Visa Passport Pro Reviews 

82
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

My experience with this company was really good. They assisted me in making sure all the proper documents were filled out and kept me informed as the process was in progress. I would highly recommend... See more

Rated 3 out of 5 stars

Through the process I had a number of questions. I had great difficulty getting through on the phone but email was prompt and efficient. I did receive my passport in a timly fashion. But I never rec... See more

Rated 4 out of 5 stars

The transition was smooth, even when I made a mistake. The team at Visa Passport Pro was professional and courteous. I highly recommend this service. Thank you.

Rated 4 out of 5 stars

This company got the job done and on time and gave me a few pointers I wouldn't have thought of. Once you actually speak to a real person, this works. However, until you actually sign up online, it'... See more

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4.3

Excellent

TrustScore 4.5 out of 5

82 reviews

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4.3

All reviews

(82)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great Job!

The transition was smooth, even when I made a mistake. The team at Visa Passport Pro was professional and courteous. I highly recommend this service. Thank you.

2 May 2014
Unprompted review
Rated 5 out of 5 stars

100% reliable!

I needed my damaged passport replaced in three days! Three ! They delivered as agreed, I have no complaints. I am completely satisfied.

22 April 2014
Unprompted review
Rated 4 out of 5 stars

Expensive, but works

I used Visa Passport Pro when I needed my passport done in a week. Even though I had 1 week to do, I had to use 2-day option because of "processing time" and travel time by mail. These guys are going to get paid. So bear that in mind.

The staffer that I talked to was courteous and professional, and when there was a possible weather delay on my order, they called to let me know, and my order still arrived before my departure date.

If you can possibly get your passport done through normal means, do it. Don't wait like I did. But if you do need it done at the last minute, they will get it done for you.

21 April 2014
Unprompted review
Rated 5 out of 5 stars

Visa Passport Pro exceeded my expectations!

I had to go to Hong kong for business on short notice(less than 5 days before I had to leave) and noticed my passport was expired. I quickly did a search on-line and decided to go with Visa Passport Pro, Derek Loiseau my contact was professional, quick, informative, and detail oriented with what was needed to ensure I received my passport on time, he also followed up with an e-mail. I was not expecting to receive my passport until that Friday, I recieved my passport a day early. Derek made a stressful situation manageable, I am very confident to refer Visa Passport Pro to anyone who is in need of a passport renewal with a quick turn around.

21 April 2014
Unprompted review
Rated 5 out of 5 stars

I had a great experiance, and the folks are very professional & pleasent to work with.

From the moment that I started working with these folks, they made things SO smooth & easy to understand. They took their time explaining the process, what I would need to do & then what they would be doing. I dealt with 2 or 3 different people, and they were all very helpful, professional & pleasant to speak with, which also made the process easier. I REALLY appreciate these folks & visapassporpro's, and feel that if they had not been available, I would have had a very difficult time getting all the paperwork completed accurately & on time.
I'm sure I, and others in our company, will be needing their services in the future, and I will be highly recommending them.
Thank you all very much for all you assistance & patience.

21 April 2014
Unprompted review
Rated 5 out of 5 stars

If you need a passport or visa fast, without a doubt they are the best!

I bought a nonrefundable airline ticket to Brazil and did not realize how difficult and time-consuming it can be to get a visa. With the upcoming World Cup games the consulates and embassies were booked up with appointments to obtain a visa before my departure date, so I had to turn into an agency to get my visa for me. Thank God for visa passport Pro! I contacted Visa Passport Pro and they assured me that it could be done in the allotted time necessary. They kept in constant communication with me as to where my passport was and just as they said my visa a arrived on the date promised. I have traveled to six of the seven continents, and for all future trips when I need a visa, I will turn to Visa Passport Pro. Without a doubt they are the best. They were always kind and professional. I recommend this company to anyone who needs a passport or visa, whether it's because you need it in a hurry or because you just don't want to have to do the necessary legwork. These guys will take care of everything for you. Thank you Visa Passport Pro! I had a fabulous time in Rio de Janeiro, Brazil & with out them I never would've obtained the visa in time! Job well done.

20 April 2014
Unprompted review
Rated 3 out of 5 stars

Somewhat satisfied

Through the process I had a number of questions. I had great difficulty getting through on the phone but email was prompt and efficient. I did receive my passport in a timly fashion. But I never received any notification of the insurance I purchased. It was not even on my receipt but I did pay for it. I questioned my representative but still have not received anything. I am not sure what to do if the passport was lost.

20 April 2014
Unprompted review
Rated 5 out of 5 stars

Exceptional Service!

Exceptional service! Representative was very helpful and passport was delivered two days earlier than anticipated. I would recommend Visa Passport Pro to anyone looking to get their new passport or renewal quickly and at a relatively low cost.

19 April 2014
Unprompted review
Rated 5 out of 5 stars

Promises kept, visa delivered.

I needed a Brazilian visa quickly and Visa Passport Pro came through with flying colors!
From the moment I called, they managed the process with preprinted FedEx labels, managed delivery to the Embassy and tracking via their website.
I was really nervous about the timeline because it was Carnival, but they came through with time to spare!
Quality people and a systematic process made it work for me.

19 April 2014
Unprompted review
Rated 4 out of 5 stars

Good when you finally talk to a real person

This company got the job done and on time and gave me a few pointers I wouldn't have thought of. Once you actually speak to a real person, this works. However, until you actually sign up online, it's difficult to get anyone to return your call. They are not good about returning your call until you actually have filled out the paperwork and received a case number. Once I actually got all the paperwork in, they were right on top of getting it back before the date they promised. Actually, you can do the same thing yourself by mail if you aren't in a hurry, as you still have to take the paperwork to a place in your area if it's for a new or expired passport.

19 April 2014
Unprompted review
Rated 5 out of 5 stars

Confident and what they do

I was told that I would have my visa within 28 days, they provided the visa and they maintained contact and answered questions when I called regarding the progress of my visa app. It was nearly the same cost if I went to the consulate myself, but the consulate could not guarantee that I would have it in 30 days, more like 60, and they also wanted my documents for approval. I had a peace of mind that my trip to Brasil was a GO!

19 April 2014
Unprompted review
Rated 5 out of 5 stars

quick, great service

Visa passport Pro with simple to use they called and walk you through every part of the process. It was quick and I was able to call them back if I needed any assistance with anything. They answered my questions. They emailed back quickly and I was very pleased with the service.

19 April 2014
Unprompted review
Rated 5 out of 5 stars

Fast, efficient and worry free service.

I got my passport very quickly. Everyone I talked to on the phone was helpful, courteous and friendly. It saved me a lot of time, worry and concern about getting my passport renewed quickly. I would highly recommend this company, they are awesome.

18 April 2014
Unprompted review
Rated 3 out of 5 stars

Mistakes happen, but this caused a nail biter, very close call.

I contacted your company and asked the time frame we would be looking at so I could set my flight schedule . I was to fly out the following Wensday , I had to get my yellow fever vacine and send off everything to them fedex that day, including two money orders for 50 dollars to Ghana embassy and Diane ?. So I sent it out Wensday with my prepaid label. It was received Thursday but he made a mistake the money orders were suppose to be for 60$ Ghana 40$ Diane which would delay everything iset the the money orders and I was mad as hell . He received them Friday a nd got it offtothe embassy on Friday. To change my flight would cost me aprx. 800$ more and I was very worried and nervous. I got a call from Adam that my visa was sent out that night and should be here in the afternoon I waited and waited then about 4 pm I got notification my package missed the currier and would not be tome till after my flight left. After a lot of calls they located where it was and I had little time to find the place and get my package. I got there the lady at FedEx was nice enough to look for it before she went home and I got it. This all should of never happened and I feel a big apology is needed, also your people need to be accurate I telling us what is needed for this. In many ways I paid for this mistake lots a extra driving worry , etc.

18 April 2014
Unprompted review

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