So far so good. Pre ordered my flooring at an excellent price. I was able to do this despite slightly exceeding the end of sale date. Friendly staff too. Can't wait for this to arrive!
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Very poor service and very high delivery costs. Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has... See more
Company replied
From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from. T... See more
I ordered a few samples and they were delivered quickly. The 'Supremo Royal Rigid Core Natural Country With Built In Underlay 6mm' boards appear much better quality than other samples I've received... See more
Company details
Information provided by various external sources
Discover quality Luxury Vinyl Flooring at Vinyl Flooring Direct. Order online or by phone.
Contact info
United Kingdom
- vinylflooringdirect.co.uk
4.2
Great
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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So far so good.
So far so good.
Pre ordered my flooring at an excellent price.
I was able to do this despite slightly exceeding the end of sale date.
Friendly staff too.
Can't wait for this to arrive!
29 September 2026
Brilliant samples love them all still…
Brilliant samples love them all still can't decide which one to go for at the moment
6 August 2026
Free samples makes shopping easy
Ordered free samples which were delivered within 4 days. Made shopping for flooring so much easier than driving around town.
6 August 2026
Reply from Vinylflooringdirect
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Sample received satisfactory but not…
Sample received satisfactory but not suitable for me on this occasion.
5 June 2026
Reply from Vinylflooringdirect
We truly appreciate your kind review and feedback.
Reply from Vinylflooringdirect
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Used this company several times and it…
Used this company several times and it was always great with communication, and ease of ordering etc
Brilliant company, excellent delivery service 🚚
2 June 2026
Reply from Vinylflooringdirect
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Reply from Vinylflooringdirect
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Flooring extremely bad quality
Flooring extremely bad quality. Have been trying to return the faulty flooring for 4 days now but apparently they use a sister company to deal with any complaints and they do not respond. Would not recommend
3 May 2026
Company sent the sample just like they said they would …
Sent my sample in good order and it is a good quality product.
26 April 2026
Reply from Vinylflooringdirect
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Awful! Refund please!!
I thought I'd reviewed these already but TP sent me an e-mail. So.....Being as I am SILL WAITING for my refund I'll go again.
Pre-ordered £1000 of flooring.
Pay delivery, £39.00
Get an email stating I need to ring and arrange a delivery day. No problem at all. Further down the page, they state they "only drop it off kerbside".....Really, I am disabled and told customer service on the phone. Her reponse "can you not get someone to help you?"
Not really the point love. Anyway, this was a pre-order (not in stock until the 5th may) but they charged me within 5 minutes. So money taken, no chance of delivery and can't order from a better place as they have my cash and she doesn't know when that will be refunded.
Terrible way to do business. Damn shame, the flooring looked really nice in the pics.....
Never again!
PS.
The web site still says "order processing" and still no sign of a refund....Lets be careful out there.
1 May 2026
Reply from Vinylflooringdirect
Thank you for your feedback, and we are sorry to hear that you were unhappy with your experience.
Our deliveries are made via specialist pallet networks, and kerbside delivery terms are outlined on our website prior to purchase. We do understand that this may not be suitable for every customer, and we apologise if this was frustrating in your circumstances.
Regarding the pre-order payment, as with many bespoke and pre-booked stock items, payment is taken at the time the order is placed in order to reserve the stock allocation. Refunds are processed in line with our standard procedures.
We are also sorry to hear that you were disappointed with the communication you received from customer service. Your comments will be reviewed internally as we always aim to provide helpful and respectful support to all customers.
We appreciate you taking the time to share your feedback.
Very poor service and very high…
Very poor service and very high delivery costs.
Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has vey big grey splodges which look like paint has been thrown over the sheet, nothing like the photos on the website.
The delivery costs are very high - £40 on an order worth £70 - and returns have to go back to separate warehouse at the customer's expense which makes it economically pointless.
Website also doesn't seem to work properly with some areas being unresponsive.
I wouldn't use this site again.
7 April 2026
Reply from Vinylflooringdirect
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
Regarding the product appearance, samples and website images are intended as a guide, however due to the nature of laminate and printed décor designs, pattern variation and shading can occur between boards and batches.
Our delivery charges reflect the size, weight, and specialist handling required for flooring products, and return conditions are outlined within our terms and conditions prior to purchase.
We also appreciate your comments regarding the website functionality and will pass this feedback to our technical team for review.
We are sorry that we did not meet your expectations on this occasion and appreciate you taking the time to share your experience.
great service
5 March 2026
Reply from Vinylflooringdirect
We truly appreciate your kind review and feedback.
Reply from Vinylflooringdirect
Thank you for your feedback, and we are sorry to hear that your samples did not arrive.
This is certainly not the experience we want our customers to have. Please contact our customer service team with your order details so we can investigate this for you and arrange replacement samples if required.
We appreciate your patience and hope to resolve this for you as quickly as possible.
Quality of the flooring was good
Quality of the flooring was good, no damages. The delivery driver was brilliant. My delivery was meant to be on a Wednesday, stayed in all day, didn’t arrive. Phoned next morning they said they will get back to me and let me know what’s happened. Phoned again!! Said they have asked the courier to phone me. Arrived Friday 2 days late.
28 March 2026
Reply from Vinylflooringdirect
Thank you for your feedback, and we’re really pleased to hear you were happy with the quality of the flooring and the delivery driver.
However, we’re very sorry for the delay and the inconvenience caused by your delivery not arriving on the scheduled day. This is not the service we aim to provide, and we understand how frustrating it must have been to stay in all day without an update.
We also apologise for the lack of clear communication when you contacted us, and for the delay in resolving the issue with the courier. We will be looking into this to understand what went wrong and to prevent it happening again.
Thank you for your patience, and we appreciate your understanding.
Reply from Vinylflooringdirect
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
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