So impressed with the customer service. Delivery was very fast, surpassed my expectations. Haven't tried the wine yet, but I am sure it will be delicious. Thanks Again.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have always had excellent service from your company. However I cannot say the same for your courier.He made no attempt to deliver, only put a card in the letterbox. After calling the company we wer... See more
Company replied
I was disappointed to have a delivery problem, 2 cases delivered and charged, instead of one. But what really annoyed was the difficulty in contacting vine on line ,particularly by telephone. The... See more
Company replied
I purchased a dozen mixed wines and two days later they arrived on my doorstep. I live outside the Auckland metropolitan area so the service you give is the best and I also have the added bonus of a t... See more
Company replied
Company details
Written by the company
Vineonline is a passionate bunch of wine lovers, craft-beer devotees, a few old-fashioned members, and some who even solely order low-alc bevvys. Vineonline has every corner covered, with extensive knowledge and they aren’t ashamed to share it. Vineonline is your one stop shop when it comes to all things wine, spirits and beer. You can count on them to help you skip those in-store queues and deliver value, convenience and delight right to your door, for any occasion. Vineonlines aim is to make the journey as easy for you as possible. If you like to curate your own boxes or if you want to pick from one of their curated subscriptions - when life gets busy you can even skip, to suit you. From their personal wine advisors for those times you’re unsure about what drop is the perfect accompaniment for an occasion to ordering drinks for your business - they have people, just a call away. So stay a while, shop the brands you know and love, or be inspired by their wide range of world-wide award winning drops.
Contact info
8/4 Williamson Avenue, Grey Lynn, 1011, Auckland , New Zealand
- 0800809463
- info@vineonline.co.nz
- vineonline.co.nz
4.4
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to navigate website
Easy to navigate website, order arrived promptly, great range of wines at good prices.
18 September 2023
Reply from Vineonline
Thank you for your great feedback! We want only the best possible outcomes for our customers. It's great to hear your order arrived quickly, we hope you're enjoying a nice glass or two! Cheers, Vineonline
Reply from Vineonline
Hi Janet, Thank you for your feedback! We're thrilled to hear that you had a positive experience with placing your order and receiving a prompt delivery. If you ever need assistance in the future or have any questions, feel free to reach out. We're here to help!
Super quick delivery
18 September 2023
Reply from Vineonline
Hi DouglasThank you for the feedback! We're thrilled to hear that your delivery was super quick. We appreciate your business and look forward to serving you again in the future. If you have any more comments or questions, feel free to reach out.
We have loyally been ordering from…
We have loyally been ordering from Vineonline for several years for several reasons.
1. Customer service, always has been and is excellent
2. Products we order are 100%
3. Follow,up emails and calls made to ensure we are happy
In all a Great Company with a great team.
18 September 2023
Reply from Vineonline
Hi Susie, Thank you for your loyal support and wonderful feedback! We greatly appreciate your continued trust in Vineonline. Our team is thrilled to hear that you've had such positive experiences with our customer service, our products, and our follow-up efforts. We're committed to maintaining this level of excellence and look forward to serving you for many more years to come. If you ever need anything or have questions, please don't hesitate to reach out. Cheers to a great partnership!
Was notified at each stage where my…
Was notified at each stage where my order was and received within couple of days
18 September 2023
Reply from Vineonline
Hi Nima, Thank you for sharing your experience! We're thrilled to hear that you were kept informed at every stage of your order and that it arrived within just a couple of days. Providing timely updates and swift delivery is a top priority for us. If you ever need anything else, please feel free to reach out. We're here to help!
WELL TO COMPARE..
WELL TO COMPARE... Yesterday afternoon I put an online Whiskey order on a company in Taupo. It was collected by PBT courier that afternoon and delivered to me early afternoon today. Tracking details accurate online throughout. Your NZCouriers delivery took 3 days to cross Auckland and no Tracking after collection notice was non existant. Multiple calls to trace were hopeless....arrived 3rd day only after cajoling NZCouriers. Really not impressed with them. Check out PBT perhaps?
18 September 2023
Reply from Vineonline
Hi Uwe, Thank you for sharing your experience with us. We apologize for the inconvenience you faced with our service. We take your feedback seriously and will use it to improve our services. If you ever decide to give us another chance in the future, we'll do our best to provide you with a much better experience. In the meantime, we appreciate the recommendation to check out PBT and will certainly consider it. If you have any other questions or concerns, please don't hesitate to reach out.
Reply from Vineonline
Hi Julia, Thank you for your feedback! We're thrilled to hear that you're happy with our product, prices, and delivery speed. We appreciate your support and look forward to serving you again in the future. If you have any questions or need assistance, please feel free to contact us anytime.
Reply from Vineonline
Hi Bill, Thank you for your feedback! We're thrilled to hear that you found our prices competitive, the payment process user-friendly, and our delivery prompt. Your satisfaction is our top priority, and we're here to serve you. If you have any more feedback or need further assistance, please feel free to let us know.
The wine I ordered as a gift for family…
The wine I ordered as a gift for family was great and delivered promptly. The only problem I have is follow up in that I have been a customer for nearly 30 years and wine is ordered, a standing order, and paid by me but any correspondence is always addressed to my partner Thomas Small who also lives at this address.
18 September 2023
Reply from Vineonline
Hi Yvonne, Thank you for your valuable feedback! We're delighted to hear that the wine you ordered was enjoyed and that the delivery was prompt. We apologize for any inconvenience regarding the correspondence. We'll update our records to ensure that future communications are addressed to you as the primary customer. Your loyalty over the past 30 years is greatly appreciated. If you have any other concerns or need further assistance, please feel free to let us know.
A great website
A great website, easy to navigate, full of a good variety of wines at a range of prices. Very speedy response.
18 September 2023
Reply from Vineonline
Hi John, Thank you for your kind words! We're thrilled that you had a positive experience with our website and found our wine selection easy to navigate. We aim to offer a diverse range of wines to suit all preferences and budgets. If you have any questions or need further assistance, please feel free to ask. Cheers!
Reply from Vineonline
Hi Emily, Thank you for your feedback! We're pleased to hear that you found our prices competitive, and we're glad we could quickly resolve the order mix-up. Customer satisfaction is our top priority, and we're here to assist you with any future orders or inquiries. If you have any other questions or need further assistance, please feel free to reach out to us anytime.
I don't have.to prove I'm not.a.robert
18 September 2023
Reply from Vineonline
Hi Joy, Thank you for your feedback. We value your privacy and trust, and there's no need to prove anything to us. If you have any concerns or questions, please feel free to let us know, and we'll do our best to assist you.
I got a goos discount
17 September 2023
Reply from Vineonline
Hi Colin, Thank you for letting us know! We're thrilled that you're happy with the discount you received. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to help!
Long time continuing customer
I have been a customer for many years. I remain a customer because:
I receive regular contact with helpful information and professional advice.
Payment is easy and quick through the systems.
The variety of product meets all my expectations.
The delivery is to my door, on time and always intact.
17 September 2023
Reply from Vineonline
Hi Robin, Thank you for your loyalty and wonderful feedback! We're delighted to have you as a long-time customer. Providing you with regular, helpful information, easy payment options, a wide product variety, and reliable, on-time delivery is our commitment. We look forward to serving you for many more years to come. If you ever need assistance or have any questions, please don't hesitate to reach out.
Reply from Vineonline
Hi Liz, Thank you for your positive feedback! We're thrilled to hear that you were happy with our pricing and that your delivery arrived promptly and as per your instructions. Your satisfaction is important to us. If you ever need our services again or have any questions, please feel free to reach out.
Prompt response
Prompt response , rapid delivery, good value on great wines. Ticks all the glasses.
17 September 2023
Reply from Vineonline
Hi Bill, Thank you for your fantastic feedback! We're thrilled to hear that our prompt response, rapid delivery, and great wine selection have exceeded your expectations. It's always great to know we're hitting all the right notes for our customers. If you have any more wine needs or questions, feel free to reach out. Cheers! 🍷👌😊
Great prices and quick delivery
17 September 2023
Reply from Vineonline
Hi Dionne, Thank you for your kind feedback! We're thrilled to hear that you were pleased with our prices and the speed of your delivery. Your satisfaction is our priority, and we're here to assist you whenever you need us. If you have any more questions or require further assistance, feel free to get in touch.
Great wines great price
17 September 2023
Reply from Vineonline
Hi Angela, Thank you for your feedback! We're thrilled to hear that you enjoyed our wines at a great price. We're committed to offering quality wines that won't break the bank. If you have any specific favorites or need recommendations in the future, feel free to let us know. Cheers to great wines at great prices! 🍷👏
Reply from Vineonline
Hi Robyn, Thank you for your kind feedback! We're thrilled to hear that you enjoyed our wine selection and experienced a quick delivery. If you ever need more of your favorite wines or have any questions, feel free to reach out. Cheers! 🍷🚚
As I have already done I have to say…
As I have already done I have to say good service good responses good prices. Very happy.
17 September 2023
Reply from Vineonline
Hi Kerry, Thank you for your kind words! We're thrilled to hear that you're happy with our service, responses, and prices. Your satisfaction is our top priority. If you ever need anything in the future or have any questions, please feel free to reach out. We're here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.