Vinted UK Reviews 

vinted is great just a few times they have flagged my items as counterfeit when they’ve been authentic resulting in an account suspension.

Trying to arrange a return through Vinted was very time consuming and when reaching out for assistance, all generated responses so really no help at all. I was therefore left out of pocket as the item was not fit for purpose. Had to throw away as the local charity shops wouldn't even take the item in question! I will never use Vinted again.

Vinted ripped us off my son sold jaw saw for £95 buyer opens claim and said the condition different than pictures we informed to Vinted they refund the money to the buyer and he didn’t return the item please avoid this scam side

I joined Vinted and initially found it okay but when I had to deal with customer services I found them to be so unhelpful and unco-operative that I closed my account. In fact I think the 'customer service agent' was just an AI bot as answers were suspiciously well written and arrived so quickly after my messages that they couldn't have been written by a human in that time.
But Vinted refused to help me or answer my questions about why my listing had been taken down. I was trying to resell an item that I had bought on the site a few weeks before but was the wrong colour. Vinted claimed it was a fake but wouldn't explain why they thought that or why they had allowed it to be sold to me. The agents/bots just wouldn't reply to my questions. I have decided to use other selling sites in future instead.

I bought items from sellers on vinted. Books in particular. Due to the cheap delivery options used they often arrived damaged. Vinted gives you only 48 hours to review the item and they will not rule in the buyers favour without severe damage. I have just deleted my account after having another damaged group of books ruled against me for not being damaged enough. No refund for me.

Love selling old clothes on Vinted is so easy

What went wrong this time lol. Everything as usual. They accusing you of something and they were wrong. No help. No customer service. As usual. Don’t sell on there. Don’t buy on there. End off.

Very easy to upload items for sale andxeady to use app

I have been using Vinted for a long time and have really enjoyed my experience. The Vinted members I’ve dealt with have been friendly, helpful and easy to communicate with, and the app is generally very easy to use.

The only issue I’ve experienced is that investigations can sometimes take a little longer than expected. Apart from that, everything has been very good. 👍

Horrible experience. Bought an item which went missing in delivery. The courier stated that after a week of looking they believe the parcel to be lost. After contacting Vinted they seem to not believe Evri and say I need to wait another month from that date incase delivery happens. If at that point I have not received it I have 48 hours to raise a case and then they will investigate. What a monumental waste of time. The couriers says its lost, its been 2 weeks and now I have to wait another month before you graciously give me 2 days to raise a complaint before you investigate further. and how long that investigation takes is a mystery. It is unacceptable that a client should have to wait over a month to get a refund for a missing delivery. Never again.

Searching by size is useless!!! All I want to look at is size 12 but I have to look at 12 and 14 and sometimes it’s not clear which size it actually is. And it’s disappointing to think you’ve found something suitable and it turns out to be 14. Waste of time, I won’t be back.

I safely and securely packaged an item. Unfortunately, the item arrived broken. The buyer took photographs, and stated that despite being well wrapped in bubble wrap with clear markings on the outside of the box to indicate the item was fragile, the outside of the box showed clear dents and punctures, which she believed had been caused by the carrier during transit. When I took the packaged box to the Post Office, there were no dents or punctures at all. However, Vinted’s ‘investigation’ concluded (without questioning the carrier) that it was the seller who had caused the damage by insufficient packaging. I’ve been using Vinted for 4 years, with 5 star reviews, and could not have wrapped or fitted any more bubble wrap to ensure that the item could not move. The customer support is disgraceful. It’s mainly automated - I received the same reply in 20 seconds that I received the evening before. I’ve cancelled my account and would advise no one to use this platform.

Vinted absolutely appalling, first time I sold an expensive pair of Dyson straighteners. Packaged so well and the buyer said they were damaged. I think the buyer damaged these intentionally, they were definitely not my straighteners. I asked for them to return them and created a return label. She didn’t and as per Vinted policy as they were not returned within 5 days, money would be sent to me. Did not happen, Vinted sided with the seller and said I had not packaged them well and therefore they don’t need to return them, even though the buyer advised they would. Absolutely nonsense! They have refunded the buyer who now has straighteners worth over £200 and I only sold them for £90 of which the cash was going to charity. So this is a scammer as they sell stuff on Vinted but don’t seem to buy. So Vinted obviously enjoys supporting scammers!

never ever gives refunds back and prioritises people from certain countries along with in general incredibly bad slowness

How can this company ban your account for fraudulent activity when you have proof that you purchased the item/s from a trusted seller?
I cannot understand how they are still operating where there are better alternatives that the public can use.
I had multiple items listed and have been told that selling at this level is commercial.
I am not a shop!!

Easy to use and upload pictures - took a bit for me to get my head around the postage but works really and appears to have been really successful

Awful customer service.
I have been unable to retrieve my account and asked for further support. Met with incompetency from customer service team.

My buyer, paid my original asking price with a quibble. He also left my a very kind prompt review.
Many thanks

Literally the worst customer service I've ever experienced. When both buying and selling. These people follow a script, do not deviate, do not care to provide any service at all and just close the chat whenever they feel like, disgusting behaviour and service.