Vital Beat Reviews 226

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very impressed with the high quality of the products, finding them to be exactly as they should be and providing necessary protection. Many people highlight the excellent customer service, noting the quick responses, helpful assistance with sizing, and overall professional and warm treatment. The delivery service is also frequently praised for its speed, with products often arriving promptly, even when custom-made or shipped internationally. Reviewers appreciate that the products offer peace of mind and confidence, allowing them to participate in activities without fear. However, some customers mentioned minor issues with the product design, such as the protection pad occasionally popping out or feeling a bit large, causing slight binding. A few also experienced problems with the t-shirts, including dye transfer and incorrect pocket placement that required home alterations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing it as excellent,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as high quality,... See more

Service

Reviewers highlight positive aspects of service, expressing extreme satisfaction with both the service and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and speedy delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, expressing high satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so glad, I found Vital Beat. I have had an ICD implanted a few months ago and was worried about it getting damaged in case of having an accident during certain exercises. Vital Beat not only prov... See more

Rated 5 out of 5 stars

Multiple ways to connect with customer service. Thadeo reached out immediately to my messages as we were trying to get the vital beat pad in a short time window. In the end we didn't need express shi... See more

Rated 5 out of 5 stars

The dimensions for the ICD protector are exactly as they should be, top quality. It does exactly what it is intended for and does it well, very fast delivery, communication with the seller is top-not... See more

Rated 5 out of 5 stars

Prompt, personal service when I needed to return shirt for customization. Good product, well explained in documentation when it arrived. I don't know what else they could do, they seem to want to do w... See more


Company details

  1. Protective Clothing Supplier

Written by the company

Vital Beat offers the best CE marked comfort and protection solution to medical device carriers of all ages(2-99y/o) worldwide. Wether you have a pacemaker, ICD, S-ICD, DBS, VNS, Port catheter, gastric or insuline pump or any other medical device, Vital Beat has the perfect solution for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

great pacemaker protector and service…

I have been looking for a pacemaker protector for my 24 years old son since November 2024, and first contacted a company in the US who never replied to me. I am very impressed by Vital Beat's level of service, and the quality of the product they supply. I find Vital Beat to be extremely professional, Thadeo answered my inquiry promptly and detailed. He gave me sufficient information to feel comfortable to place an order immediately.
Once the order was placed with them, it was processed very quickly, and we received it in South Africa a couple of weeks later.
It changed my son's life in a positive way as he was able to play football again and carry on with his lifelong passion (sport, football, surf..). He has played a few soccer matches and he finds the device is comfortable to wear and gives him peace of mind. We bought 2 shirts, one black for sport and one white for smart events like music festivals...etc. The extra effort and packaging with all the inserts and information provided was really appreciated. It is early days, but we are very happy having found Vital Beat! Thank you to Vital Beat for making such a device available to us.
Laurence & Julien

2 April 2025
Rated 5 out of 5 stars

wore my shirt with the protectors last…

wore my shirt with the protectors last night at aikido and felt fairly safe; the shirt is a little snug and would like a next size shirt at some point, but all arrived well....FedeX tho, couldn't find my address and it took two days of "verifying" if my address was "real." I never had that happen with any delivery; I would switch delivery service, if I were you....

11 March 2025
Rated 5 out of 5 stars

Great shirt and design

Vital Beat is very attentive and the custom shirt first perfectly. I use it while boxing and it goes unnoticed while training which is great.

31 October 2024
Rated 5 out of 5 stars

Wonderful experience working with…

I had a wonderful experience working with Thadeo at Vital Beat. The shirt and shield, intended for my teenage daughter, required adjustments to ensure proper fit and protection. I appreciate the attention to detail. The shield is comfortable; my daughter doesn't even notice it beneath her hockey equipment. Thank you again, Thadeo and Vital Beat.

5 February 2025
Rated 5 out of 5 stars

Great communication with Thadeo

Great communication with Thadeo. I was unaware that I had ordered the shirt without the shield. I had an email from him explaining and he cancelled my order for me and made sure I was refunded. I also received a follow up email to check that I had received it.

23 December 2024
Rated 5 out of 5 stars

Excellent quality and outstanding funktionality

Excellent quality and outstanding functionality characterise the products from vital beat. A clear website, simple ordering process and fast delivery speak for themselves. I am very satisfied with the pacemaker protection system I purchased.

8 December 2024

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