Vitall Reviews 483

The kit was small and cheap and extremely difficult to get my blood into, the finger prick was fine but the tube provided is so small that the blood would not drop into it and blood bubbles would form in the small area provided. A larger tube would ensure that blood collection is easier for any individual using the kit. Had to get help from a family member and even then we both struggled.

booking a visit was super easy, no fluff, and the professional that come to my home was very efficient, really caring, non judgmental and made me feel at ease. i got my results pretty quick. im very satisifed with this experience and i would highlt recommend

I am very pleased with the text that provided, the nurse came on time, everything was very prompt and organised. I got the results very quickly than I expected. Overall whole process was very smooth and satisfactory.

So easy and I hate needles but this was so quick, the instructions were clear and understandable and the results were so fast.

Speedy service. Clear results. Great communication.

I had a really frustrating experience with Vitall. I'm currently on HRT, and to continue my treatment, I needed to get certain blood levels checked: urea and electrolytes (including potassium), testosterone, and estradiol. I was referred to Vitall and GenderGP pointed out to buy the "GenderGP Complete Health" and "GenderGP Hormones & Liver" kits, which were supposed to cover everything I needed.

After ordering the kit, I waited a whole week—nothing arrived. I contacted support, and they said the system hadn't processed my request properly, but after that the kit is now on its way. Then second week passed. Still nothing. By the third week, still no kit.

When I followed up again, and it seemed the kit had gotten lost somewhere in transit by post. So I decided to pay for at-home blood draw service instead, where a clinician comes to you, takes your blood, and sends off the tests.

That part actually went smoothly—the clinician was professional. But when I got my results back, the potassium levels were missing. I asked customer service about it, and they told me I'd need to buy an additional test: "Kidney Function Home Test Kit for £199.00", on top of already spent £236,98 + £79.00

Overall, my experience was really upsetting.
Would I say the company is bad? No.

In my opinion, this unlucky experience for both me and Vitall is an opportunity to improve their service.

First of all, it would be great if Vitall could provide full tests for people on HRT and sell them as a single kit (Urea, Electrolytes including Potassium, testosterone, estradiol and maybe some extra) . That would not only make testing easier but, with a reasonable price, could also be beneficial for the company itself, as many people will start purchasing it.

Also, it would be great if Vitall could organise home test kit pick‑up in big cities. Personally, I wouldn't mind going to drop off the test myself.

First test: Clear, concise, happy with the results.
Second test: Oestrogen levels were "dangerously" high. Contamination was quite possible so I gave them a benefit of the doubt.
Third test: Again, oestrogen levels were "dangerously" high. Absolutely no chance of contamination. No use of HRT for 1+ week, I washed THOROUGHLY and took the test in a sterilised environment. I now take my tests via veinous blood draw at my GP. Waste of £180. I wouldn't trust them with a circus peanut.

After there was an issue with my initial finger prick test, I was given an appointment with a community nurse who drew the blood for me.

No hitches with the process, tests came quickly and so did results.

I saved my passwords as usual but when I tried to login I was refused no method of resetting the password. So I had to get Doctor to send me a copy.

It was straightforward but I has used a different company for an Hba1c test and it was followed by a doctor who explained it all. The HomaIR test gave me my IR result but it gave no background information on the results. I'd liked to have been given advice or more info on what the results meant.

Very good firm to deal with. They have always been quick and efficient. Thanks.

This was the first time I had used Vitall and I was very impressed with the service I received. From the ordering of my blood test through to delivery and results, I was kept informed at every stage of the process . I would recommend this company.

The test was easy to book and the nurse came in the time window provided. It was helpful to have a half hour time slot provided on the day. She was very competent and dealt with everything, even kindly offering to post off the test for me. I received the e mail with the test result the next day - which was very quick. It all couldn't have been easier or more efficient. And given how hard it is to get a measure of insulin resistance, very grateful to Vitall for providing the test.

Simple blood test taken by a friendly professional nurse over and done with in 3 minutes. Results arrived 2 days later fantastic

Got the results back extremely quick

The way the results are presented to you is very clean and understandable too, in terms of formatting and design.

Pretty terrible service. returned saliva sample about 3 months ago, never acknowledged receipt of the sample, 3rd time trying to reach support, still no results

Always so much quicker and more efficient than rival services like Medichecks. No messing around, just results explained well that I can share with my doctor.

Super fast and easy! Plus nice result visuals.