Virtual Machine Solutions LLC Reviews 903

THE WOREST SUPPORT EVER, USED THEM FOR 7 VPSs AND EVERYTIME I NEED SUPPORT I GET STUPID AI OR SOME IDIOT FROM CS WHO DOES NOT EVEN READ THE TICKET

I paid $34 USD to Virmach for a VPS. To this day, the service has not been delivered or setup. I opened support tickets after days, but received no meaningful response, only automated replies or silence.

Despite following up repeatedly, no one from Virmach has addressed my issue or provided a timeline for delivery. I have been unable to access any service, yet my account shows the payment was processed successfully.

This is not a case of delayed setup, it’s a complete failure to deliver. With zero communication and no resolution, I consider this transaction fraudulent. I strongly advise against using Virmach for any project or sending money to their account. The risk of paying for nothing is very real. if you're reading this, thank me for saving you from being scammed by Virmach

Support is totally unresponsive.

Service experience is terrible as the host seems to randomly reset after a few months without any warning.

2FA emails have stopped reaching my inbox and there is no fix or solution or even response from them . cant even login to the account to stop the service and stop getting charged for something that no longer works

trash service, VM down almost two months

Was a customer for over 6 years ...

Couldn't access my server. All my files are locked up.

No reply to multiple tickets. 2 months now!

Avoid this company!!! Damn scammers.

Service doesn't work. Troubleshooting guide didnt solve anything. submitted a ticket, no movement for a week and counting.

Fraud! Stole 20USD from us, no service has been activated, we raised multiple tickets but without any answer.

Multi day downtimes several times a year. Support is zero. Unable to open support tickets, Been 5 days now. I think they went out of business.

Scammers! 24 hrs passed and my service hasnt been activated yet. No response from the support as well regarding the refund.

And please, delete my card information from the billing system. Because Ill block it here.

If I could rate 0 stars I would.

I trialled VirMach in April 2019, after not being happy with it at all, for whatever reason, I cancelled my upcoming payment to them.

Jump forward to November 23rd, 2025, and they've attempted to bill me 6 YEARS after cancellation, for close to $400. Luckily, or unluckily, my payment method was PayPal - so currently the case is being looked in to.

Support ticket system is utterly useless; there seems to be no one able to reply, or even acknowledge my ticket. 4 Days currently without any form of response, but the "Unpaid Invoice" emails keep coming.

Avoid at all costs. I'm relatively hopeful PayPal will see the error and reimburse me, but if that doesn't happen... Well, I'm screwed out of $400.

Well, i purchased 1 month to test it before purchasing 2 year, and glad i did, because customer support dont exist, sendind tickets its useless since im waiting 15 days for an answer. Besides the other tickets i created after with another subject none were replied. Im glad i stoped using this service...

VPS down for weeks, very hard to open a support ticket and they never responded. Stay away. Huge scam company

i bought a vps few days a go and its been pending since and my ticket has been unanswered . stay a way . they are scammers

Terrible service, no customer support, and a lagging system. I wrote many emails and tickets but no reply. I would recommend you NOT to purchase from their site.

Hi,
i opening and pay Invoice #1702057 for two VPS.

Value+ LITE - QuizzicalThird-VM (10/17/2025 - 10/16/2026)
Select Location: Los Angeles, CA - West Coast -
Operating System: Debian 10 (64Bit) Minimal
Virtual CDRom Mount (Optional):

but the Invoice #1702057 is bad speed,
please cancel the vps of Invoice #1702057 and Refund my money and i will keep another vps

i reg with wrong email id: aangela.sebr
that's why i cant receive any email.
please change my ID : angela.sebr

thanks

/////Bad Service, they Never Reply and never Refund!

I’ve completely given up on using Virmach’s services. Over the past two years, their performance has gone from bad to unbearable, and it has caused me serious trouble with my own clients.

Unstable Network & Frequent Downtime:
Their servers are extremely unreliable. Outages don’t last for just a few hours — sometimes my VPS would be down for weeks. Even after “repairs,” new issues keep appearing. They claim 99% uptime or a refund, but don’t expect that promise to mean anything. They will never actually honor it.

Unhelpful & Slow Support:
Customer support is a nightmare. Tickets take days (sometimes weeks) to get a response, and most replies are completely off-topic or generic. If you really need help, prepare to wait and be frustrated.

Refund & Credit Issues:
Any remaining balance or credit in your account is basically lost money. I tried several times to request a refund for unused credit, but none of my tickets ever got a response. The only time they contacted me quickly was when I did a chargeback — so clearly, they can respond when it affects them financially.

Virmach used to be decent, but their service quality and customer care have completely collapsed. I no longer recommend them to anyone who values uptime, reliability, or accountability. They seriously need to improve their infrastructure, communication, and refund process before they can be trusted again.

This is my first time using it, but I can’t install Windows. I’ve tried following the tutorial tab, but nothing works. I already contacted customer support, but it’s been a day and no one has replied. I hope you can help me fix this.

Might want to look elsewhere if you want to be able to actually use what you buy.

Been with them for what seems like over 7 years. I had quite a few VPS with them through the years but have canceled all but two the last few years since I hardly use them and was basically donating money to them. Thought the BF deals were pretty good but noticed that they had migrated datacenters a few times and I still wasn't too perturb by it since, again, I hardly used it. Then came the email that one of my VPS was using too much I/O so they shut it down. I took a look at the graph logs provided by the dash and didn't noticed anything. Again, I hardly used it and only had Virtualmin loaded. I didn't even point my DNS over to the VPS so there was not much chance for outside access to the VPS. Anyway, I decided to figure out a problem I was having with another VPS so I powered it back up and played with it a bit. Couldn't figure things out so I just logged out and didn't power down. Months later I get another email that said the VPS was suspended due to I/O. During the last BF events I had heard many people trashing Virmach saying that they will find reasons to get you out of your BF purchases. I didn't think much of it since I didn't have too many issues with them through the years. Well, I guess those people were right. I tried contacting them for the past month and they have yet to reply. I'm thinking they just want me out since I'm reserving resources that they can maybe get more money for? Didn't think they were losing much but I guess every little bit counts. Anyway, chances are they won't answer and I'll just have to cancel service since there's no reason for me to pay for something I can't use. Sorry for being long winded but I just wanted to provide the whole picture.

server have been down for 8 hours, looks like disaster

Unable to create a ticket for downtime. I only get some stupid AI response and not able to contact anybody. Network status states downtime of NY for almost 2 weeks without any updates!