@vivaia.com
with your order number and the subject line: “Review from trustpilot.com.” Our team will do their best to look into this for you promptly.

Thank you for your patience and understanding.

Rated 5 out of 5 stars

I LOVE Vivaia shoes

I LOVE Vivaia shoes! I have a total of 10 pairs and they are all very comfortable. It’s also a big plus because they’re made from recycled plastic bottles. They are true to size, so get your usual size when buying. I have plantar fasciitis and my feet don’t hurt even after wearing them the entire day!

My next pair will be their APMA accepted slip-on mesh sneakers! Excited for that!

10 May 2026
Unprompted review
Rated 1 out of 5 stars

What a joke

What a joke. The agent on the phone said they processed my refund. No refund. PayPal is helping me get my money back. Honor the refund. Give me back my money. M26041460951

9 May 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Kim,

We’re sorry to hear you feel this way.

Our team has continued to communicate with you regarding this order and provide assistance throughout the process. We understand that the case is currently being reviewed through PayPal, and we will continue following the appropriate process accordingly.

We appreciate your patience and understanding.

Kind regards,
VIVAIA

Rated 1 out of 5 stars

File a report

File a report. This company scammed many people. Don't waste your money. They're saving face in the comments here and tell you that they will help you but when you email them, they will ignore and blame you. Don't trust this company

7 May 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Kim,

We’re sorry to hear that you still feel disappointed with this experience.

Please understand that our team has been continuously communicating with you and genuinely trying to assist throughout this process. We always want to support our customers as much as possible and appreciate the time you’ve taken to stay in contact with us.

At this time, we have not yet received confirmation that the return package was successfully received into transit. If you have any updated shipping information or proof of shipment, please feel free to share it through the existing email thread, and we’ll be happy to continue reviewing the case for you.

Thank you again for your patience and understanding.

Rated 5 out of 5 stars

Love these products

Love these products! I walked all over France in the loafers, even hiking a terraced vineyard. A quick rinse off and they look brand new again! Comfort and fashion in every style. I own the dress heels and booties too. Easy ordering with great customer service when exchanging for a different size, with quick delivery. I'm ready for their summer sandals!

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Quality control

I inadvertently clicked on the Vivaia website a few weeks ago. Unfortunately now Vivaia has my email address and I get 4+ emails every day. I tried unsuccessfully to remove my email address but with no luck. I emailed, called texted etc but to no avail. This is ridiculous and if they give as much attention to their shoes as they do for the Adminstrative side their shoes must be very poor quality.

20 April 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Customer,

We’re sorry to hear about your experience and understand how frustrating it must be to continue receiving emails after attempting to unsubscribe.

This is certainly not the experience we want to provide, and we sincerely apologize for the inconvenience caused. We would appreciate the opportunity to look into this further and help resolve the issue for you as quickly as possible.

Please contact us at support@vivaia.com
with the email address receiving the messages and use the subject line: “Review from trustpilot.com.” Our team will assist you with reviewing and updating your email preferences accordingly.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Without a doubt one of the most…

Without a doubt one of the most comfortable shoes I’ve ever worn AND they look amazing with anything I wear. The satin gives it a refined upscale look and the ribbons make me feel girlie! Buy them right away!!!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

I own multiple pairs of Vivaia and love them all

I have quite a few pairs from Vivaia now, which probably says a lot already, haha. The heels are honestly the highlight for me! They’re the only ones I can wear for long periods without wanting to take them off halfway through the day and I’m able to walk in them for long periods. They don’t cramp my toes at all. It’s not quite sneaker-level comfort, but definitely way better than other heels I have tried.

The newer wedges (Skyler) are also really good. They’re super comfortable and give a nice bit of height without feeling like a struggle to walk in. They’re an all-day shoe for sure.

For the Margot flats, while they’re comfy overall, they do make my feet sweat a bit and I don’t find them breathable. I ended up swapping out the insole and that fixed it somewhat but it’s still more comfortable with low invisible socks. But they are also an all-day shoe.

Overall, I’d say they’re worth it. The designs are gorgeous too — simple, versatile, and pretty timeless, so they don’t go out of style easily.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

6 time purchaser - very happy!

I have purchased shoes from Vivaia about six times. I have been very happy every time. The shipping and packaging are terrific. The kitten heeled pumps, loafers with chunky heels and flats are all very good looking, made well, are very comfortable and wear well!

I highly recommend this firm and website!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Products have all surpassed expectations. The one item I did return, I got easy return instructions and a quick refund.

20 April 2026
Unprompted review

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