We’ve been using cardpayment trough store alot, and making over 100-150.000€ card payment with no problem. Started to using Viva.com because we visiting customers outside our shop and want to take ca... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They moved me from a free service to a subscription without notification.. they said they emailed me but i never received anything and they declare that their tos allows them to do this. No email noti... See more
Company replied
They promote in Greece that you ll have pos service in 4 days ... 18 days now still waiting and they cant find the problem on documents. Dont allow you to talk on phone only chat (sometimes bots) to g... See more
some kind of scam, first payment comes, account blocked, stay away Dear Customer, For security reasons, kindly provide documents proving the context of the below transaction(s) (i.e.... See more
Company replied
Company details
Written by the company
We are viva.com: A European Tech Bank, with presence in 24 countries. We are the first European payment services provider entirely cloud-based, over Microsoft Azure. Viva.com is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Schemes providing processing services through our own platform. We offer businesses of all sizes an opportunity to accept 38+ payment methods including a wide variety of card schemes, digital wallets, local payment methods and more! We are a licensed E-Money Institution, based on the provisions of European Commission’s PSD1 and PSD2 Directives with passporting rights and E-Money license across the entire EEA-31 region. Viva Payments Services S.A. is authorised by the Financial Conduct Authority under the Payment Service Regulations (registration number 900595) for the provision of payment services.
Contact info
West Wing, Ashton House, Silbury Boulevard , MK9 2AH, Milton Keynes, Buckinghamshire, United Kingdom
- support@viva.com
- viva.com
2.8
Average
2K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service un grand merci à Martial…
Super service un grand merci à Martial pour sa disponibilité et son professionnalisme .🙏🏼
10 June 2025
Unprompted review
Reply from viva.com
Bonjour Laurent,
Merci beaucoup pour votre avis ! Nous sommes là pour garantir des paiements simples et fluides pour des commerçants comme vous.
N’hésitez pas à nous contacter à tout moment — nous sommes à un message de vous.
– L’équipe Viva.com
Excellent Service
I’ve been using this payment machine service for nearly 4 years, and I couldn’t be happier with it. The system is reliable, easy to use, and has helped my business run smoothly. A special thanks to Bugdan—he’s always available, incredibly helpful, and truly goes the extra mile whenever I need support. Highly recommended!”
1 June 2025
Unprompted review
Reply from viva.com
Hi BNKK Vaping,
Thanks for your great review! We’re proud to support merchants like you with seamless payment solutions.
If there’s anything you need, our live chat team is just a message away.
– The viva.com team
Amazing customer service and support…
Amazing customer service and support from the telesales team when onboarding. Great product with many benefits and transparency of fees.
Highly recommend if you are looking for a reliable business bank run by great people.
5 June 2025
Unprompted review
Reply from viva.com
Hello Vanessa,
Thank you for the feedback! We’re glad viva.com is adding value to your business.
Need anything? Our live chat is here for you.
– The viva.com team
Rasma was very helpful when I needed to…
Rasma was very helpful when I needed to know something regarding my account & excellent customer service
5 June 2025
Unprompted review
Reply from viva.com
Hey Jaime,
Really appreciate your review! We’re here to keep payments smooth and simple for merchants like you.
Reach out anytime—we’re just a message away.
– The viva.com team
Not cutting off at the desired points
Not cutting off at the desired points
its not allowing me to u[pload pictures but these are not ood
29 May 2025
Unprompted review
Reply from viva.com
Dear George,
Thank you for your review. We attempted to understand your concern, but there’s no information indicating that this relates to viva.com’s products or services.
viva.com is a European tech bank providing banking and payment solutions for businesses. If your issue is related to another platform or service, we kindly recommend contacting them directly.
Should you believe this concerns a transaction processed via viva.com, feel free to share more details through our live chat so we can look into it.
Kind regards,
The viva.com team
Amazing customer service thank you very…
Thank you very much for providing a great customer service Jeeshan Mulla 🙏
20 May 2025
Unprompted review
Reply from viva.com
Hello Timucin,
Thank you for the feedback! We’re glad viva.com is adding value to your business.
Need anything? Our live chat is here for you.
– The viva.com team
Excellent Service
I wanted to reopen my old Viva Wallet account today, the team made it incredibly quick and easy and within 30 minutes it was all done. Hats off to Jeeshan and Swathi who were very helpful and easy to work with.
When I expand, definitely I will remain with Viva Wallet in the future with my business!
22 May 2025
Unprompted review
Reply from viva.com
Hi Jeeva,
We appreciate your kind words! Helping merchants like you succeed with smart, seamless payments is what drives us.
Feel free to reach out via live chat .
– The viva.com team
Reply from viva.com
Hey Antreas,
Really appreciate your review! We’re here to keep payments smooth and simple for merchants like you.
Reach out anytime—we’re just a message away.
– The viva.com team
Rayhan was great and the set up was…
Rayhan was great and the set up was very swift. Very happy with the solution!
20 May 2025
Unprompted review
Reply from viva.com
Hi Issac,
Thanks so much for your support! It’s great to hear viva.com is working well for your business.
We’re here if you need us—just hop on live chat.
– The viva.com team
Top service from Rayhan
Top service from Rayhan! He guided me through the card application process smoothly and professionally, with zero hassle. He was quick to respond to any questions I had and made the entire experience stress free. Highly recommend if you’re looking for reliable and efficient support.
20 May 2025
Unprompted review
Reply from viva.com
Hello Mohammed,
Thank you for the great feedback! We’re glad viva.com is adding value to your business.
Need anything? Our live chat is here for you.
– The viva.com team
Reply from viva.com
Hey Arp Ch,
Really appreciate your review! We’re here to keep payments smooth and simple for merchants like you.
Reach out anytime—we’re just a message away.
– The viva.com team
I have to say the service I received…
I have to say the service I received from Viva and Rayhan was exceptional. I’m never leaving!
The machines are great and the back office easy to use!
I urge you all to take a look at Viva and get rid of worldpay
1 April 2025
Unprompted review
Reply from viva.com
Hello Ms Georgiou,
We appreciate your kind words! Helping merchants like you succeed with smart, seamless payments is what drives us.
Feel free to reach out via live chat .
– The viva.com team
1 month and still can't close my business account
There are a lot of issues when working with them as a business client. The last drop that pushed me to write a review is that I can't get my account closed for the past month+. Not only that but they refuse to give an estimate or any way to communicate with the relevant department. So no idea how long it is going to take, just a black box for the customer. Zero trust for them.
21 May 2025
Unprompted review
Reply from viva.com
Dear Mr. Konispoliatis,
Thank you for taking the time to share your feedback. We’re sorry to hear about the delay you’ve experienced with your account closure and understand how frustrating this must be.
Your request has been progressing through the required steps, and an email was recently sent to inform you about the final action needed—transferring the remaining balance—to complete the deactivation.
We sincerely apologize for the extended timeline and lack of clarity in communication. Please rest assured that our teams are working to process all requests as quickly as possible, and we truly appreciate your patience during this time.
Kind regards,
The viva.com team
Very fast onboarding
The fees are pretty competitive, very fast onboarding, tap on any device is a huge advantage and the cashback system is really lowering the final cost. Highly reccomend
9 May 2025
Unprompted review
Reply from viva.com
Hi Valentin,
Thanks for your great review! We’re proud to support merchants like you with seamless payment solutions.
If there’s anything you need, our live chat team is just a message away.
– The viva.com team
Andy J and Viva
Andy Johnston takes the time to understand, and then help. Its so important for customers, and not always received, but Andy J does just that.
9 May 2025
Unprompted review
Reply from viva.com
Hi Gerard,
Thanks so much for your support! It’s great to hear viva.com is working well for your business.
We’re here if you need us—just hop on live chat.
– The viva.com team
SO many small letters
SO many small letters. They charge anything they wish with an email notification that noone ever receives. DON'T USE THEM. Go to an actual bank...
Update: Following Viva bank's response i did contact you several times to solve this issue and finally i had to contact the Bank of Greece and the defendant of buyers to solve this.
1 May 2025
Unprompted review
Reply from viva.com
Dear Thomas,
We requested your contact information so that we can get in touch with you but we did not receive a reply. We apologise if you experienced any inconvenience while using viva.com products and services. If you would like to contact us, regarding your matters, please use our chat service and our customer service department will do our best to assist you.
Kind Regards,
The viva.com team
They are like ciminals
They are like ciminals, the block your money and do not answer on any way. they say 90 days hold but im allready waiting 120+ days and still no money or any update, i send several emails over the last months but not one email or phone call back. PLEASE PEOPLE THINK TWICE WITH THIS GROUP!!!
27 April 2025
Unprompted review
Reply from viva.com
Dear Anthony,
We understand your concerns and regret any frustration you are experiencing.
Unfortunately, we are unable to provide detailed information regarding your case here on Trustpilot. Please be assured that viva.com operates in full compliance with applicable laws, regulations, and the requirements of International Card Schemes, as well as instructions from law enforcement authorities where necessary.
Please check if you have received emails regarding the funds reserved and whether you should proceed to any actions.
Kind regards,
The viva.com team
The app is full of bugs
The app is full of bugs, documents not available and customer support not really helpful. Avoid and go to reliable competitors who actually work like Revolut.
15 April 2025
Unprompted review
Reply from viva.com
Dear Caterina
Thank you for taking the time to share your feedback on Trustpilot.
We apologise for the inconvenience you experienced while using viva.com's products and services.
Our team has investigated the issue you faced with the reports availability in the viva.com app and the report you requested. We regret that the solution provided by logging in your account via a browser is not up to your expectations but we truly appreciate your feedback and we will be holding on to this for future implementations.
Kind regards,
The viva.com team
The Odyssey of Opening a Business Account
I’m trying to open a business account for a sole proprietorship I recently set up. The Vivabot doesn’t respond properly to user input — selecting "None of the above" doesn’t work, and it keeps repeating the same answer. When asked to describe the business activity, it gives irrelevant suggestions and doesn’t accept free text input effectively.
I had to choose an incorrect option just to proceed. After forcing my way through with a wrong selection just to continue, I hit another wall. My email was recognized from an old account I created while abroad ONLY for buying tickets, which is linked to an inactive phone number. I can't receive the verification code, and there’s no option to change the number.
The phone support, although polite and willing to help, is ultimately powerless to resolve any issue. The process is slow, extremely bureaucratic, frustrating, and lacks real-time support — only an email option is available. Very poor user experience overall. I expected something far more efficient in 2025.
11 April 2025
Unprompted review
Reply from viva.com
Dear Dim Dim,
Thank you for taking the time to share your feedback. We regret to hear about the difficulties you encountered while trying to open a business account.
We have requested your contact information in order to assist you directly, but we have not yet received a response.
We sincerely apologise for any inconvenience caused. Please feel free to contact our team via our live chat service, where one of our agents will be happy to assist you further with updating your account details and guiding you through the registration process.
At viva.com, we are committed to improving our services and your feedback is extremely valuable to us.
Kind regards,
The viva.com team
I am trying to deactivate my account 4…
I am trying to deactivate my account 4 months now and it looks impossible. They don't respond to my e-mail, the chat kicks me off after 1 hour waiting and I have to wait on the phone foe hours.
3 April 2025
Unprompted review
Reply from viva.com
Dear Anastasia,
Thank you for sharing your feedback here on Trustpilot, and we’re truly sorry for the inconvenience you've experienced.
We’ve recently experienced a higher volume of requests, which has unfortunately caused some delays in processing account deactivations. We understand how frustrating this must be and sincerely apologize for the delay and the difficulty you’ve had reaching us.
As we haven’t received any further details to investigate your case directly, we kindly invite you to contact us again via our live chat. Our team is available to assist you and will prioritize your request.
Kind regards,
The viva.com team
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