We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us... See more
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Visiativ always respond quickly with relevant information and questions. They are always ready to pick up the phone and help us to find a solution when we run into an issue. Their add-on package, MyCA... See more
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Dylan Mitchell was excellent at training me on my essentials course. I was extremely happy how patient he was at explaining everything and showing us what needed to be done or what I had done wrong. I... See more
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Sam Barlow gave us a great training session over 3 days. He was able to respond clearly to any questions we had (even if they weren't directly related to the content). I have definitely come away from... See more
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Company details
- Business to Business Service
- Research and Product Development
- Software Company
- Software Training Institute
About Visiativ UK & Ireland
Written by the company
At Visiativ UK & Ireland, we help businesses of all sizes streamline their design, engineering, and manufacturing processes through intelligent, scalable solutions.
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
Looking for SOLIDWORKS? You're in the right place!
We're Platinum-rated by Dassault Systèmes, the makers of SOLIDWORKS
Our expertise has long been acknowledged by SOLIDWORKS and our customers, with accolades for delivering the highest-rated customer support in Northern Europe from 2014 to 2017. In 2018, we were distinguished as the ‘Top reseller for overall performance in Northern Europe’.
The awards system changed to a monthly system in 2019 and SOLIDWORKS have awarded us with the ‘Platinum-rated Support’ badge every month since its inception, which is proof of our continued commitment to the success and satisfaction of our customers.
Contact info
1 Pioneer Court, Chivers Way, Histon, CB24 9PT, Cambridge, United Kingdom
- 01223 200690
- solutions@visiativ.co.uk
- visiativ.co.uk
4.9
Excellent
190 reviews
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Technical Support
The technical support helped me a lot for the installation process of SolidWorks. They are really helpful
3 June 2026
Reply from Visiativ UK & Ireland
Hi Yusril,
Thank you for your kind feedback. We're really pleased to hear our technical support team was able to help with your SOLIDWORKS installation and make the process straightforward.
Getting new software up and running smoothly is an important part of the customer experience, so it's great to know our team could provide the guidance and support you needed.
Thank you for choosing Visiativ UK & Ireland. If you need any further assistance with SOLIDWORKS in the future, we're always here to help.
Kind regards,
The Customer Success Team
Needed some help with a very odd issue…
Needed some help with a very odd issue that had caused Draftsight to display as 3D and we couldn't find a way out of it. Sam kindly explained it was likely a MS update that upset the graphics system and offered a solution that worked perfectly. Always get good service from the folks on the helpdesk with Solidworks, even with the "I should know that" questions that frustrate you late in the day and you just need it to work.
3 June 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Nick,
Thank you for your fantastic feedback, Nick. We're really pleased to hear Sam was able to identify the cause of the DraftSight display behaviour and provide a solution that got everything back to normal.
Sometimes the most challenging support requests are caused by changes outside the software itself, so having a team with deep SOLIDWORKS and DraftSight knowledge, combined with extensive troubleshooting experience, allows us to quickly narrow down the cause and find the right fix.
We're also glad to hear our helpdesk continues to provide the level of service you've come to expect. Whether it's a particularly unusual technical challenge or one of those "I know I've done this before" moments, we're always happy to help.
We'll be sure to pass your kind comments on to Sam. Thank you for your continued trust in Visiativ UK & Ireland.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your kind feedback. We're delighted to hear you found our support both excellent and helpful.
Our team takes great pride in combining strong SOLIDWORKS expertise with a responsive and customer-focused approach, so it's wonderful to know that this was reflected in your experience.
Thank you for choosing Visiativ UK & Ireland. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your feedback. We're really pleased to hear our team was able to successfully resolve such a rare and complex technical challenge.
Our highly qualified SOLIDWORKS support team combines extensive product knowledge with many years of real world engineering and CAD experience, enabling them to tackle even the most unusual problems with confidence. It's great to know that expertise helped deliver the right outcome for you.
If you ever need further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Dylan was a great tutor
Dylan was a great tutor. Incredibly accommodating of my existing work commitments and catered the training to my industry. Made the course very engaging and moved at a good pace without overwhelming me. The content and any questions i had were delivered with great detail and relevant nuance for my projects. Couldn't have asked for a better trainer.
29 May 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Ed,
Thank you for your fantastic feedback. We're delighted to hear that Dylan was able to deliver a training experience that worked around your existing commitments while keeping the content relevant to your industry and projects.
It's great to know the pace of the course felt engaging without being overwhelming, and that the detailed explanations helped you get the most from the training. Dylan takes great pride in tailoring sessions to attendees' needs, so he'll be especially pleased to hear your kind comments.
We'll be sure to pass your feedback on to him. If you have any questions following the course, we're always here to help, and we wish you every success as you continue developing your SOLIDWORKS skills.
Kind regards,
The Customer Success Team
Visiativ are incredibly knowledgeable…
Visiativ are incredibly knowledgeable and always find a solution to every problem. Graeme, Mark and Sam whom I have spoken with recently have been level headed and focused with approach to keeping our setup running. We love Visiativ!
22 May 2026
Reply from Visiativ UK & Ireland
Hi Mark,
Thank you for your fantastic feedback. We're delighted to hear that you've had such positive experiences with our team and that we've been able to help keep your systems running smoothly.
Graeme, Mark and Sam will be especially pleased to hear your kind comments. Their knowledge, professionalism and commitment to finding the right solution for our customers are qualities we're incredibly proud of, and we'll be sure to pass your feedback on to them.
Thank you for your continued trust in Visiativ UK & Ireland. Knowing that our support makes a real difference to your business means a great deal to us. If you ever need assistance, we're always here to help.
Kind regards,
The Customer Success Team
Great Visiativ Connect event last week…
Great Visiativ Connect event last week in the Midlands. Big thanks to Mike Jones for organising a very informative and friendly gathering. 👍👍
21 May 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Emyr,
Thank you for your great feedback. We're delighted to hear you enjoyed the Visiativ Connect event in the Midlands and found it both informative and welcoming.
Bringing together customers and industry professionals to share knowledge, ideas and experiences is what Visiativ Connect is all about, so it's fantastic to know the event delivered value for you.
Mike will be especially pleased to hear your kind comments and we'll be sure to pass them on. Thank you for joining us, and we look forward to seeing you at another Visiativ Connect event in the future.
Kind regards,
The Customer Success Team
Visiativ Connect Event
The information presented was precise, insightful, and highly actionable. It was a fantastic opportunity to connect and network with peers who share common industry interests. Thank you to the Visiativ team for hosting such a valuable event and for their exceptional hospitality.
21 May 2026
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your wonderful feedback. We're delighted to hear that you found the Visiativ Connect event insightful, relevant and full of practical takeaways.
One of the key goals of Visiativ Connect is to bring together like minded professionals to share ideas, experiences and best practices, so it's fantastic to know you found the networking opportunities valuable as well.
Thank you for taking the time to join us and for your kind comments about the event and hospitality. We look forward to welcoming you to future Visiativ events.
Kind regards,
The Customer Success Team
Quick and Effective Service
Mainly, the response time is really fast. I've never had to request a call-back. The knowledgeable support staff are efficient, friendly and oftentimes a godsend to have at the other end of the phoneline. Special mention to Sam for your astute and informative support.
21 May 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your fantastic feedback. We're really pleased to hear you've consistently experienced such fast response times from our support team and that you've always been able to get the help you need without delay.
Our SOLIDWORKS Support team takes great pride in providing knowledgeable, friendly and reliable assistance, so it's wonderful to know the service has made such a positive difference for you. Sam will be especially pleased to hear your kind comments and we'll be sure to pass them on.
Thank you for choosing Visiativ UK & Ireland. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your feedback. We're pleased to hear you had such a positive experience working with our team.
Providing a service that's both efficient and hassle free is something we work hard to deliver every day, so it's great to know we got it right for you.
If you ever need any further support, we're always here to help.
Kind regards,
The Customer Success Team
Fast response and very helpful
11 May 2026
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your kind feedback. We're delighted to hear our team was able to assist you quickly and make the process straightforward.
Delivering helpful support with minimal disruption is something we always aim for, so it's great to know we could provide that positive experience for you.
If you need anything else in the future, we're always happy to help.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi Steve,
Thank you for your kind feedback. We're really pleased to hear you found the team efficient and helpful.
Providing responsive and reliable support is something we place a strong focus on, so it's great to know this was your experience.
If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi Steve,
Thanks for the feedback today - it's great to hear that we could solve your issue quickly without fuss.
We'll be here if you have any further questions, so don't hesitate to get in touch if you need us.
Kind regards,
The Customer Success Team
Great courses
Great courses. Very well structured. Mark Alexander our instructor was very tentative and informative.
Thanks
11 May 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your great feedback. We're really pleased to hear you found the courses well structured and informative.
Mark will be delighted to hear your kind comments. His attentive approach and ability to clearly explain concepts are qualities that our customers really value, so it's fantastic to know this came across during your training.
If you have any questions following the course, we're always here to help. We wish you all the best as you continue using SOLIDWORKS.
Kind regards,
The Customer Success Team
I was sent on the Solidworks Essentials…
I was sent on the Solidworks Essentials course through my work and I have little to zero experience in the software, however Dylan was very understanding and excellent in his teaching and communication skills. Throughout the 4 day course I now feel confident in applying the course to my job. I am now more than happy to practice the things taught over the course and even looking at doing more courses in the next few months after solidifying my skills learned in this course!
11 May 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Elliot,
Thank you for your fantastic feedback. We're really pleased to hear that your SOLIDWORKS Essentials course experience was such a positive one, especially as you were starting with little to no previous experience.
Dylan will be delighted to hear your kind comments. His approachable teaching style and clear communication really help attendees build confidence throughout the course, so it's great to know you now feel ready to apply your new skills in your role.
It's also fantastic to hear you're looking to continue developing your knowledge with further training in the future. We look forward to supporting you as your SOLIDWORKS skills continue to grow.
If you have any questions following the course, we're always here to help.
Kind regards,
The Customer Success Team
SolidWorks essentials course.
Dylan Mitchell was excellent at training me on my essentials course. I was extremely happy how patient he was at explaining everything and showing us what needed to be done or what I had done wrong. I would definitely recommend Dylan for anyone who is thinking of going onto a SolidWorks training course. Thanks again much appreciated!
14 May 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Nathan,
Thank you for your fantastic feedback.
We're really pleased to hear you enjoyed the SOLIDWORKS Essentials course and found Dylan’s training style so helpful and supportive.
Dylan will be delighted to hear your kind comments. His patience and ability to clearly explain concepts while helping attendees understand and correct mistakes is something that really helps build confidence throughout the course.
If you have any questions following the training, we're always here to help.
We wish you all the best as you continue using SOLIDWORKS.
Kind regards,
The Customer Success Team
Essentials Training with Dylan Mitchell
I took part in the Essentials Training with Dylan Mitchell. A really well constructed and thoughtfully presented course. I left confident I have the knowledge to use Solidworks for basic modelling and assembly construction.
11 May 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Ross,
Thank you for your excellent feedback.
We're really pleased to hear you found the SOLIDWORKS Essentials training well structured and thoughtfully delivered.
Building confidence in basic modelling and assembly design is exactly what the Essentials course is designed to achieve, so it's fantastic to know you left feeling ready to apply your new skills. Dylan will be delighted to hear your kind comments and we'll be sure to pass them on to him.
If you have any questions as you continue developing your SOLIDWORKS knowledge, we're always here to help.
We wish you all the best as you continue using SOLIDWORKS.
Kind regards,
The Customer Success Team
Jak was great
Jak was great, had everything fixed and ready by the time we even got on the phone.
14 May 2026
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your great feedback. We're really pleased to hear Jak was able to resolve your issue so quickly and have everything prepared before the call had even started.
Delivering responsive and proactive SOLIDWORKS Support Services is something we place a strong focus on, so it's fantastic to know this made such a positive impression.
We'll be sure to pass your kind comments on to Jak.
If you ever need any further assistance, we're always here to help.
Thanks for choosing Visiativ UK & Ireland.
Kind regards,
The Customer Success Team
Been dealing with Visiativ now a good…
Been dealing with Visiativ now a good few years even though the name has changed :0) always been very helpful with issues and informative on there courses.
I nice quick install and upgrade following a new PC install, all went nice and smoothly.
13 May 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Darren,
Firstly, thank you for your kind feedback today, and for your continued trust in choosing us as your SOLIDWORKS reseller over the years.
We're really pleased to hear you've consistently found our team helpful and informative, both with support and on your training courses with us. It's also great to know your recent installation and upgrade went smoothly following your new PC setup.
If you ever need any further assistance, you know where we are.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your kind feedback. We're really pleased to hear you enjoyed the training and found Graeme to be such a fun and engaging instructor.
Creating an enjoyable learning environment while delivering valuable SOLIDWORKS knowledge is something Graeme does exceptionally well, so we're delighted this came across during the course. We'll be sure to pass on your comments to him.
If you have any questions following the training, we're always here to help.
Kind regards,
The Customer Success Team
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