Vinted UK Reviews 

Selling knitted items and they think im a business. I messages support countless times asking for advice on what I should do and just keep getting " we stand by our decision " but they allow pokemon scalpers?

Highly recommended buyer! Everything went perfectly. Thank you ⭐ ⭐⭐⭐⭐

⭐⭐⭐⭐⭐
"Fantastic platform — easy to use, great prices, and selling is hassle‑free. Always a positive experience. Thank you Vinted! 💐"

So be careful especially when people put New without tags. As I’ve noticed that some of the items have been worn but people are putting new without tags.
NEW WITHOUT TAGS means NEVER been worn out and about (yes you’ve tried it on understandable) these people are putting worn once or twice
I brought a sweatshirt NWOT and it has a stain on it. It had been worn but seller didn’t state it.
Not all sellers are like this there are some genuine NWOT

Great customer service, I get loads of notifications when there is a new update there Is a huge range of different items to sell and to buy. Very straightforward and easy app to use. Absolutely brilliant!!

This app is actually gorgeous and also It’s free and working perfectly 🤍

My experience has been great, easy shipping.

Amazing Vinted. Recently re-discovered the platform and oh wow! Incredible experience - loving it!

Vinted it’s really good to help you sell your unwanted items, it’s brilliant

I was hesitant at first but what a great experience. You sell your unwanted items and payment is 100% secure. Communication is outstanding whoever designed their system played a blinder

Becareful selling on here, ps5 games damaged in transit, so they refunded the money to the buyer and he kept my items.
Customer service are awful no protection for sellers at all. Will not be selling on here again

A good site to buy items.
Some good sellers on site with reasonable prices.
My only issue why I didn’t give 5 stars is because I had an issue and couldn’t find where to contact someone from Vinted, which is frustrating. Otherwise than that happy.

Love selling my old stuff helping me to raise money

Terrible company, I hope they go under!
Perm ban, never been banned before, not even a 2 week one, told me I was selling a fake bag which I wasnt, my wife actually bought it through Vinted with their verification service, utter idiots, I have £160 balance which I cannot remove because they are investigating me being involved with a political person who I have no idea is! I HATE VINTED

Need to make your mind up what you can list and stop using AI

They used to be a fabulous company but in the last few months the bots have taken over and people are getting banned for no good reason buyers and sellers alike.
If you have been affected please log your experience below
Sad Vinted Faces: Vinted account banned, scammed, no customer service?

⭐⭐⭐⭐⭐
Great platform for buying and selling. Vinted is easy to use, straightforward and makes the whole process simple from listing an item to completing a sale. I’ve had a really positive experience so far and find the app convenient and reliable. Definitely recommend it!

All the times things go ok there's no issue but when there is an issue forget it! Customer service is non existing I even sent an email to the CEO completely ignored!
The problem, sold an item posted with Royal Mail.using QR code given by Vinted. Item never arrived so they refunded the sale with no consultation with me as the seller
It boils down that the QR code they supplied went somewhere different than the seller

So I loose Vinted don't want to lnow

The system all works very well generally.
Have an issue where notification came that parcel had arrived for pickup but it certainly hadn't. Ongoing process to get refund.
Selling has been very good and easy to do.

⭐ 1/5 – Absolutely appalling customer service

I genuinely cannot believe how poor Vinted’s customer service has been.

I purchased an item that never arrived, and I have now contacted Vinted on three separate occasions trying to get the issue resolved. Despite this, I have received no meaningful support, no proper investigation and no resolution.

The most unacceptable part is that Vinted has now changed the date I am allowed to make a claim twice. The information originally provided clearly indicated an earlier date based on 25 days, yet we are now approaching day 29 and I am apparently still expected to wait. Every time the date approaches, the information seems to change again.

What is the point of providing customers with a claim date if Vinted can simply move it when that date arrives?

Their online customer service is equally frustrating. The responses appear to be generic, scripted messages that simply repeat the same information rather than addressing the actual problem. I have contacted them repeatedly, explained that the item has not arrived and questioned why the claim date keeps changing, yet nobody seems willing to take ownership of the issue or properly investigate it.

For a company that holds customers’ money while transactions are completed, this standard of customer support is completely unacceptable. When a parcel goes missing, customers should not have to repeatedly chase support only to receive copied-and-pasted responses and continually changing deadlines.

At this point, I have no confidence whatsoever in Vinted’s customer service or complaints process. The issue itself is straightforward: I paid for an item, the item did not arrive, and I have asked Vinted for help. Instead of resolving it, I have been passed around, given inconsistent information and effectively told to keep waiting.

Three contacts with customer service, two changes to the claim date, nearly 29 days waiting, and still no resolution.

An extremely frustrating experience and easily some of the poorest online customer service I have experienced. Vinted seriously needs to review how it deals with missing parcels and how its support team communicates with customers when something goes wrong.