Vital Beat Reviews 226

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very impressed with the high quality of the products, finding them to be exactly as they should be and providing necessary protection. Many people highlight the excellent customer service, noting the quick responses, helpful assistance with sizing, and overall professional and warm treatment. The delivery service is also frequently praised for its speed, with products often arriving promptly, even when custom-made or shipped internationally. Reviewers appreciate that the products offer peace of mind and confidence, allowing them to participate in activities without fear. However, some customers mentioned minor issues with the product design, such as the protection pad occasionally popping out or feeling a bit large, causing slight binding. A few also experienced problems with the t-shirts, including dye transfer and incorrect pocket placement that required home alterations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing it as excellent,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as high quality,... See more

Service

Reviewers highlight positive aspects of service, expressing extreme satisfaction with both the service and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and speedy delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, expressing high satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so glad, I found Vital Beat. I have had an ICD implanted a few months ago and was worried about it getting damaged in case of having an accident during certain exercises. Vital Beat not only prov... See more

Rated 5 out of 5 stars

Multiple ways to connect with customer service. Thadeo reached out immediately to my messages as we were trying to get the vital beat pad in a short time window. In the end we didn't need express shi... See more

Rated 5 out of 5 stars

The dimensions for the ICD protector are exactly as they should be, top quality. It does exactly what it is intended for and does it well, very fast delivery, communication with the seller is top-not... See more

Rated 5 out of 5 stars

Prompt, personal service when I needed to return shirt for customization. Good product, well explained in documentation when it arrived. I don't know what else they could do, they seem to want to do w... See more


Company details

  1. Protective Clothing Supplier

Written by the company

Vital Beat offers the best CE marked comfort and protection solution to medical device carriers of all ages(2-99y/o) worldwide. Wether you have a pacemaker, ICD, S-ICD, DBS, VNS, Port catheter, gastric or insuline pump or any other medical device, Vital Beat has the perfect solution for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We ordered this shirt for my son who…

We ordered this shirt for my son who just transitioned from a pacer in his abdomen to one below his collar bone. He plays baseball for his 8th grade team and requires protection to play, and your shirt was exactly what we were looking for.

Even to the United States, shipping took less than a week, which was beneficial because he needed it to be allowed to practice the following week.

Sizing seems in line with regular clothing.

Would probably recommend a second shirt if it’s something you’re wearing on a regular basis unless you enjoy nightly washings-an oversight on my part.

Overall very happy with the shirt and will purchase again in the future.

3 February 2023
Rated 2 out of 5 stars

STEEP PRICE!

It's a great idea... but the price is a rip off and they seem to be hoping that you won't do your homework and find products like Demon United, Demon D3O Chest Plate.

Which only costs $75 Canadian dollars, for full chest protection with a D3O pad, instead of the Vital Beat, which is maybe a quarter of the size, for $300 Canadian dollars.

Hopefully this helps others not make the same costly mistake as I did.

11 January 2023
Vital Beat logo

Reply from Vital Beat

Hi Matt,

Thank you for letting us know about your experiences with Vital Beat. We are very sorry to hear that you aren't satisfied with the cost of our products.

First off we would like to mention that we have never made our usage of D3O materials a secret. You can find all the information about this on our website.
Our product is not just the Shield, but a combination of the Shirt and Shield, through which we can ensure a good fit and proper protection for everyone. We want to make sure of this, and hence do not sell the Shields separately.

You are of course free to buy other products if you feel like those are suited to your needs, but this might not be the case for everybody. Vital Beat shirts can be custom tailored to your needs and will offer protection only where our customer wants and needs it. The Chest shield you are mentioning is very big and will cover much more than is needed in your case.

We understand that our prices aren’t cheap. However, the high quality of our shields and shirts make it an investment that will last you for years, which we know for a fact from the experiences from our customers over the past years. You have received a shirt with a fit that we spend years perfecting, made from a fabric that we had custom made with Ecomade COOLMAX technology.

Potential future growth of our company will hopefully enable us to lower the prices. Unfortunately, this is something we are unable to change at this time, since there are many factors that make up our price. We are a small company, based in our attic, and we have our fabric and shirts custom produced here in Europe in small quantities. Both the quality of the fabric and the small quantities result in a higher production price per shirt. Shipping costs, that are between €35-€50, are also a big factor.

Regardless of the above, we do sincerely hope that you will enjoy wearing our shirt and shield for many years to come and that you will experience the comfort and protection that Vital Beat offers to its customers.

Best of luck,

Thadeo

Rated 5 out of 5 stars

Vital beat were easy and efficient to…

Vital beat were easy and efficient to deal with. Instructions for getting the correct size were clear. Payment was easy. Delivery was timely (to New Zealand). The shirt is high quality and fits well. The shield covers my pacemaker and will protect it while I am wearing a heavy backpack.

5 February 2023
Rated 5 out of 5 stars

Works as advertised and more!

Works as advertised. Top quality and worth the investment. Could actually be marketed to broader segment of users, if you consider that even sedentary pacemaker patients use seatbelts and risk pacemaker related injuries in auto accidents!
I wear my athletic shield every time I drive!

4 February 2023
Rated 5 out of 5 stars

Quality Focused Client Care

The active participation of this vendor ensured that we ordered the protective gear that is best for the recipient. From measuring, validation and recommendations we are extremely grateful for the support.

22 December 2022
Rated 5 out of 5 stars

great experience with VitalBeat

I immediately felt very comfortable with this company. The staff is courteous and very helpful.
I have made purchases on three separate occasions and have always received excellent quality material.
Without their products I probably would not have been able to realize my professional dream.
Thank you very much!

19 December 2022
Rated 5 out of 5 stars

Still having to come to terms with…

Still having to come to terms with having an ICD. The protector has given me the confidence to enjoy the snowy and icy conditions of Squamish.
The sizing was spot on, and the tee shirt comfortably to wear, well fitting, washes well, and is odourless if worn for days without washing. Delivered in a timely manner and on opening the box, the little personal note was lovely.
Expensive yes, would I recommend yes, would I purchase again yes.

31 December 2022
Rated 5 out of 5 stars

More action on my last holiday travel

During my last holiday travel, I wore my pacemaker protector. I feel confident and with peace of mind while I was on the move. I could confidently use my two shoulder bags on both of my shoulders. It really helped me feel safe with peace of mind when physically active.

24 November 2022
Rated 1 out of 5 stars

I specifically asked about the pocket position.

I proactively and specifically asked about the position of the pocket on the shirt, as my ICD looked to be more in the center of my left breast. After taking the additional measurements that they asked for, i was emailed that the standard would work. However, when the shirt arrived, it was not even close! The edge of the pocket fell right on the middle of the device.
After spending so much time and money and proactively asking to ensure a proper fit, it is pretty frustrating to have to deal with the failure. They did offer to have me mark my shirt and ship it back at my expense. I also needed to buy another shirt and then they would refund that when they received my shirt. However, as i estimated, the time it would have taken to measure and mark a shirt, ship it back to the Netherlands and then have them make and then expedite a shipment back would not have occurred in 48 hours i needed. As such, I didn't have a viable option to rectify the mishap. I ended up having to pay a local tailor to get it right. I like the product, but your processes should take into account the variety of body shapes, sizes and placements of the devices.
Providing the additional measurements requested, did NOT ensure a proper fit and caused extra time and expense. You should find a process that works and/or allow customers to buy just the padding and not be required to buy the shirt.

1 December 2022
Vital Beat logo

Reply from Vital Beat

Dear Gerry,

Thank you for the review. Unfortunately I do see some inaccuracies in your review that I would like to correct.

You did indeed ask about the position which, with the measurements you provided, I verified for you. With those measurements I did not see a reason to think the position was incorrect.

After receiving the shirt you found out that unfortunately the placement was off. I then suggested you mark the center of your device on the shirt and send it back to me so that I could make you a custom shirt. You then said that would take too long because you needed it within a couple days. I then offered to make you a new shirt according to your adjustments and FedEx priority ship it to you so that you would have the new shirt within 48 hours.

All I asked for was a security deposit made by ordering an extra shirt on our website (sadly we learned from experience that if we don't ask for a deposit some of our shirts would never return to us). This order/security deposit would be refunded once I had received the other shirt back from you.

The one rule we have for all our customers is that they have to ship items back to us. We are not amazon with an unlimited worldwide shipping network. Everything else is free of charge. You get a free custom shirt and we return it to you for free (with priority shipping if needed).

Despite all the options I gave you, you weren't happy with any of them and refused to let me help you.

I'm really sorry about how you feel about your experience with us, I would be happy to work it out with you if you want! Let me know.

Rated 5 out of 5 stars

Great product and service

Ordered on the Tuesday and the pad and vest arrived 3 days later which is great considering I live in the UK and it is coming from the Netherlands.
Pad and vest are great!

25 October 2022
Rated 4 out of 5 stars

Excellent service from Thadeo

Excellent service from Thadeo who despatched the shirt from Manchester so that I didn't have to pay customs duty.

One small gripe is that the opening to the pocket for the shield on the shirt is very small making it pretty difficult to insert the shield into the pocket.

1 October 2022
Rated 5 out of 5 stars

Great Product

I purchased the pacemaker shirt and both protective shields. The shirt is very comfortable and the pocket is well located to hold the shields. The customer support has been outstanding. I highly recommend the product.

14 October 2022
Show reviews in all languages. (226 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look