Awful. Had my bloods taken and I had an email saying my results were ready . Logged in to see my results which said that is was unavailable due to ‘ sample haemolysed’ Therefore I paid £136 for... See more
Company replied
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See what reviewers are saying
booking a visit was super easy, no fluff, and the professional that come to my home was very efficient, really caring, non judgmental and made me feel at ease. i got my results pretty quick. im very s... See more
Company replied
It was straightforward but I has used a different company for an Hba1c test and it was followed by a doctor who explained it all. The HomaIR test gave me my IR result but it gave no background informa... See more
Fast delivery. Very responsive staff. Unbelievably quick results, within 5 hours of them receiving my test! Gave me more of an understanding into my hormones than I did before. It put my mind at ease... See more
Company details
Information provided by various external sources
Measure and track your health using at home health tests to help you identify health issues and achieve your fitness and well-being goals. By making it easy and convenient, and giving clear guidance and advice, we enable you to proactively check and manage your health.
Contact info
71 - 75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 02071646044
- hello@vitall.co.uk
- vitall.co.uk
4.0
Great
484 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Very fast turn around - results in 2 days
Very fast turn around, my kit arrived next day, sent my blood the day after and had the results back 2 days later. Will def use again.
26 April 2023
Unprompted review
quick and easy tests and very…
quick and easy tests and very convenient however the pricing is a bit steep for a few bits of plastic
1 May 2023
Unprompted review
Reply from Vitall
Thanks for your feedback Tyler! Yes our kits are deliberately simple, essentially just sample tubes, lancets and a mailbag.
However, these bits of plastic give you access to professional analysis in an accredited laboratory.
Well trained medical scientists process your sample and tests are analysed on cutting edge diagnostic instrumentation for the most accurate results!
Super quick and efficient
Super quick and efficient, great service*****
18 April 2023
Unprompted review
My first test results were clotted upon…
My first test results were clotted upon testing, Vitall quickly contacted me to explain possible causes for this and to ensure me that it did not mean there was a problem with my blood. Vitall quickly sent me a replacement test. My test results were emailed to me extremely quickly and explained what each test result was for and where it stood in a range of acceptability for my age. One test result showed an above range number alongside possible reasons for it and suggested I should see my GP if I was at all concerned, which I am not.
12 April 2023
Unprompted review
Fast delivery and good instructions…
Fast delivery and good instructions enclosed. Great communication when I had additional questions. The results were well laid out and explained. I will use this company again and already recommended it to my friends.
6 April 2023
Unprompted review
Prompt arrangement of test.
Prompt arrangement of test.
Results were available in good time but difficulty logging on to access. When this was resolved results were clear and concise
30 March 2023
Unprompted review
Kit delivered and tested promptly
29 March 2023
Unprompted review
Very friendly efficient staff and…
Very friendly efficient staff and prompt results.
21 March 2023
Unprompted review
Eric Greenaway was the phlebotomist
Eric Greenaway was the phlebotomist. He was very proficient and professional and made an obviously uncomfortable situation very comfortable. A real gentleman.
27 March 2023
Unprompted review
Invaluable test for female hormones…
Very good service,prompt and professional.Great invaluable diagnostic tool for women with hormonal issues whatever your age.
27 March 2023
Unprompted review
Very useful and clear instructions
Very useful and clear instructions. Good delivery time too
13 March 2023
Unprompted review
Good test for post menopausal hormones…
Efficient and professional service.Results delivered promptly.Excellent home test for female post menopausal hormones.
13 March 2023
Unprompted review
Professional and quick service
Great communication throughout, test kit delivered quickly and test results delivered promptly.
11 March 2023
Unprompted review
Really great service!
Really great service! Clear instructions and the results came quickly.
8 March 2023
Unprompted review
Results came through quickly and the…
Results came through quickly and the whole process was efficient.
8 March 2023
Unprompted review
Very fast and efficient service
Very fast and efficient service. I recommend. Test results came back the next day. Excellent service.
7 March 2023
Unprompted review
Reply from Vitall
Hi Laxcha,
Thank you for the constructive feedback. As per your email we recognise you are vision impaired so it is difficult for us to cater fully to your circumstances here.
I would note that the font used for these instructions is the same as used throughout Vitall and we do endeavour to ensure this is communicated clearly:
1. Sample guidance is displayed immediately after purchase
2. The same guidance is included in your order confirmation email
3. Again when your kit is dispatched
4. Our separate email on sample collection reminds you to check your order confirmation for this guidance
So I'm sorry if everything was not clear - if you have further suggestions on how we can make this more prevalent please let us know,
Kind regards,
Sarah
the nurse was fantastic
the nurse was fantastic, explained what she was doing and managed to get my blood. I have very difficult veins and she was fantastic
1 March 2023
Unprompted review
Was a super fast friendly service
Was a super fast friendly service, recieved my kit within a day of purchasing, took test and sent it off and got my results back 4 3 days later. When i emailed with questions, the reply I recieved was fast and friendly, really happy with service
2 March 2023
Unprompted review
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