We’ve had a great experience working with Vista Vue. Shubhangi Kedare was so kind, friendly and helpful throughout the whole process. She made everything really straightforward and was always happy... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn't feel our advert was having a big enough impact. But after speaking with Pooja she gave me some great tips and worked with us to make sure our advert was doing what we intended. Definitely... See more
Company replied
Shubhangi Kedare is great. She made sure we were satisfied with Vistvue's services and always making sure that anything we communicate to the design team is being worked on. We are able to work on cha... See more
Company replied
Just spoke to Shubhangi about a problem with an invoice, called me back as promised, explained everything like the admin fee of £248 which i wasnt aware of but she assured me it was in my contract. Di... See more
Company replied
Company details
Written by the company
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Contact info
United Kingdom
- customercare@vistavue.com
- vistavue.com
4.6
Excellent
654 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Vistavue
Hi Gail,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that everything was explained clearly and that you felt well informed throughout the process. Making sure our customers understand each step and feel confident moving forward is something we take great pride in.
Thank you again for your support, and we look forward to working with you throughout your journey with Vistavue.
Best regards,
Vistavue Customer Care Team
Welcome call was very professional
10 September 2026
Unprompted review
Reply from Vistavue
Hi Hassan,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that your welcome call was professional and informative. Making sure our customers feel confident, supported, and fully informed from the very beginning is something we take great pride in.
Thank you again for your support, and we look forward to working with you throughout your journey with Vistavue.
Best regards,
Vistavue Customer Care Team
Communication is very good
The responses back have been great! Communication is easy and all my concerns were addressed in a timely fashion. Im very satisfied with the service.
9 September 2026
Unprompted review
Reply from Vistavue
Hi Hanife,
Thank you so much for your wonderful feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've been so pleased with the service and support you've received. Providing clear communication and responding promptly to our customers' needs is something we take great pride in, so it's fantastic to know that all of your concerns were addressed quickly and efficiently.
It's great to hear that you've found the process easy and that you've been satisfied with the overall experience.
Thank you again for your support, and we look forward to continuing to work with you.
Best regards,
Vistavue Customer Care Team
Great experience so far..
Great experience so far... much appreciated 🙏
9 September 2026
Unprompted review
Reply from Vistavue
Hi Beata,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've had such a positive experience so far. Knowing that you've found the process smooth, the service helpful, and the support responsive means a lot to the whole team.
Thank you again for your support—we greatly appreciate it. We look forward to continuing to work with you and supporting your campaign every step of the way.
Best regards,
Vistavue Customer Care Team
STAY AWAY!
Vistavue used to go by the name Direct Digital and Multimedia International Services Ltd, check out their UK Companies House website. Look up Direct Digital reviews on Trustpilot, too. They are terrible and vividly describe the nightmare experienced by so many people who fell for these thieves! Do not do any business with them. It is an organised gang with cronies inside trusted and well known institutions. Like a parasite, Vistavue profits from exploiting these organisations and small businesses, by gaining access to display ads within those trusted institutions. Screens don't work or are placed in concealed areas. The adverts are horrible! You can't negotiate or cancel with them. Nothing good will come of this, people! No customers, no money, just losses and court cases! BE AWARE! Do not sign any contracts with them. Don't trust the fake good reviews on Trustpilot, they are all generated by paid AI and bots. It is all a lie and a scheme to swindle us out of our hard earned money! They will take the very food out of your and your children's mouths!
3 May 2026
Unprompted review
Reply from Vistavue
Hi Catherine,
Thank you for taking the time to share your feedback.
We're sorry to hear that you feel this way and that your experience has not met your expectations.
We strongly dispute a number of the claims made within your review. Our screen network operates across a range of venues, and whilst locations and visibility can vary, we work closely with venue partners to maximise exposure and maintain service delivery. Where operational issues arise, our team works to address them as quickly as possible, as we do with any concerns about advert quality.
We also reject the suggestion that customer reviews are fabricated or generated by bots. Reviews are submitted independently by customers based on their own experiences. Many of our customers continue to renew their campaigns and provide feedback on the results they have achieved through the platform.
All contractual terms, including pricing, notice requirements, and renewal provisions, are clearly outlined within the agreement before any commitment is made. We always encourage customers to read their contract carefully and raise any questions before proceeding.
If you would like to discuss your account further, please contact us at customercare@vistavue.com
Best regards,
Vistavue Customer Care Team
Do not book with Vistavue
Do not book with Vistavue. Awful customer experience, unprofessional designers and I was pushed into signing a contract without having any time to read it. The contract was completely different to what was sold, strange how they do everything in person or on the phone and don’t like anything in writing. I kept everything on email and asked to cancel and they’re now getting nasty and threatening legal for contacting my bank. I have found several Facebook groups and communities confirming that other people have been affected and stood at the screen for 30 mins and did not see their advert after being promised it would show every 8 minutes for 45 seconds. Hope someone sees this before they make a bad decision. Currently in talks with a Lawyer. They’ve lost a few cases already, hope they’re ready to lose another!
31 July 2026
Unprompted review
Reply from Vistavue
Hi Karina,
Thank you for taking the time to share your feedback.
We're sorry to hear that you remain dissatisfied with your experience and that this is your perception of our business.
We do not recognise a number of the claims made within your review. Our sales process is designed to provide customers with the information they need to make an informed decision, and all key terms, costs, contractual commitments, and cancellation requirements are set out within the agreement documentation provided before any contract is entered into. We always encourage customers to review their contracts carefully and raise any questions prior to signing.
We would also like to clarify that advert scheduling is determined by the content rotation on the screen network and can vary depending on the number of active advertisers at a particular location. Where customers have concerns regarding campaign performance or advert visibility, our team is available to review these directly and provide support.
As you have referenced legal discussions, it would not be appropriate for us to comment on the specifics of your account in a public forum. However, we are confident that the relevant documentation and correspondence will provide a full and accurate record of the matters raised.
Best regards,
Vistavue Customer Care Team
This company is a major advertising scam
This company is a major advertising scam—far worse than people realize. A representative came to my restaurant and pitched some ideas; I agreed to one of them, which was supposed to cost £30 a week. That’s when the trouble started: they charged me £500 in the very first week. When I questioned it, they told me I had signed a contract and had to stick to it. They are nothing but stupid thieves.
8 September 2026
Unprompted review
Reply from Vistavue
Hi Wesam,
Thank you for taking the time to share your feedback.
We're sorry to hear that you are dissatisfied with your experience and that there appears to have been confusion regarding the costs associated with the service.
We would like to clarify that all charges, including any upfront payments, administration fees, and ongoing payment schedules, are outlined within the contractual documentation provided during the sign-up process. We always encourage customers to review the agreement carefully and raise any questions prior to signing to ensure they have a full understanding of the commitment being entered into.
We strongly dispute the suggestion that customers are misled regarding pricing. Our agreements clearly set out the costs and terms of the service, and our team is available to provide clarification at any stage.
Best regards,
Vistavue Customer Care Team
We had a very first contact chat which…
We had a very first contact chat which was very helpful for our business.
8 September 2026
Unprompted review
Reply from Vistavue
Hi Carlos,
Thank you so much for your feedback — we really appreciate you taking the time to share it.
We're delighted to hear that your first contact with us was helpful and provided value for your business. Making sure our customers feel informed, supported, and confident from the very beginning is something we take great pride in.
It's great to know that the conversation was useful and helped you better understand the opportunities available. We look forward to continuing to work with you and supporting your business moving forward.
Thank you again for your support.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Jacqueline Ann,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that the process has been smooth and that you're pleased with your experience so far. We always aim to make things as straightforward and hassle-free as possible for our customers, so it's wonderful to know that's been reflected in your journey with us.
Thank you again for your support, and we look forward to continuing to work with you.
Best regards,
Vistavue Customer Care Team
Great service
8 September 2026
Unprompted review
Reply from Vistavue
Hi David,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've had such a positive experience with our service. Providing friendly, professional, and helpful support is something we take great pride in, so it's wonderful to know we've made a positive impression.
Thank you again for your support, and we look forward to continuing to work with you.
Best regards,
Vistavue Customer Care Team
Assistance in promotion Al-Anon
I found Vistavue so helpful and professional in promoting Al-Anon, a charitable group that supports families and friends of people in addiction. Their promotion will bring our message to so many people, many of whom may come to use our service. Thank you Vistavue!
Kevin, Area 23 Public Information Coordinator.
7 September 2026
Unprompted review
Reply from Vistavue
Hi Kevin,
Thank you so much for your wonderful feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've found Vistavue helpful and professional in supporting such an important cause. Al-Anon provides invaluable support to families and friends affected by addiction, and we're proud to be able to help raise awareness of the services you offer.
It's especially rewarding to know that the promotion will help your message reach more people who may benefit from the support available. Helping organisations connect with those who need them most is something we truly value.
Thank you again for your kind words and for the important work that you do. We wish you every success and look forward to continuing to support your efforts.
Best regards,
Vistavue Customer Care Team
Shubhanti was friendly professional and…
Shubhanti was friendly professional and helpful and answered all my questions perfectly
7 September 2026
Unprompted review
Reply from Vistavue
Hi Jeannette,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Shubhangi was friendly, professional, and helpful throughout your experience. Taking the time to answer questions clearly and ensure our customers feel informed and supported is something we take great pride in, so it's wonderful to know she was able to assist you so effectively.
We'll be sure to pass your lovely comments on to Shubhangi—they'll mean a lot to her.
Thank you again for your support, and we look forward to continuing to work with you.
Best regards,
Vistavue Customer Care Team
Welcome call with Pooja helpful and…
Welcome call with Pooja helpful and friendly
7 September 2026
Unprompted review
Reply from Vistavue
Hi Ursula,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that your welcome call with Pooja was both helpful and friendly. Making sure our customers feel informed, supported, and confident from the very beginning is something we take great pride in, so it's wonderful to know you had such a positive experience.
We'll be sure to pass your kind words on to Pooja—they'll mean a lot to her.
Thank you again for your support, and we look forward to working with you throughout your journey with Vistavue.
Best regards,
Vistavue Customer Care Team
My initial call with Pooja was quick…
My initial call with Pooja was quick and efficient. she was able to explain everything to me easily and i know what further actions are required of me to progress my advertisement. Very happy with the service i have received so far.
3 September 2026
Unprompted review
Reply from Vistavue
Hi Nicola,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that your initial call with Pooja was quick, efficient, and informative. It's great to know that she was able to explain everything clearly and ensure you understood the next steps needed to progress your advertisement.
Making the onboarding process as straightforward and stress-free as possible is something we take great pride in, so it's wonderful to hear that you've been happy with the service you've received so far.
We'll be sure to pass your kind words on to Pooja—they'll mean a lot to her.
Thank you again for your support, and we look forward to helping bring your advert to life.
Best regards,
Vistavue Customer Care Team
Clear and friendly service form Rohit…
Clear and friendly service form Rohit thanks so much
4 September 2026
Unprompted review
Reply from Vistavue
Hi Rosalind,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Rohit provided clear, friendly, and helpful service. We take pride in ensuring our customers feel informed and supported, so it's wonderful to know you had such a positive experience.
We'll be sure to pass your kind words on to Rohit—they'll mean a lot to him.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Iris,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Pooja was so helpful during your onboarding process. Making sure our customers feel informed, supported, and confident from the very beginning is something we take great pride in, so it's wonderful to know you had such a positive experience.
We'll be sure to pass your kind words on to Pooja—they'll mean a lot to her.
Thank you again for your support, and we look forward to working with you throughout your journey with Vistavue.
Best regards,
Vistavue Customer Care Team
Communcation was great
So far so good, everything has been explained and communcation was great.
4 September 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that everything has been clearly explained and that the communication was good. Making sure our customers feel informed, supported, and confident throughout the process is something we take great pride in.
It's fantastic to know you've had such a positive start to your journey with us, and we look forward to continuing to work with you.
Thank you again for your support.
Best regards,
Vistavue Customer Care Team
great first contact with this company
great first contact with this company. everyting was explain well
4 September 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that your first contact with us was such a positive experience. It's great to know that everything was explained clearly and that you felt well informed from the very beginning.
Providing clear communication and making the process straightforward for our customers is something we take great pride in, so it's wonderful to hear that's been your experience so far.
Thank you again for your support, and we look forward to working with you throughout your journey with Vistavue.
Best regards,
Vistavue Customer Care Team
5 STARS ALL OF THE WAY
5 STARS ALL OF THE WAY! Harry was amazingly eloquent, and explained everything in perfect details of our next steps. We appreciated his patience with us as we found the time for our 10 minute call. He was so sweet and accommodating, definitely a great asset to the company!
3 September 2026
Unprompted review
Reply from Vistavue
Hi Caroline,
Thank you so much for your fantastic feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you had such a positive experience with Harry. It's wonderful to know that he explained everything clearly, guided you through the next steps in detail, and made the process easy to understand.
We also appreciate your kind comments about his patience and flexibility in arranging the call. Providing a friendly, accommodating, and supportive experience is exactly what we strive for, so it's fantastic to hear that Harry delivered just that.
We'll be sure to pass your lovely feedback on to him—he'll be thrilled to hear it.
Thank you again for your support, and we look forward to working with you throughout your journey with Vistavue.
Best regards,
Vistavue Customer Care Team
Excellent service and understanding of…
Excellent service and understanding of customer's need.
3 September 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've received very good customer service and found the experience clear, direct, and efficient. We understand how valuable your time is, so we always aim to provide the information you need in a straightforward and helpful manner.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
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