We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us... See more
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Visiativ always respond quickly with relevant information and questions. They are always ready to pick up the phone and help us to find a solution when we run into an issue. Their add-on package, MyCA... See more
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Dylan Mitchell was excellent at training me on my essentials course. I was extremely happy how patient he was at explaining everything and showing us what needed to be done or what I had done wrong. I... See more
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Sam Barlow gave us a great training session over 3 days. He was able to respond clearly to any questions we had (even if they weren't directly related to the content). I have definitely come away from... See more
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Company details
- Business to Business Service
- Research and Product Development
- Software Company
- Software Training Institute
About Visiativ UK & Ireland
Written by the company
At Visiativ UK & Ireland, we help businesses of all sizes streamline their design, engineering, and manufacturing processes through intelligent, scalable solutions.
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...
Looking for SOLIDWORKS? You're in the right place!
We're Platinum-rated by Dassault Systèmes, the makers of SOLIDWORKS
Our expertise has long been acknowledged by SOLIDWORKS and our customers, with accolades for delivering the highest-rated customer support in Northern Europe from 2014 to 2017. In 2018, we were distinguished as the ‘Top reseller for overall performance in Northern Europe’.
The awards system changed to a monthly system in 2019 and SOLIDWORKS have awarded us with the ‘Platinum-rated Support’ badge every month since its inception, which is proof of our continued commitment to the success and satisfaction of our customers.
Contact info
1 Pioneer Court, Chivers Way, Histon, CB24 9PT, Cambridge, United Kingdom
- 01223 200690
- solutions@visiativ.co.uk
- visiativ.co.uk
4.9
Excellent
186 reviews
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Provided a solution to an issue on shell
25 June 2026
Reply from Visiativ UK & Ireland
Hi Matthew,
Thank you for your feedback. We're really pleased to hear our team was able to provide the right solution and get you back on track.
Thank you for choosing Visiativ UK & Ireland. If you need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Really happy with the service
Really happy with the service, responded very quickly and helped me find the best option for my company and situation! Very responsive customer service with great resources that come bundled with Solidworks!
23 June 2026
Reply from Visiativ UK & Ireland
Hi Simeon,
Thank you for your fantastic feedback today!
We're delighted to hear you were happy with the service you received and that our team was able to help you find the best SOLIDWORKS solution for your company and requirements.
It's great to know you appreciated the responsive customer service and the additional resources included with your SOLIDWORKS subscription, helping you get the most from your licence from day one.
Thank you for choosing Visiativ UK & Ireland. We truly appreciate your trust in our team and look forward to supporting you as your business continues to grow. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Great support as always
24 June 2026
Reply from Visiativ UK & Ireland
Hi Darren,
Thank you for your kind feedback. We're delighted to hear you've once again had a positive experience with our support team.
Consistency is something we work hard to achieve, so it's great to know we're continuing to deliver the level of service you've come to expect from Visiativ UK & Ireland.
Thank you for your continued trust in our team. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Lynn Smith top sales person
Lynn Smith from the sales team was very helpful worked effectively to get the best deal available no request was to much trouble making the on boarding process pleasant and an enjoyable experience
Great job well done ✔️
22 June 2026
Reply from Visiativ UK & Ireland
Hi William,
Thank you for your fantastic feedback. We're delighted to hear that Lynn made such a positive impression and helped make the onboarding process smooth, enjoyable and stress free.
Lynn is passionate about helping customers find the right SOLIDWORKS CAD solution for their needs, so it's wonderful to know her dedication, responsiveness and willingness to go the extra mile helped secure the best outcome for you.
We'll be sure to pass your kind comments on to her.
Thank you for choosing Visiativ UK & Ireland, and we look forward to supporting you throughout your journey with us.
Kind regards,
The Customer Success Team
We recently worked with Visiativ for…
We recently worked with Visiativ for the installation of SOLIDWORKS Premium and the setup of our PDM system, and the experience was excellent from start to finish.
Both Tom and Graeme were highly knowledgeable, professional, and easy to work with throughout the project. They took the time to understand our requirements, guided us through the setup process, and ensured everything was configured correctly and running smoothly.
I would happily recommend Visiativ to any company looking for SOLIDWORKS or PDM support, implementation, or training.
Many thanks to Tom, Graeme, and the Visiativ team for their excellent service.
Damian
Meltech Ltd
19 June 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Damian,
Thank you for your fantastic feedback!
We're delighted to hear that your SOLIDWORKS Premium installation and PDM setup experience was excellent from start to finish.
Tom and Graeme will be especially pleased to hear your kind comments. Their knowledge, professionalism and attention to detail are key to ensuring implementations are configured correctly, aligned with customer requirements and running smoothly. We'll be sure to pass on your feedback to them.
Thank you for recommending Visiativ UK & Ireland for SOLIDWORKS and PDM support, implementation and training. We truly appreciate your trust in our team over the years and look forward to supporting you as you continue developing your SOLIDWORKS and PDM environment.
Kind regards,
The Customer Success Team
Excellent service from Visiativ
I've been a Visiativ customer for nearly 10 years, in one capacity or another. I can't praise the guys at Visiativ enough. They provide excellent service and solid support.
18 June 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Colin,
Thank you for your fantastic feedback and for your continued trust in Visiativ UK & Ireland over the past decade.
We're incredibly grateful for the opportunity to have supported you for so many years, and it's wonderful to hear that our service and support have consistently met your expectations. Building long term relationships with our customers is something we value greatly, so feedback like this means a lot to the whole team.
Thank you again for choosing Visiativ UK & Ireland. We look forward to continuing to support you for many years to come and are always here whenever you need us.
Kind regards,
The Customer Success Team
Very helpful team
Very helpful team, have always been quick to respond when I have had issues. Very knowlegable technical team, happy to help whenever needed. We have used them for over 5 years now and will continue to use them into the future. 10/10!
18 June 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Josh and team,
Thank you for your fantastic feedback today!
We're delighted to hear you've had such a positive experience with our team over the past five years.
Providing responsive support backed by deep technical expertise is something we take great pride in, so it's wonderful to know our team has consistently been there when you've needed us. Our support engineers are among the most highly qualified in the industry, and we're committed to delivering the knowledge, guidance and service our customers rely on.
Thank you for your continued trust in Visiativ UK & Ireland. We truly value your partnership and look forward to supporting you for many years to come.
If you ever need anything, we're always here to help.
Kind regards,
The Customer Success Team
Very Useful training.
I Had sheet Metal training with Mark. Very handy to get to know all the features and how to use them, in addition you pick up lots of handy tips for SolidWorks in general, gaining from Marks experience as a user.
17 June 2026
Reply from Visiativ UK & Ireland
Hi Rebecca,
Thank you for the great feedback! We’re really pleased to hear you found the SOLIDWORKS Sheet Metal training with Mark so useful.
Mark brings a vast amount of real-world SOLIDWORKS experience to his training, so it’s great to know you not only got to grips with the key Sheet Metal features, but also picked up practical tips and best practices along the way. We’ll be sure to pass your kind words on to him.
Don't hesitate to get in touch if you require any assistance following your course. We'll be here whenever you need us.
Thank you for choosing Visiativ UK & Ireland.
Kind regards,
The Customer Success Team
In-depth knowledge and helpful
Ben has an in-depth knowledge of FEA and was very helpful in showing me the tricks and tips to solve my stress simulations.
16 June 2026
Reply from Visiativ UK & Ireland
Hi Niep,
Thank you for your kind review! We’re really pleased to hear that Ben’s in-depth knowledge and support helped with your stress testing. We'll be sure to pass your feedback on to him.
It’s great to know the tips and tricks shared were useful, and we’re always happy to help you get the most from SOLIDWORKS Simulation.
If you need any further assistance, please don't hesitate to get in touch with our support engineers.
Kind regards,
The Customer Success Team
Excellent Service
Visiativ always respond quickly with relevant information and questions. They are always ready to pick up the phone and help us to find a solution when we run into an issue. Their add-on package, MyCADTools, has several really helpful automations that allow us to save valuable time on repetitive tasks. Well worth it and great service. Thanks!
15 June 2026
Reply from Visiativ UK & Ireland
Hi there,
Thank you for the fantastic review! We’re really pleased to hear that our team has been quick to respond and ready to help when needed.
It’s also great to know that myCADtools is helping you save valuable time on repetitive SOLIDWORKS tasks.
As a Visiativ-exclusive add-in for SOLIDWORKS, myCADtools is designed exactly for that purpose - helping users automate everyday processes and work more efficiently.
Thanks again for your kind words and continued trust in Visiativ UK & Ireland.
Kind regards,
The Customer Success Team
Edward and Hames are super helpful
Edward and Hames are super helpful, I have an urgent task but now sure what are the best tools to use and they answer my query very promptly with helpful response.
15 June 2026
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your kind words! We’re delighted to hear that Edward and James were able to respond quickly and help you find the right tools for your urgent task. We’ll be sure to pass your feedback on to them.
Please don't hesitate to get in touch if you require any further assistance. We'll be here whenever you need us.
Thank you for choosing Visiativ UK & Ireland.
Kind regards,
The Customer Success Team.
Great communication and support
11 June 2026
Reply from Visiativ UK & Ireland
Hi Ben,
Thank you for your kind feedback. We're delighted to hear you were happy with the communication and support you received.
Providing responsive, clear and reliable support is something we place a strong emphasis on, so it's great to know this was your experience.
Thank you for choosing Visiativ UK & Ireland. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Prompt and efficient
Prompt and efficient, got SolidWorks up and running swiftly on new laptop. Clear and responsive communication. Thanks for your help Dylan
11 June 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Vlod,
Thank you for your great feedback. We're really pleased to hear Dylan was able to get SOLIDWORKS up and running quickly on your new laptop and make the process as smooth as possible.
Clear communication and efficient support are key parts of the service we strive to provide, so it's fantastic to know this was your experience. Dylan will be delighted to hear your kind comments and we'll be sure to pass them on.
Thank you for choosing Visiativ UK & Ireland. If you need any further assistance with SOLIDWORKS, we're always here to help.
Kind regards,
The Customer Success Team
Advanced Modelling - GREAT
I did a course on Advanced Modelling, the trainer (Sam) was excellent and really helpful.
The course is a good balance between lessons and exercises which allows you to be more engaged and learn a little quicker.
10 June 2026
Reply from Visiativ UK & Ireland
Hi Joe,
Thank you for your fantastic feedback. We're really pleased to hear you enjoyed our Advanced Modelling course and found Sam's training style so effective.
Advanced Modelling covers some powerful SOLIDWORKS functionality, so it's great to know the balance of guided lessons and hands-on exercises helped keep the training engaging while allowing you to build confidence and develop your skills more quickly.
Sam will be delighted to hear your kind comments and we'll be sure to pass them on. If you have any questions following the course, we're always here to help.
We wish you all the best as you continue using SOLIDWORKS.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi David,
Thank you for your kind feedback. We're delighted to hear you found our team very helpful, informative and knowledgeable.
Providing that level of expertise is something we take great pride in. All of our SOLIDWORKS support engineers are officially certified to the highest levels and bring a wealth of real world engineering and CAD experience to every customer interaction. This ensures we're able to deliver the high standard of support and guidance that our customers expect, whether it's answering a simple question or helping with a more complex technical challenge.
Thank you for choosing Visiativ UK & Ireland. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Supportive and pragmatic
Visiativ have always been very supportive and pragmatic around anything we've needed, whether that's to do with licensing or support with the software they supply us with.
5 June 2026
Reply from Visiativ UK & Ireland
Hi Ollie,
Thank you for your kind feedback. We're delighted to hear that you've consistently found our team supportive and pragmatic in helping with both licensing and software related requirements.
We understand that every business has different needs, so taking a practical, customer-focused approach is something we place a strong emphasis on. Whether it's SOLIDWORKS licensing, technical support or helping customers get the most from their software investment, we're always committed to finding the right solution.
Thank you for your continued trust in Visiativ UK & Ireland. We look forward to supporting you for many years to come and are always here whenever you need us.
Kind regards,
The Customer Success Team
Technical Support
The technical support helped me a lot for the installation process of SolidWorks. They are really helpful
3 June 2026
Reply from Visiativ UK & Ireland
Hi Yusril,
Thank you for your kind feedback. We're really pleased to hear our technical support team was able to help with your SOLIDWORKS installation and make the process straightforward.
Getting new software up and running smoothly is an important part of the customer experience, so it's great to know our team could provide the guidance and support you needed.
Thank you for choosing Visiativ UK & Ireland. If you need any further assistance with SOLIDWORKS in the future, we're always here to help.
Kind regards,
The Customer Success Team
Needed some help with a very odd issue…
Needed some help with a very odd issue that had caused Draftsight to display as 3D and we couldn't find a way out of it. Sam kindly explained it was likely a MS update that upset the graphics system and offered a solution that worked perfectly. Always get good service from the folks on the helpdesk with Solidworks, even with the "I should know that" questions that frustrate you late in the day and you just need it to work.
3 June 2026
Unprompted review
Reply from Visiativ UK & Ireland
Hi Nick,
Thank you for your fantastic feedback, Nick. We're really pleased to hear Sam was able to identify the cause of the DraftSight display behaviour and provide a solution that got everything back to normal.
Sometimes the most challenging support requests are caused by changes outside the software itself, so having a team with deep SOLIDWORKS and DraftSight knowledge, combined with extensive troubleshooting experience, allows us to quickly narrow down the cause and find the right fix.
We're also glad to hear our helpdesk continues to provide the level of service you've come to expect. Whether it's a particularly unusual technical challenge or one of those "I know I've done this before" moments, we're always happy to help.
We'll be sure to pass your kind comments on to Sam. Thank you for your continued trust in Visiativ UK & Ireland.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your kind feedback. We're delighted to hear you found our support both excellent and helpful.
Our team takes great pride in combining strong SOLIDWORKS expertise with a responsive and customer-focused approach, so it's wonderful to know that this was reflected in your experience.
Thank you for choosing Visiativ UK & Ireland. If you ever need any further assistance, we're always here to help.
Kind regards,
The Customer Success Team
Reply from Visiativ UK & Ireland
Hi there,
Thank you for your feedback. We're really pleased to hear our team was able to successfully resolve such a rare and complex technical challenge.
Our highly qualified SOLIDWORKS support team combines extensive product knowledge with many years of real world engineering and CAD experience, enabling them to tackle even the most unusual problems with confidence. It's great to know that expertise helped deliver the right outcome for you.
If you ever need further assistance, we're always here to help.
Kind regards,
The Customer Success Team
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