Vistaexpert Reviews 834

Very slippery company. Refuses to provide a service address for a legal claim for breach of my consumer rights. Steer well clear

Be very aware of this company!
I purchased sunglasses on Vistaexpert via eBay UK on January 2024.
A few weeks later, the item was delivered. Soon after, i received a letter from FedEx to pay £60.12 for customs and duty charges for bringing the item to the UK.
I thought was a mistake, cause this was not mentioned during checkout!
Not that i could see it, no. And if it was, like the seller said it was; why the costumer couldn't see it???
Why the costumer didn't know about the existing duty charges if they were present and obviously i wasn't the only one to experience that.
This it shouldn't even be legal.
The costumer should know exactly, exactly what he's going to pay during checkout!
No hidden curtains.
No shadow bills!
It should be really a clear transaction, cause there's no way i would of pay for a item (that i dont even know if i will keep it) if i knew about the extra £60.12 charge. No way !!!
I purchased items on eBay for years coming from overseas like USA, Australia, france, Italy, Germany, etc..
Never experience this.
The sunglasses were returned a couple of days after delivery because it didn't suit me.
but hey, there's still £60.12 of duty charges fee to pay, with the compliments of Vistaexpert just to be able to try their sunglasses cause this is the Vistaexpert service!
Be aware if you buy in UK !!
A shadow, smoky company, based on my own experience, no, i couldn't possibly recommend !!

Answering to your statement below,
You can say whatever you want, Yourself as a company owner, i wouldn't expect nothing less..
listen to this carefully, during the time i purchased and paid for your product on the 3rd of January/eBay there was absolutely nothing highlighted, mentioned, crystal clear or present as you say, about a custom fee duty charge to pay if i buy your product !!
I don't drink and it's not my first time on eBay either. I tend to see exactly i will be paying for before i do.

Delivery to South of France took more than 48h. (not a big deal-it was a little bit delayed) Post tracking was working with real time updates. Product quality as described. Original packing, high quality of the glasses. Perfect. Recommendations :) Grazie

Very good experience. I reccomend them. I ordered wrong size of optical frames and they accepted the return and provided me correct ones without additional costs. Frames are original/genuine.

The sunglasses are great; the delivery was faster than expected. The price was the best here!
The whole process of buying was smooth and fast. I like Vistaexpert and I will buy here again definitely.

I made a purchase back in Dec 2023. And I have received a letter from a collections agency demanding unpaid duty/tax on behalf of the shipping company that was used to ship the order to the UK. The seller did not mention anything regarding this otherwise I would of not purchased. Be careful of this. I will also be updating and leaving more review after response from seller.

I am very satisfied, delivery much earlier than expected

Shipping, delivery and item as described - Thanks a lot!

Great shop, affordable prices for sunglasses. The delivery date stated on the order in the arrival date but shipping date which is confusing. After the shipping, delivery is within 5-7 business days

Excellent service, good price, definitely recommend, happy with my purchase!

When using this company bear in mind they are Italian and delivery information and updates require translating!! I ordered the glasses 10 days ago and only just been shipped so it will not be received for another 5 days. Very poor delivery and shipping process and customer information.

I will not be using this company again and would not recommend it. Better to purchase from a UK company without language and shipping issues!!

Bought Sunglasses from this company they were spot on great Sunglasses and a great price would defo buy again.

I searched in many store for a particular sunglass and I founded it by Vistaexpert. Thank you very much for the fast shipment and the tracking information!

I have ordered an eyeglass frame for my child and I am very satisfied with the quality of service, price and delivery. Many thanks!

Very good ! glasses sent in a few hours, and received well packed.

Ordered gucci sunglasses they arrived today I love them .I did get worried reading some reviews but I have had no problems at all I tracked them all the way from Milan. The price was good I had nothing else to pay on delivery. Very happy

Great service
Will use again and will definitely recommend 👍

Fast Delivery. excellent service
Go for it!

Few beginner questions ......immediately clarified by vistaexpert.
Solid Glasses! good
quality!

Very weird indeed!!!!