So impressed with the customer service. Delivery was very fast, surpassed my expectations. Haven't tried the wine yet, but I am sure it will be delicious. Thanks Again.
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See what reviewers are saying
I have always had excellent service from your company. However I cannot say the same for your courier.He made no attempt to deliver, only put a card in the letterbox. After calling the company we wer... See more
Company replied
I was disappointed to have a delivery problem, 2 cases delivered and charged, instead of one. But what really annoyed was the difficulty in contacting vine on line ,particularly by telephone. The... See more
Company replied
I purchased a dozen mixed wines and two days later they arrived on my doorstep. I live outside the Auckland metropolitan area so the service you give is the best and I also have the added bonus of a t... See more
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Company details
Written by the company
Vineonline is a passionate bunch of wine lovers, craft-beer devotees, a few old-fashioned members, and some who even solely order low-alc bevvys. Vineonline has every corner covered, with extensive knowledge and they aren’t ashamed to share it. Vineonline is your one stop shop when it comes to all things wine, spirits and beer. You can count on them to help you skip those in-store queues and deliver value, convenience and delight right to your door, for any occasion. Vineonlines aim is to make the journey as easy for you as possible. If you like to curate your own boxes or if you want to pick from one of their curated subscriptions - when life gets busy you can even skip, to suit you. From their personal wine advisors for those times you’re unsure about what drop is the perfect accompaniment for an occasion to ordering drinks for your business - they have people, just a call away. So stay a while, shop the brands you know and love, or be inspired by their wide range of world-wide award winning drops.
Contact info
8/4 Williamson Avenue, Grey Lynn, 1011, Auckland , New Zealand
- 0800809463
- info@vineonline.co.nz
- vineonline.co.nz
4.4
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I was not advised what wine was to be…
I was not advised what wine was to be delivered with my regular order. However, I am pleased with the delivered product.
Delivery took 7 days from notification of dispatch from your warehouse to my address.
13 September 2023
Reply from Vineonline
Hi Graeme, Thank you for sharing your feedback with us. We apologize for any confusion regarding the wine with your order, and we'll make sure to enhance our communication on that. We're delighted to hear that you're pleased with the delivered product.
We appreciate your patience with the delivery time, and we're constantly working to improve our shipping times to ensure a faster experience in the future. If you have any further questions or need assistance, please feel free to reach out to us.
Super fast delivery to the other end of…
Super fast delivery to the other end of the country.
12 September 2023
Reply from Vineonline
Hi Kayne, Thank you for your feedback! We're thrilled to hear that you experienced super fast delivery across the country. We always aim to provide swift and reliable service. If you ever need our assistance again, please don't hesitate to reach out.
Reply from Vineonline
Hi Vino, We're thrilled to have you as a first-time buyer! We can't wait to welcome you back for more great experiences. If you ever have any questions or need assistance in the future, please feel free to reach out. Thank you for choosing us!
As usual
As usual: easy ordering, prompt delivery service, competitive pricing. Happy customer.
6 September 2023
Reply from Vineonline
Hi David, Thank you for your continued support! We're thrilled to have such a happy customer like you. We'll keep working hard to ensure your experience stays easy, prompt, and competitively priced. If you ever need assistance or have any questions, feel free to reach out.
Reply from Vineonline
Hi Joanne, Thank you for the kind words! We're thrilled to hear that you enjoyed the Shiraz in the Platinum surprise. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. Cheers! 🍷😊
Good service and delivery
13 September 2023
Reply from Vineonline
Hi Dean, Thank you for your kind feedback! We're pleased to hear that you were satisfied with our service and delivery. Your satisfaction is our top priority. If you have any more comments or need further assistance in the future, please feel free to reach out. We're here to help!
Well packed and quick
16 September 2023
Reply from Vineonline
Hi Evan,Thank you for your feedback! We're pleased to hear that your order arrived well packed and quickly. Customer satisfaction is our top priority, and we're here to ensure you have a great experience. If you ever need assistance or have any questions in the future, please feel free to reach out.
Absolutely annoyingly neighbor called &…
Absolutely annoyingly neighbor called & told me my wine was sitting on her vehranda / my gate & stone was open for delivery as stated on the boxes
can the deliver man not read????
If this happens I won’t be ordering wine from you
16 September 2023
Reply from Vineonline
Hi Anne,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you experienced with the recent delivery. We're actively addressing the issue with our courier service to prevent such incidents in the future. If you decide to order from us again, we'll ensure a smoother and more reliable delivery experience. Your satisfaction is important to us, and we appreciate your feedback.
A great selection of well priced wine
A great selection of well priced wine. We have already enjoyed 2 of the bottles and will buy more!
16 September 2023
Reply from Vineonline
Hi Carrie, Thank you for your wonderful feedback! We're thrilled to hear you're enjoying the wine selection. Cheers to many more bottles in your future! If you ever need recommendations or assistance with your next purchase, feel free to reach out. Cheers! 🍷🥂
Easy website to use for purchasing and…
Easy website to use for purchasing and also quick delivery
15 September 2023
Reply from Vineonline
Hi Lynn, Thank you for your feedback! We're thrilled to hear that you found our website easy to use for purchasing and that your delivery was quick. We're committed to making your shopping experience as convenient as possible. If you ever need further assistance or have any questions, please feel free to reach out. We're here to help!
Reply from Vineonline
Hi Jenny, Thank you for your feedback! We're thrilled to hear that you found our website easy to use, enjoyed our competitive prices, and experienced fast delivery. Your satisfaction is our top priority. If you ever need assistance in the future, please don't hesitate to contact us.
Your staff and product are both really…
Your staff and product are both really good. However your online paperwork is not good at all. I like an invoice to show what I have purchased not a blank page with a $ value. Surely you can provide better that that.
15 September 2023
Reply from Vineonline
Hi Kathy,Thank you for your feedback! We're thrilled to hear that you're satisfied with our staff and products. We apologize for any inconvenience you've experienced with our online paperwork. Your input is valuable, and we're actively working to improve our invoice format to provide a more detailed breakdown of your purchases. We appreciate your patience, and your feedback helps us enhance our services. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know.
Friendly and helpful
16 September 2023
Reply from Vineonline
Hi Paul, Thank you for your kind words! We're thrilled to hear that you found our team friendly and helpful. Providing excellent service is our top priority. If you ever need assistance in the future, please don't hesitate to get in touch. We're here to help!
Only half the order was delivered
15 September 2023
Reply from Vineonline
Hi Alan, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the partial delivery. We had a courier issue at the time, but we can confirm that the missing portion of your order has been delivered. If you have any other concerns or need further assistance, please feel free to let us know. Your satisfaction is our priority.
Reply from Vineonline
Hi Mark, Thank you for your feedback! We're thrilled to hear that you found our ordering and payment process easy, and that organizing delivery was a breeze. We're committed to making your experience as smooth as possible. If you ever need assistance or have any questions in the future, feel free to reach out.
Great ,the courier brings it in the…
Great ,the courier brings it in the hill to our door all nicely packed
15 September 2023
Reply from Vineonline
Hi Jean, Thank you for sharing your positive experience! We're thrilled to hear that your delivery was not only great but also made it all the way up the hill to your door in pristine condition. Our team takes pride in ensuring your packages arrive safely and conveniently. If you ever have more feedback or need further assistance, please don't hesitate to let us know.
Way too long to deliver
Way too long to deliver. Still not hear after 15th of this month purchase. AND im paying for it too it's not free.
15 September 2023
Reply from Vineonline
Hi Stan,
I apologize for the delay in your delivery. I understand your frustration, and this is not the level of service we aim to provide. Please provide your order number, and I'll look into this immediately to ensure a swift resolution. Thank you for bringing this to our attention, and we'll do our best to make it right for you.
delivery delay 16 september 2023
13 September 2023
Reply from Vineonline
Hi John,
Thank you for bringing this to our attention. We apologize for the delivery delay on September 16, 2023. It appears there was an issue with the couriers at that time. We're relieved to see that your package was eventually delivered. Your satisfaction is important to us, and we're continuously working to improve our services. If you have any further concerns or questions, please feel free to reach out, and we'll be happy to assist you.
Reply from Vineonline
Hi Sheila,
Thank you for your feedback! We're pleased to hear that you received the correct order promptly. To make your experience even better, we could consider offering more shipping options like same-day delivery or providing regular updates on your order's status. Your input helps us improve, and we appreciate your business. If you have any suggestions or specific preferences, please feel free to share them with us.
Easy process and speedy delivery with…
Easy process and speedy delivery with no Courier issues
15 September 2023
Reply from Vineonline
Hi Glenn,
Thank you for your feedback! We're thrilled to hear that you had an easy process, speedy delivery, and no courier issues with your recent order. Providing a seamless experience for our customers is our top priority. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to help!
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