Vital Beat Reviews 226

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very impressed with the high quality of the products, finding them to be exactly as they should be and providing necessary protection. Many people highlight the excellent customer service, noting the quick responses, helpful assistance with sizing, and overall professional and warm treatment. The delivery service is also frequently praised for its speed, with products often arriving promptly, even when custom-made or shipped internationally. Reviewers appreciate that the products offer peace of mind and confidence, allowing them to participate in activities without fear. However, some customers mentioned minor issues with the product design, such as the protection pad occasionally popping out or feeling a bit large, causing slight binding. A few also experienced problems with the t-shirts, including dye transfer and incorrect pocket placement that required home alterations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing it as excellent,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as high quality,... See more

Service

Reviewers highlight positive aspects of service, expressing extreme satisfaction with both the service and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and speedy delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, expressing high satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so glad, I found Vital Beat. I have had an ICD implanted a few months ago and was worried about it getting damaged in case of having an accident during certain exercises. Vital Beat not only prov... See more

Rated 5 out of 5 stars

Multiple ways to connect with customer service. Thadeo reached out immediately to my messages as we were trying to get the vital beat pad in a short time window. In the end we didn't need express shi... See more

Rated 5 out of 5 stars

The dimensions for the ICD protector are exactly as they should be, top quality. It does exactly what it is intended for and does it well, very fast delivery, communication with the seller is top-not... See more

Rated 5 out of 5 stars

Prompt, personal service when I needed to return shirt for customization. Good product, well explained in documentation when it arrived. I don't know what else they could do, they seem to want to do w... See more


Company details

  1. Protective Clothing Supplier

Written by the company

Vital Beat offers the best CE marked comfort and protection solution to medical device carriers of all ages(2-99y/o) worldwide. Wether you have a pacemaker, ICD, S-ICD, DBS, VNS, Port catheter, gastric or insuline pump or any other medical device, Vital Beat has the perfect solution for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great S-ICD protection

Excellent product that lets me still play the recreational sports that I love after my S-ICD implant. Communication was also excellent throughout the purchase.

5 August 2025
Rated 5 out of 5 stars

Great product!

Great customer service, great product. Only issue is the protection pad keeps popping out of the pouch when im batting. My arm pushes pad out the opening..I ended up just putting some.duct tape over the opening. Maybe think about some velcro to keep pad in pouch?

26 July 2025
Rated 5 out of 5 stars

I needed another shirt with the same…

I needed another shirt with the same measurements as the last one I ordered quickly and Vital Beat got them done quickly and delivered them when I needed them. You can't ask for better service than that. Thank you.

21 July 2025
Rated 5 out of 5 stars

Excellent service

Excellent service
It was really wonderful to have Thadeo keeping contact with us to check on measurements and keeping us updated on progress.
Very speedy delivery, thank you ☺️

12 July 2025
Rated 5 out of 5 stars

Great Invention

I am so glad, I found Vital Beat. I have had an ICD implanted a few months ago and was worried about it getting damaged in case of having an accident during certain exercises. Vital Beat not only provides protection from damage but also peace of mind. I will be sure to recommend Vital Beat to others.

21 June 2025
Rated 5 out of 5 stars

Peace of Mind Playing Sports

A well made product and very responsive customer service to my frequent questions and concerns. My pacemaker is in a difficult position and I was quickly provided additional measuring information to assure the best possible fit. I now feel much safer playing indoor soccer!

11 June 2025
Rated 1 out of 5 stars

Buy a motorcycle back protector, the same for cheaper

It’s a scam, the D30 Viper XS/S protectors that Vital Beat sell at a high profit are actually motorcycle back protectors which can be bought for around £30-40 /€35-45. Richa and Furygan are some of the brands available.
And anyone can buy and sew a pocket in a shirt for far less than the costs of their shirts.

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service and product

Rapid delivery, quick and personal reply to emails and a great product - I received a glancing blow from a cricket ball the first time of using it and barely felt a thing. Thoroughly recommend for those looking to get more confidence back around impact/contact sports.
It was also recommended by my cardiology team.

5 May 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look