Vinted UK Reviews 

73,351
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 18,909 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently find the online marketplace extremely easy to use for buying and selling various second-hand items. People truly appreciate the very straightforward process of listing goods, setting up personal profiles, and tracking shipments without hassle. However, some customers also noted that customer support is completely unhelpful and unresponsive when serious problems occur on the platform. Reviewers frequently mentioned difficulties with delivery problems, shipping carrier errors, and valuable items getting damaged during transit. Consumers also felt deeply frustrated by overly strict platform rules, ambiguous product descriptions, and unexpected account bans.

What people talk about most

Product

Reviewers mention ambiguous feedback about product listings, highlighting both satisfaction and severe... See more

Customer service

Users describe negative interactions with customer service, noting that getting meaningful help feels almost... See more

User experience

Customers report positive experiences with user experience, highlighting that the platform is straightforward... See more

Website

Consumers find website to be ambiguous, with highly mixed feelings regarding its functionality and usability.... See more

Delivery service

Reviewers highlight negative aspects of delivery service, frequently reporting lost parcels, damaged items,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After the photographic evidence provided by seller and purchaser that the item was clearly stolen Vinted declared it lost and only compensated the purchaser. The seller was left out of pocket. They... See more

Rated 2 out of 5 stars

I'm selling items now. What annoys me is I'm selling a jacket which is heavier than vinteds pre loaded 2kg weight, so I'm having to sell as electronics which gives better postage options like the... See more

Rated 2 out of 5 stars

Not really interested in challenging the volume of fakes goods available. If you fall victim to purchasing fakes, their process seems to oddly favour the person selling fakes. When you report this, yo... See more

Rated 2 out of 5 stars

It's pretty good but as a seller it's tricky! Customer Service is abit rubbish and not alot of explanation or help offered, so you need to do your own homework and hope you got it right or your ac... See more


Company details

  1. Online Marketplace
  2. Clothing Store
  3. Men's Clothing Store
  4. Used Clothing Store
  5. Vintage Clothing Store
  6. Women's Clothing Store

Written by the company

Vinted is a diverse community marketplace dedicated to making second-hand first choice. Every day millions of our members buy and sell pre-loved items across Europe. Sell without fees and browse unique, quality items – including fashion, electronics, home decor, pet supplies, and more.


Contact info

2.9

Average

TrustScore 3 out of 5

73K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.9

All reviews

(73,351)

18,897 reviews in the last 12 months

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Rated 5 out of 5 stars

App is Easy to use

App is Easy to use, help is there when needed although it’s bit of a waiting game.
Thanks vinted for having me

19 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
"Fantastic platform — easy to use, great prices, and selling is hassle‑free. Always a positive experience. Thank you Vinted! 💐"

20 September 2026
Unprompted review
Rated 3 out of 5 stars

Be careful with New without tags!

So be careful especially when people put New without tags. As I’ve noticed that some of the items have been worn but people are putting new without tags.
NEW WITHOUT TAGS means NEVER been worn out and about (yes you’ve tried it on understandable) these people are putting worn once or twice
I brought a sweatshirt NWOT and it has a stain on it. It had been worn but seller didn’t state it.
Not all sellers are like this there are some genuine NWOT

20 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, I get loads of notifications when there is a new update there Is a huge range of different items to sell and to buy. Very straightforward and easy app to use. Absolutely brilliant!!

20 September 2026
Unprompted review
Rated 1 out of 5 stars

Becareful selling on here

Becareful selling on here, ps5 games damaged in transit, so they refunded the money to the buyer and he kept my items.
Customer service are awful no protection for sellers at all. Will not be selling on here again

20 September 2026
Unprompted review
Rated 4 out of 5 stars

A good site to buy items

A good site to buy items.
Some good sellers on site with reasonable prices.
My only issue why I didn’t give 5 stars is because I had an issue and couldn’t find where to contact someone from Vinted, which is frustrating. Otherwise than that happy.

20 September 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish service.

I’m sure if everything works well this is a really useful resource, however, when things go wrong you are really in trouble. No one to speak to, rubbish chat bot. I have wasted hours trying to sort out my account. Now in a position where I can’t get label to send sales and cannot get qr code to pick up purchases.

20 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company do not even go there!

Terrible company, I hope they go under!
Perm ban, never been banned before, not even a 2 week one, told me I was selling a fake bag which I wasnt, my wife actually bought it through Vinted with their verification service, utter idiots, I have £160 balance which I cannot remove because they are investigating me being involved with a political person who I have no idea is! I HATE VINTED

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible site now

They used to be a fabulous company but in the last few months the bots have taken over and people are getting banned for no good reason buyers and sellers alike.
If you have been affected please log your experience below
Sad Vinted Faces: Vinted account banned, scammed, no customer service?

28 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Great platform for buying and selling. Vinted is easy to use, straightforward and makes the whole process simple from listing an item to completing a sale. I’ve had a really positive experience so far and find the app convenient and reliable. Definitely recommend it!

20 September 2026
Unprompted review
Rated 1 out of 5 stars

All the times things go ok there's terribleno…

All the times things go ok there's no issue but when there is an issue forget it! Customer service is non existing I even sent an email to the CEO completely ignored!
The problem, sold an item posted with Royal Mail.using QR code given by Vinted. Item never arrived so they refunded the sale with no consultation with me as the seller
It boils down that the QR code they supplied went somewhere different than the seller

So I loose Vinted don't want to lnow

16 September 2026
Unprompted review

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